ZipRecruiter

Log In

1

Support Engineer Portuguese Jobs (NOW HIRING)

odoo

Full Stack Engineer, Support

Brisbane, CA · On-site

$85K - $105K/yr

About the Job Hybrid (4 days onsite, 1 day remote) - Brisbane, CA As a Technical Support Engineer ... Additional language skills (Spanish, French, or Portuguese preferred) What We Offer * Healthcare, ...

Aquent

AI Quality Analyst (Portuguese)

Campbell, CA · On-site +1

$15/hr

Analyze responses for 'Grounding' issues, ensuring claims about you are supported by evidence and ... Creative Prompt Engineering: Experience in designing creative, multi-turn starting prompts based on ...

next page

Showing results 1-20

People also search for

All JobsSupport Engineer Portuguese Jobs

Support Engineer Portuguese information

See salary details

$16

$39

$68

How much do support engineer portuguese jobs pay per hour?

As of May 30, 2026, the average hourly pay for support engineer portuguese in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer Portuguese, and why are they important?

To excel as a Support Engineer Portuguese, you need strong technical troubleshooting abilities, fluency in both Portuguese and English, and a background in IT or computer science. Familiarity with ticketing systems, remote support tools, and relevant certifications like CompTIA or Microsoft are often expected. Exceptional communication, patience, and problem-solving skills help you deliver effective solutions and build client trust. These competencies ensure timely resolution of technical issues while maintaining high customer satisfaction in a multilingual environment.

How does a Support Engineer Portuguese typically collaborate with product and engineering teams to resolve customer issues?

Support Engineers working with Portuguese-speaking customers often act as a bridge between clients and internal teams. When complex technical issues arise, they gather detailed information from customers and work closely with product and engineering teams to diagnose and resolve problems. This may involve attending cross-functional meetings, documenting customer feedback, and helping to prioritize bug fixes or feature requests relevant to the Portuguese market. Effective collaboration ensures timely solutions, enhances customer satisfaction, and provides valuable insights for product improvement.

What are Support Engineers Portuguese?

Support Engineers Portuguese are technical professionals who provide assistance and troubleshooting for software, hardware, or IT services specifically to Portuguese-speaking customers. They handle customer inquiries, diagnose issues, and guide users through solutions in Portuguese. Their role often involves working with technical teams to resolve problems efficiently and ensuring customer satisfaction by communicating complex information clearly. Proficiency in both technical skills and the Portuguese language is essential for this position.

What is the difference between Support Engineer Portuguese vs Support Technician Portuguese?

AspectSupport Engineer PortugueseSupport Technician Portuguese
Required CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related fields; certifications like CompTIA or Cisco are commonOften requires a diploma or associate degree; certifications are optional but beneficial
Work EnvironmentEngages in complex technical support, troubleshooting, and customer communication; may involve system analysisProvides basic technical support, hardware/software troubleshooting, and user assistance
Employer & Industry UsageUsed in IT companies, tech support centers, and enterprise environmentsCommon in retail, small business, and entry-level support roles

The main difference is that Support Engineer Portuguese typically handles more complex issues requiring technical expertise and higher education, while Support Technician Portuguese focuses on basic troubleshooting and user support. Both roles are essential in customer service and technical support sectors, but Support Engineers usually work on more advanced problems and system analysis.

Infographic showing various Support Engineer Portuguese job openings in the United States as of May 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 66% In-person, 17% Hybrid, and 17% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

207534 / Bilingual Technical Support Engineer

Procom Services

Plano, TX • On-site

Other

Posted 21 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

PLEASE NOTE THAT WE ARE UNABLE TO WORK WITH CANDIDATES THAT HAVE H1B VISA OR REPRESENTED BY THIRD PARTIES.

  • Supporting customer base through a variety of mediums
  • Provide overall escalation management and technical solutions when issues are reported to them, including but not limited to, review of open issues on a daily basis, updating our customers on the status of their escalated cases, and assisting in the reproduction of issues 
  • Ensure that all of the required files are gathered and available prior to escalating an issue to our Tier II team 
  • Establishing effective lines of communication with our Tier II team and management to ensure cases are flagged that require immediate attention 
  • Log all issues into MAX, updating activities to cases, and escalate cases 
  • Provide technical problem resolution for McAfee Scan Alert product used by our customers and must fully document problem resolution in the McAfee call tracking system 
  • Perform duties as assigned by management 
  • Provide proactive assistance to your specific product 
  • Trouble-shoot/qualify cases before escalating into Tier-II 
  • Record and document all issues related to customers both internal and external 
  • Conference call availability to resolve product issues 
  • Log all testing, troubleshooting and research done in process of resolution 
  • Responsible for Customer and Internal Updates 
  • Produce articles for submission into the current knowledgebase 
  • Maintain a high level of knowledge and professionalism 
  • Creation of product troubleshooting guides to assist support teams 
  • Provide effective and timely communication to support teams 
  • Document issues within the call tracking system 
  • Maintain a current level of knowledge on McAfee products and new vulnerabilities and/or threats 
  • Be available and accessible to fellow co-workers 
  • Maintain a friendly, open, approachable, positive attitude
Qualifications
  • This position requires fluent writing and speaking skills in Spanish. Portuguese in addition to Spanish would be a strong plus.
  • Understanding of Operating Systems such as Unix, Linux and Windows 
  • Understanding of Firewalls, Intrusion detection system (IDS), Intrusion prevention systems (IPS) 
  • Strong problem solving skills 
  • Basic level knowledge of security and information gathering tools like nmap, nessus, nslookup, traceroute, hping, wireshark, tcpdump, netcat, netstat, nbtstat, ete 
  • Basic Vulnerability and Threat analysis skills preferred 
  • Basic experience with programming/scripting (PERL, JAVA, C, C++, SQL and DB2) is desirable 
  • Working knowledge with MS SQL, Routing protocols (TCP / IP, OSPF etc.,) HTML, ATM, Token Ring, ISDN, and Ethernet 
  • At least 1 year of experience in customer care/customer support 
  • Ability to multi-task and prioritize job requirements 
  • Effective problem resolution 
  • Ability to communicate at multiple levels with customers (i.e. technical / management) 
  • Excellent at providing positive customer service 
  • Advanced writing and verbal skills 
  • Ability to support multiple products simultaneously 
  • Self-motivated (takes initiative) 
  • Network or security related certifications such as CISSP, CISA, CISM, or CCNP highly desirable
Additional Information

Apply