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Support Developer Jobs in Neptune City, NJ (NOW HIRING)

Writer

Support engineer

New York, NY · On-site

$124K - $157K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... developer personas and technical users succeed with our platform. You'll act as a leading voice for our enterprise support function, handling intricate customer issues directly while working in a ...

Catch Talent

Sr. DevOps Engineer

New York, NY · On-site +1

$57.75 - $79/hr

  • PTO

Design, build, and enhance tools that support developer productivity, systems infrastructure, and DevOps practices. * Maintain and improve build and release infrastructure for large-scale C++ and ...

Verkada

Technical Support Engineer

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • PTO

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Octaura

Platform Support Engineer

New York, NY · On-site

$100K - $150K/yr

  • Medical

  • PTO

The role in a nutshell The Platform Support Engineer will join Octaura's Platform Support team to maintain and support the CLO and Loans trading system and other internal applications. They are ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Unframe

Support Engineer (Remote)

New York, NY · On-site +1

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Schonfeld

Platform Support Engineer

New York, NY · On-site

$110K - $120K/yr

The Role We are seeking a motivated Support Engineer to join our high-energy Trade & Platform Support team at Schonfeld. In this role, you will drive global Incident Management; coordinating ...

Sigma Computing

Technical Support Engineer

New York, NY

$90K - $115K/yr

Collaborate with cross-functional groups - backend, frontend, DevOps, design, product, and the go ... Supporting a cloud service in production. * Experience working with Snowflake, Redshift, or ...

Blacksmith Software Inc

Technical Support Engineer

New York, NY · On-site

$160K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Build out the foundations for Technical Support Engineering best practice, with a view to building out a team in the future. You're a good fit if you * Have experience as an early Technical Support ...

Cognition

AI Support Engineer

New York, NY · On-site

... developer tooling, CI/CD systems, APIs, containers, and cloud platforms. You will reproduce bugs ... Support release testing and quality efforts across the range of environments, languages, IDEs, and ...

Cognition

AI Support Engineer

New York, NY · On-site

As an AI Support Engineer, you will be responsible for resolving complex technical issues for ... Passion for AI, developer tools, and the future of software engineering. Nice to Have * Experience ...

Peloton

IT Support Engineer

New York, NY · On-site

As a Support Engineer, you will work across the teams in our North America footprint to provide and support IT equipment and services. In this role, a premium is put on customer service and ...

Forhyre

Onsite Desktop Support Engineer

New York, NY

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

  • Medical

  • Retirement

Collaborate with cross-functional groups - backend, frontend, DevOps, design, product, and the go ... Supporting a cloud service in production. * Experience working with Snowflake, Redshift, or ...

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Support Developer information

See Neptune City, NJ salary details

$40

$70

$86

How much do support developer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for support developer in Neptune City, NJ is $70.87, according to ZipRecruiter salary data. Most workers in this role earn between $48.08 and $84.28 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What cities near Neptune City, NJ are hiring for Support Developer jobs?

Cities near Neptune City, NJ with the most Support Developer job openings:

Support Developer jobs near you
Infographic showing various Support Developer job openings in Neptune City, NJ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $147,414 per year, or $70.9 per hour.

Support engineer

Writer

New York, NY • On-site

$124K - $157K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 hours ago

Job description

About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible - through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
About the role
At WRITER, our enterprise customers are building mission-critical AI applications that transform how their businesses operate. As a senior support engineer, your top priority is helping our developer personas and technical users succeed with our platform. You'll act as a leading voice for our enterprise support function, handling intricate customer issues directly while working in a complex and ambiguous environment to drive impactful value across our customers' businesses.
You'll collaborate closely with Customer Success, Education, Product, Engineering, and Sales to create great experiences and help customers get the most out of the platform. By leveraging an automation-first mindset, you'll scale our support operations and use our own AI tools to solve problems faster and more efficiently.
This role is available for hybrid work in our New York City and London hubs. and you will report directly to the manager of support engineering.
What you'll do
  • Own the triage and resolution of complex customer production issues through Salesforce, email, Slack, and Zoom
  • Guide technical end users directly by debugging and refining custom-built Python and no-code agents
  • Serve as Tier 2 advanced support to monitor and tackle complex production issues through our monitoring alerts
  • Drive technical investigations across our stack and escalate deeper technical issues to product and engineering teams
  • Shape our product roadmap by gathering and sharing platform feedback and feature requests with product and design teams
  • Build and maintain automated diagnostic tools and scripts to scale our support operations and reduce resolution times

☆ What you need
  • Bring 5+ years of experience providing technical support for an enterprise B2B SaaS organization
  • Demonstrate deep technical proficiency navigating cloud tech (AWS/GCP), Python, SDKs, SSO/SCIM, Jira, Grafana, and Datadog
  • Possess strong skills in RESTful API debugging, integration, and usage to troubleshoot complex customer environments
  • Enjoy working on-screen with customers to overcome product issues and Connect with them empathetically
  • Communicate complex technical concepts clearly through excellent writing and communication skills
  • Challenge the status quo by bringing experience with GenAI and LLMs (a huge bonus) and Own the resolution of every technical issue from start to finish

Benefits & perks (US Full-time employees)
  • Generous PTO, plus company holidays
  • Medical, dental, and vision coverage for you and your family
  • Paid parental leave for all parents (16 weeks)
  • Fertility and family planning support
  • Early-detection cancer testing through Galleri
  • Flexible spending account and dependent FSA options
  • Health savings account for eligible plans with company contribution
  • Annual work-life stipends for:
    • Wellness stipend for gym, massage/chiropractor, personal training, etc.
    • Learning and development stipend
  • Company-wide off-sites and team off-sites
  • Competitive compensation, company stock options and 401k

WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

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