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Support Developer Jobs in Edison, NJ (NOW HIRING)

Cognition

AI Support Engineer

New York, NY · On-site

... developer tooling, CI/CD systems, APIs, containers, and cloud platforms. You will reproduce bugs ... Support release testing and quality efforts across the range of environments, languages, IDEs, and ...

Cognition

AI Support Engineer

New York, NY · On-site

As an AI Support Engineer, you will be responsible for resolving complex technical issues for ... Passion for AI, developer tools, and the future of software engineering. Nice to Have * Experience ...

Northern Base

Level 3 Support Engineer

Jersey City, NJ · On-site

Hiring Alert | Level 3 Support Engineer Location: New York, NY (Onsite) Employment Type: Full-Time Experience Required: 10-12 Years Visa Type: USC / GC Only Must-Have Skills: Financial Services ...

Peloton

IT Support Engineer

New York, NY

As a Support Engineer, you will work across the teams in our North America footprint to provide and support IT equipment and services. In this role, a premium is put on customer service and ...

Forhyre

Onsite Desktop Support Engineer

New York, NY

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Tata Consultancy Service Limited

Engineer

Morristown, NJ · On-site

$70K - $90K/yr

... support, DevOps, SRE, service management, or related technology roles. • Strong knowledge of platform health, release management, patching, upgrades, regression testing, rollback planning, and ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

Collaborate with cross-functional groups - backend, frontend, DevOps, design, product, and the go ... Supporting a cloud service in production. * Experience working with Snowflake, Redshift, or ...

Reworld

Plant Support Engineer

Florham Park, NJ · On-site

The Plant Support Engineer will provide technical resolution and troubleshooting guidance to plant and maintenance teams in support of emergent or on-going challenges. They will also own root cause ...

Reworld Waste

Plant Support Engineer

Florham Park, NJ · On-site

The Plant Support Engineer will provide technical resolution and troubleshooting guidance to plant and maintenance teams in support of emergent or on-going challenges. They will also own root cause ...

New

Reworld

Plant Support Engineer

Florham Park, NJ

The Plant Support Engineer will provide technical resolution and troubleshooting guidance to plant and maintenance teams in support of emergent or on-going challenges. They will also own root cause ...

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All JobsSupport Developer JobsSupport Developer Jobs in Edison, NJ

Support Developer information

See Edison, NJ salary details

$39

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$84

How much do support developer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for support developer in Edison, NJ is $69.68, according to ZipRecruiter salary data. Most workers in this role earn between $47.26 and $82.88 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What are popular job titles related to Support Developer jobs in Edison, NJ?

For Support Developer jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Support Developer jobs in Edison, NJ look for?

The top searched job categories for Support Developer jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Support Developer jobs?

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Support Developer jobs near you
Infographic showing various Support Developer job openings in Edison, NJ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $141,978 per year, or $68.3 per hour.

AI Support Engineer

Cognition

New York, NY • On-site

Full-time

Re-posted 4 days ago

Job description

We are an applied AI lab building end-to-end software agents.
We're the makers of Devin, the first AI software engineer.
Our team is extremely talent-dense. Among our founding team, we have world-class competitive programmers, former founders, and leaders from companies at the cutting edge of AI including Scale AI, Palantir, Cursor, Waymo, Tesla, Lunchclub, Modal, Google DeepMind, and Nuro.
Building Devin is just the first step-our hardest challenges still lie ahead. If you're excited to solve some of the world's biggest problems and build AI that can reason on real-world tasks, apply to join us.
About the Role
Cognition is building the AI software engineer of the future. As an AI Support Engineer, you will be responsible for resolving complex technical issues for customers using Devin and Windsurf in real-world development environments.
This role goes well beyond basic support. You will investigate ambiguous, environment-specific problems across codebases, infrastructure, developer tooling, CI/CD systems, APIs, containers, and cloud platforms. You will reproduce bugs, analyze logs, trace failures, form root-cause hypotheses, and drive issues to resolution quickly and rigorously.
We are looking for someone with strong debugging instincts, broad systems knowledge, and the ability to operate with urgency across a high volume of technical issues. You should be comfortable context-switching across problem domains, communicating clearly with customers, and partnering closely with engineering when deeper product investigation is required.
This is a unique opportunity to work at the frontier of AI-assisted software development, with real customers relying on the product every day.
Responsibilities
  • Investigate, reproduce, and diagnose complex customer issues across diverse development environments, including cloud infrastructure, CI/CD systems, APIs, containers, version control, IDEs, and enterprise deployment setups.
  • Perform root-cause analysis by reading logs, tracing code paths, correlating system behavior, forming hypotheses, and isolating failures.
  • Resolve a high volume of incoming technical issues while maintaining strong investigation quality and clear customer communication.
  • Escalate product or infrastructure issues to engineering with complete technical context, including reproduction steps, logs, environment details, and root-cause hypotheses.
  • Educate customers on best practices, workarounds, deployment patterns, and product capabilities to improve adoption and reduce recurring issues.
  • Build internal playbooks, tooling, automations, and documentation that make future investigations faster and more systematic.
  • Identify recurring failure modes and share actionable feedback with product, engineering, and deployment teams.
  • Support release testing and quality efforts across the range of environments, languages, IDEs, and workflows our customers use.
Qualifications
  • 4+ years of experience in a technical role such as software engineering, infrastructure engineering, solutions engineering, technical support engineering, or developer tooling.
  • Bachelor's degree or higher in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.
  • Working knowledge of Linux, Docker, Git, CI/CD pipelines, cloud platforms such as AWS/GCP/Azure, and networking fundamentals.
  • Demonstrated ability to reproduce, isolate, and debug technical issues from incomplete or ambiguous reports.
  • Experience analyzing logs, traces, errors, and system behavior across distributed or multi-component systems.
  • Strong ability to read and reason about code in multiple languages, such as Python, TypeScript, Java, Go, or similar.
  • Strong written communication skills, especially when explaining technical findings to customers and internal engineering teams.
  • Ability to operate with urgency in a fast-paced environment while managing a steady stream of incoming issues.
  • Passion for AI, developer tools, and the future of software engineering.
Nice to Have
  • Experience building internal tools, scripts, or automations to accelerate debugging, support, or QA workflows.
  • Familiarity with LLMs, AI-assisted development tools, IDEs, or developer productivity platforms.
  • Experience in high-volume technical support or customer engineering environments.
  • Experience debugging issues that span multiple layers of the stack, such as application logic, infrastructure, authentication, third-party APIs, networking, or deployment configuration.
  • Prior experience working directly with engineering teams to escalate, diagnose, and resolve product issues.
Equal Opportunity
Cognition is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. We are committed to providing reasonable accommodations for candidates with disabilities throughout the hiring process - please let us know if you need any.

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