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Support Associate Jobs in Sutton, WV (NOW HIRING)

Dollar General

SALES ASSOCIATE in COWEN, WV S14152

WV · On-site

$11 - $14.75/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... The duties of the Sales Associate include assisting customers in locating and purchasing ...

parmaroil

Lead Customer Service Associate

WV · On-site

Lead Customer Service Associate Reports to: Store Manager/Assistant Manager As a Lead Customer ... Supporting the Store Management Team with all aspects of generating sales and profit growth ...

parmaroil

Lead Customer Service Associate

Maysel, WV · On-site

Lead Customer Service Associate Reports to: Store Manager/Assistant Manager As a Lead Customer ... Supporting the Store Management Team with all aspects of generating sales and profit growth ...

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Support Associate information

See Sutton, WV salary details

$9

$17

$25

How much do support associate jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for support associate in Sutton, WV is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.89 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What cities near Sutton, WV are hiring for Support Associate jobs?

Cities near Sutton, WV with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Sutton, WV as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,313 per year, or $17.5 per hour.

SALES ASSOCIATE in GASSAWAY, WV S11180

Gassaway, WV • On-site

Dollar General
Retail • 10K+ employees
Learn more about Dollar Generalexternal

$12.50 - $17/hr

Part-time

Re-posted 6 days ago

Key responsibilities

  • Assist customers in locating and purchasing merchandise.

  • Operate the cash register, handle transactions, and assist with bagging merchandise.

  • Stock, restock, and rotate merchandise on shelves and build merchandise displays.

Dollar General rating

4.0

Company rating: 4.0 out of 10

Based on 4,672 frontline employees who took The Breakroom Quiz

39th of 39 rated national retailers

Job description

Work Where You Matter
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
Job Details
GENERAL SUMMARY:
The Sales Associate acts as a point of contact for our customers. The duties of the Sales Associate include assisting customers in locating and purchasing merchandise, operating the cash register, stocking merchandise, recovering merchandise, cleaning the store, and performing other duties as assigned by the Store Manager to maximize store profitability and customer satisfaction while protecting company assets.
DUTIES and ESSENTIAL JOB FUNCTIONS:
  • Provide excellent customer service, greet and assist customers.
  • Operate cash register and scanner to itemize and total customer's purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.
  • Follow company merchandise processes; unpack, stock, restock, and rotate merchandise on shelves and build merchandise displays.
  • Clean the store, take out trash, dust and mop store floors, clean restroom and receiving room, and help set up sidewalk displays.

Qualifications
KNOWLEDGE and SKILLS:
  • Effective interpersonal and oral communication skills.
  • Understanding of safety policies and practices.
  • Ability to read and follow planogram and merchandise presentation guides.
  • Knowledge of basic cash handling procedures.
  • Basic mathematical skills.
  • Ability to perform cash register functions.
  • Ability to stock merchandise.

WORK EXPERIENCE and/or EDUCATION:
High school diploma or equivalent preferred.
WORKING CONDITIONS:
  • Frequent walking and standing
  • Frequent bending, stooping, and kneeling to run check out station, stock merchandise and unload trucks; which may also require the ability to push and/or pull rolltainers for stocking merchandise
  • Frequent handling of merchandise and equipment such as handheld scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, U-boats (six-wheel carts), and rolltainers
  • Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds
  • Occasional climbing (using step ladder) up to heights of six feet
  • Fast-paced environment; moderate noise level
  • Occasional exposure to outside weather conditions

Dollar General Corporation is an equal opportunity employer.

What Dollar General employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Dollar General

Sourced by ZipRecruiter

What started as a single store is now a 20+ billion dollar Fortune 119 company. With 140,000+ employees and counting, we’re growing fast and so can you. There are endless opportunities for you, including award-winning training programs and career paths in retail, distribution, transportation or corporate. The possibilities are endless!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Goodlettsville, TN, US

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