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Support Associate Jobs in Surrey, BC (NOW HIRING)

This position provides application support for all ClearDent products, performs general troubleshooting to identify the root cause of reported issues, and escalates as appropriate. The role ensures a ...

This position provides application support for all ClearDent products, performs general troubleshooting to identify the root cause of reported issues, and escalates as appropriate. The role ensures a ...

Associate Training and Support Trains and supports other Directs Store Delivery Associates to ... ensure consistent adherence to receiving processes and standards. Flexibility (Availability/Work ...

As a Client Support Associate, you will work closely with investment advisors at CIBC Wood Gundy to help manage their portfolios and develop new business. You'll directly engage with high net worth ...

Financial Associate

Vancouver, BC · On-site

CA$50K - CA$59K/yr

As a Client Support Associate, you will work closely with investment advisors at CIBC Wood Gundy to help manage their portfolios and develop new business. You'll directly engage with high net worth ...

As a Sales Associate, better known as a "Product Specialist," at Skechers, you're not just working a job-you're joining a team where growth, customer connections, fashion, and comfort are at the core.

As a Sales Associate, better known as a "Product Specialist," at Skechers, you're not just working a job-you're joining a team where growth, customer connections, fashion, and comfort are at the core.

Associate Coverage, Scheduling, and Support Supports scheduling as needed and assigns associates to ensure adequate coverage and availability across food areas and other areas of the store as ...

Associate Coverage, Scheduling, and Support Supports scheduling as needed and assigns associates to ensure adequate coverage and availability across food areas and other areas of the store as ...

Area Manager

Vancouver, BC · On-site

CA$70K - CA$75K/yr

Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development. Experience being part of a high-performing team ...

CyberArk Support Engineer

Vancouver, BC · Hybrid

CA$84K - CA$134K/yr

AsaCyberark support Senior Associate,unlock your potential and embrace the chance to drive meaningful outcomesthat'llelevate your career. Your role will include, butisn'tlimited to: * Troubleshoot ...

Showing results 21-40

Support Associate information

See Surrey, BC salary details

$8

$19

$32

How much do support associate jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for support associate in Surrey, BC is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $13.72 and $28.88 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Surrey, BC?

The most popular types of Support jobs in Surrey, BC are:

What cities near Surrey, BC are hiring for Support Associate jobs?

Cities near Surrey, BC with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Surrey, BC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,634 per year, or $19.1 per hour.

Associate Director, Technical Solutions

Burnaby, BC • On-site

Simon Fraser University
1 - 5K employees

Other

Retirement, PTO

Posted 3 days ago

New


Job description

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The School of Computing Science, within the Faculty of Applied Sciences, is a dynamic, research-intensive academic unit supporting innovative education, advanced research, and experiential learning across multiple campuses. Its technical solutions team plays a central role in enabling specialized instructional environments, research computing, laboratories, and customized education solutions that support faculty, researchers, instructors, and students. Working in a complex and evolving technology environment, the team partners closely with academic and operational colleagues to deliver secure, reliable, and sustainable services. The Faculty values collaboration, technical expertise, continuous improvement, and solutions that strengthen teaching, learning, research, and the overall student experience.

About the Role

Join the School of Computing Science and Faculty of Applied Sciences in a new leadership role that advances and enhances education solutions, research computing, and technical services supporting teaching, learning, and research. The Associate Director, Technical Solutions will lead a highly skilled team of technical professionals responsible for specialized education solutions, computing infrastructure, instructional technologies, laboratories, and research computing environments across a complex, multi-campus setting. This role offers the opportunity to shape technical strategy, strengthen education and research computing capacity, and guide the continued evolution of services that support academic and research excellence. Working closely with academic leaders, researchers, and technical professionals, the Associate Director will provide strategic leadership in education technology, infrastructure planning, emerging technologies, cybersecurity, lifecycle management, and sustainable service models. The position will play a key role in aligning technical capabilities with evolving teaching and research priorities, advancing customized education and research solutions, and contributing directly to the School and Faculty’s academic and research mission.

The successful candidate will be an experienced technical leader with expertise in computing environments that support education and research. They will bring demonstrated experience leading professional and technical teams, shaping technical strategy, and translating academic and research priorities into sustainable solutions. The ideal candidate will have knowledge of research computing, high-performance computing, cloud and on-premise infrastructure, cybersecurity, data management, and emerging technologies. A collaborative and strategic leader, they will build strong relationships with academic leaders, researchers, instructors, and technical professionals while advancing education solutions, research capability, infrastructure planning, service delivery, and operational excellence across a complex, multi-campus environment.

Full Job Description

Qualifications

Master's degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or a related discipline, and 8 years of progressively responsible leadership experience in technical operations, computing infrastructure, research computing, information technology, or a related field, or an equivalent combination of education and training.

  • Significant experience leading technical teams and managing professional staff in a complex organization, preferably within a post-secondary, research-intensive, technology-focused environment, with demonstrated success in setting priorities, developing staff, and delivering reliable technical services.
  • Demonstrated experience supporting complex computing environments for teaching, learning, and research, including specialized laboratories, instructional technologies, research computing infrastructure, and the evolving technical needs of faculty, researchers, and students.
  • Advanced knowledge of modern computing infrastructure and emerging technologies, including cloud and on-premise environments, high-performance and research computing, data storage and management, networking, cybersecurity, artificial intelligence infrastructure, and related advanced computing environments.
What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Administrative & Professional Staff Association (APSA):

  • 4 weeks’ vacation (prorated for the first year)*
  • Hybrid-work program for eligible positions
  • Employer paid defined benefit pension plan
  • On-campus tuition waiver for employees and their immediate family members*
  • Off-campus tuition reimbursements and professional development funds*
  • And more! View our benefits brochure

*Prorated for part-time employees

Additional Information

The position will remain open until filled. Applications will begin to be reviewed on September 18, 2026, and candidates are encouraged to apply by that date for full consideration.

Please include your cover letter and resume in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.

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