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Support Associate Jobs in Reading, PA (NOW HIRING)

Boscov's

Optical Manager

Lebanon, PA · On-site

Partner with the Director of Optical Services to drive business performance, address operational and maintenance needs, support associate development, and foster strong relationships with independent ...

Penske

BI Software Engineer I

Reading, PA · On-site

Be the primary contact and lead support associate for multiple BI applications. Play a critical role in supporting the application lifecycle (design, develop, test, release and support) based on ...

Boscov's

Optical Manager

Pottstown, PA · On-site

Partner with the Director of Optical Services to drive business performance, address operational and maintenance needs, support associate development, and foster strong relationships with independent ...

Penske

Software Engineer II

Reading, PA · On-site

Penske Responsibilities: • Be the primary contact and lead support associate for one or more critical applications and processes, resolving customer issues in a timely manner. • Play a critical ...

Penske

Software Engineer II

Reading, PA · On-site

$93K - $128K/yr

Be the primary contact and lead support associate for one or more critical applications and processes, resolving customer issues in a timely manner. Play a critical role in supporting the application ...

Penske

Software Engineer II

Reading, PA · On-site

$93K - $128K/yr

Be the primary contact and lead support associate for one or more critical applications and processes, resolving customer issues in a timely manner. Play a critical role in supporting the application ...

Penske

Manager of Sales Support Specialists

Reading, PA · On-site

Additional responsibilities include hiring and managing the onboarding of new associates in the ... Major Responsibilities: • Provide ongoing coaching, career development and technical support for ...

Penske

BI Software Engineer I

Reading, PA · On-site

Working with a diverse team, you will play an integral role in designing, developing, and supporting our critical Business Intelligence applications, while mentoring associate engineers on BI ...

Clark Associates

Facilities Associate

Wyomissing, PA · On-site

$16.25 - $22.25/hr

By ensuring the branch is consistently clean and well-maintained, the Facilities Associate supports a positive customer experience while aligning with the operational goals of our store teams. Job ...

Albertsons

System Support Technician

Denver, PA · On-site

System Support Technician ACME, a division of Albertsons Companies This position is located in ... Associate discounts on groceries and other perks. * Leaders invested in your training, career ...

Albertsons

System Support Technician

Denver, PA · On-site

System Support Technician ACME, a division of Albertsons Companies This position is located in ... Associate discounts on groceries and other perks. * Leaders invested in your training, career ...

Albertsons

System Support Technician

Denver, PA

System Support Technician ACME, a division of Albertsons Companies This position is located in ... Associate discounts on groceries and other perks. * Leaders invested in your training, career ...

Clark Associates

Front End Associate

Wyomissing, PA · On-site

$15.50 - $18.50/hr

The Front End Associate supports key operational goals by efficiently handling cashier duties, assisting customers at the front of the store, and serving as the first point of contact for in-store ...

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All JobsSupport Associate JobsSupport Associate Jobs in Reading, PA

Support Associate information

See Reading, PA salary details

$9

$18

$27

How much do support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for support associate in Reading, PA is $18.79, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.34 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Reading, PA?

The most popular types of Support jobs in Reading, PA are:

What cities near Reading, PA are hiring for Support Associate jobs?

Cities near Reading, PA with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Reading, PA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,085 per year, or $18.8 per hour.

Optical Manager

Boscov's

Lebanon, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Key responsibilities

  • Oversee daily store operations, including scheduling, workflow, order management, and inventory support.

  • Perform optical measurements, interpret prescriptions, dispense eyewear, and process customer orders from sale through delivery.

  • Lead, coach, and develop store associates to achieve sales goals and deliver exceptional customer service.

Boscov's Department Store rating

6.3

Company rating: 6.3 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

6th of 21 rated department stores

Job description


Optical Manager, Non-Licensed
Bring your experience to work for you where people love to shop! Boscov's is a chain of full-service department stores serving the total family needs of our customers. For over 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for an Optical Manager to join our Optical team.
As part of a fast-paced, dynamic team, you will perform all the duties of a dispensing optician in addition to managerial duties, interacting with customers, confirming appointments, reviewing insurance information and overseeing store upkeep, while serving as the liaison between our customers and the lab to ensure orders are processed timely. If you are looking for a great opportunity to pursue a rewarding career with a company known for quality and big savings, apply today
Job Responsibilities
  • Deliver an exceptional customer experience by providing outstanding service, overseeing appointment scheduling, answering incoming calls, and ensuring every customer interaction reflects Boscov's commitment to quality and care.
  • Accurately interpret prescriptions, perform optical measurements, verify prescriptions using a lensometer, dispense eyewear, complete fittings and adjustments, and process customer orders from sale through delivery.
  • Lead, coach, and develop store associates to achieve sales goals, deliver exceptional customer service, and maintain operational excellence.
  • Oversee daily store operations, including scheduling, workflow, order management, inventory support, and ensuring timely communication with customers regarding order status.
  • Process and verify third-party vision insurance benefits and claims while ensuring accuracy and compliance with company procedures.
  • Maintain compliance with all company policies, HIPAA regulations, and confidentiality standards when handling patient information.
  • Manage opening and closing procedures, cash handling, point-of-sale transactions, and daily financial reconciliation to ensure operational accuracy.
  • Partner with the Director of Optical Services to drive business performance, address operational and maintenance needs, support associate development, and foster strong relationships with independent doctors and Boscov's store leadership.
  • Maintain a clean, organized, and visually appealing optical department that supports outstanding customer experience and reflects Boscov's brand standards.

Job Requirements
  • 2+ years of management experience in retail, with a drive for results and a proven track record in reaching goals
  • High school diploma or GED equivalent
  • Strong skills in supervising others and mentoring them to generate customer satisfaction and sales
  • Able to use computer systems for sales, ordering and timekeeping
  • Polished customer service skills and a genuine ability to understand your patients' needs
  • Capable of resolving customer complaints, if they arise, with tact and positive outcomes
  • Must be reliable and punctual in attendance to keep store hours and coverage in the store
  • An interest in fashion eyewear and an eye for style is highly desired
  • Must be flexible for scheduling and able to work weekends and holidays, as well as special sales events
  • Position is active and includes moving about throughout department during the shift

Benefits
At Boscov's, we value our employees, and that's why we provide a competitive compensation and benefits package. As a Full-Time member of our team, you will be eligible to receive:
  • Comprehensive benefits package, including medical/dental/vision
  • Short term disability/ Long term disability- voluntary
  • Life Insurance (company paid)
  • 401(k) w/ company match
  • Weekly Pay
  • Paid vacation
  • Liberal employee discount

Work where people love to shop!
Equal Opportunity Employer

What Boscov's Department Store employees say

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