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Support Associate Jobs in Pointe Claire, QC (NOW HIRING)

Fairstone

Store Support Specialist

Montreal, QC · On-site

... associate engagement, sales effectiveness and issue resolution across an assigned territory. This ... Support effective, compliant and customer-focused credit card acquisitions through the point-of ...

Walmart

(CAN) Coordinator, Business Support.

Laval, QC · On-site

CA$47K - CA$65K/yr

Walmart will accommodate the disability-related needs of applicants and associates as required by ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

LocalJobShop.ca

IT Store Support Technician

Laval, QC · On-site

Reporting to the Service Desk Lead, the IT Store Support Technician will play a key role on our ... Providing store associates with basic troubleshooting guidance and training on store technology ...

Ardene

IT Store Support Technician

Laval, QC · On-site

Reporting to the Service Desk Lead, the IT Store Support Technician will play a key role on our ... Providing store associates with basic troubleshooting guidance and training on store technology ...

Walmart

(CAN) Deli Associate

Vaudreuil-dorion, QC · On-site

CA$19.05/hr

Working as a Deli Associate at Walmart Canada is a great way to develop your skills in the retail ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

Walmart

(CAN) Fashion Associate

Longueuil, QC · On-site

CA$18.75/hr

A Fashion Associate is a customer service champion that processes and stocks all fashion ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

Walmart

(CAN) Fashion Associate

Laval, QC · On-site

CA$18.75/hr

A Fashion Associate is a customer service champion that processes and stocks all fashion ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

Walmart

(CAN) Fashion Associate

Saint-eustache, QC

CA$18.75/hr

A Fashion Associate is a customer service champion that processes and stocks all fashion ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

Walmart

(CAN) Fashion Associate

Longueuil, QC · On-site

CA$18.75/hr

A Fashion Associate is a customer service champion that processes and stocks all fashion ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

Walmart

(CAN) Deli Associate

Montreal, QC · On-site

CA$19.05/hr

Working as a Deli Associate at Walmart Canada is a great way to develop your skills in the retail ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

Walmart

(CAN) Fashion Associate

Terrebonne, QC · On-site

CA$18.75/hr

A Fashion Associate is a customer service champion that processes and stocks all fashion ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

Walmart

(CAN) Deli Associate

Terrebonne, QC · On-site

CA$19.05/hr

Working as a Deli Associate at Walmart Canada is a great way to develop your skills in the retail ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

Walmart

(CAN) Fashion Associate

Saint-eustache, QC · On-site

CA$18.75/hr

A Fashion Associate is a customer service champion that processes and stocks all fashion ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

Walmart

(CAN) Fashion Associate

Terrebonne, QC · On-site

CA$18.75/hr

A Fashion Associate is a customer service champion that processes and stocks all fashion ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

Walmart

(CAN) Fashion Associate

Laval, QC · On-site

CA$18.75/hr

A Fashion Associate is a customer service champion that processes and stocks all fashion ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

Walmart

(CAN) Fashion Associate

Candiac, QC · On-site

CA$18.75/hr

A Fashion Associate is a customer service champion that processes and stocks all fashion ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

WPP Media

Senior Associate, Programmatic

Montreal, QC · On-site

Supports the Programmatic Manager and Programmatic Associate Director on tasks related to the management of programmatic campaigns including: * Accurately inputs and maintains campaign data in ...

Walmart

(CAN) General Merchandise Associate

Candiac, QC · On-site

CA$18.75/hr

Sales Floor Coverage and Team Support Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is ...

WPP Media

Senior Associate, Programmatic

Montreal, QC · On-site

Supports the Programmatic Manager and Programmatic Associate Director on tasks related to the management of programmatic campaigns including: * Accurately inputs and maintains campaign data in ...

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Showing results 21-40

All JobsSupport Associate JobsSupport Associate Jobs in Pointe Claire, QC

Support Associate information

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What cities near Pointe Claire, QC are hiring for Support Associate jobs?

Cities near Pointe Claire, QC with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Pointe Claire, QC as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 92% In-person, 2% Hybrid, and 6% Remote job distribution.

Store Support Specialist

Fairstone

Montreal, QC • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 20 days ago

Job description

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenParkand Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners' growth.With a diverse suite of products-residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending-we offerfinancial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada's leading alternative lending bank.

About the role:

Reporting to the Director, Credit Card Acquisition, the Senior Store Support Specialist will work actively on the growth and performance of one of Canada's largest retail credit card portfolios. In this role, you will act as a key partner to stores, district and regional stakeholders, helping drive compliant credit card acquisition, associate engagement, sales effectiveness and issue resolution across an assigned territory.

This is a high-impact role for someone who enjoys building relationships, influencing through data and insight, and supporting frontline teams in a fast-paced retail financial services environment.

Job responsibilities :

  • Support effective, compliant and customer-focused credit card acquisitions through the point-of-sale channel.
  • Build and maintain strong relationships with stores, district and regional partners to drive mutually beneficial business outcomes.
  • Act as a primary point of contact for assigned stores and territories, providing timely communication, training, coaching, support and issue resolution.
  • Use sales performance data, territory insights and opportunity analysis to identify trends, risks and growth opportunities.
  • Support the execution of broader sales channel strategies, campaigns, pilots and initiatives that grow new account acquisition and activation.
  • Coordinate and support third-party or in-store sales resources where applicable, ensuring efforts are aligned to the highest-value opportunities.
  • Reinforce compliance requirements, program standards and approved sales practices across the assigned territory.
  • Participate in market, regional and champion calls as a subject matter expert on the program.
  • Provide feedback from the field to sales channel leadership to help improve tools, training, communications and program execution.
  • Develop and deliver training or coaching sessions, including in-person support where required.

What we're looking for:

  • University degree
  • 3 to 5 years of experience in sales, retail financial services, sales support, field support, or training and coaching.
  • Experience supporting sales performance in a retail, financial services, credit card, banking or partner-channel environment is an asset.
  • Strong relationship-building skills with the ability to influence, coach and collaborate across multiple stakeholder groups.
  • Clear verbal and written communication skills, with the ability to tailor messages for store teams, field leaders and internal partners.
  • Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
  • Ability to review performance data, identify trends and translate insights into practical actions.
  • Sound judgment and a strong commitment to compliance, responsible sales practices and customer-focused outcomes.
  • Bilingualism in English and French needed.
  • Knowledge of credit cards and retail financial services is considered an asset.
  • Must have a driver's license
  • Willingness to travel as required.

What you'll love about working here:

  • Award-Winning Culture:We're proud to be recognized as aGreat Place to Work Canada 2025and one ofMontreal's Top Employers 2025by Canada's Top 100 Employers.
  • Work-Life Balance:Enjoy flexibility with our hybrid work model designed to support your lifestyle.
  • Time to Recharge:Generous vacation based on your role, statutory holidays,plus 6 wellness days to prioritize your well-being.
  • Compensation Package:Competitive base salary plus an annual incentive bonus tied to performance.
  • Comprehensive Benefits:Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
  • Future-Ready Savings:Group Retirement Savings Plan with up to 7% employer match.
  • Exclusive Perks:Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
  • On-Site Fitness:Gym access at our London and Montreal offices.
  • Continuous Growth:Education Assistance Program and Fairstone Academy for training and skill development.
  • Family Support:Parental leave top-up program to help you during life's big moments.
  • Community Impact:One paid volunteer day to give back to causes that matter to you.
  • For more information on who we are as an employerclick here.

What you can expect - pay & process:

  • Expectedbasesalary range is $85 000.00-$105 000.00per year, plus the opportunity to earnan annual incentive bonus tied to performance.
  • This posting is for an existing vacancy within our organization.
  • Artificial intelligence may be used in parts of the recruitment process.
  • All candidates considered for hire must successfully pass a criminal background check, credit check,and validation of their work experience to qualify for hire.

If what you read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you become selected for first stages of the interview process.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full timeJob Type:Permanent

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