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Support Associate Jobs in New Baden, IL (NOW HIRING)

H&R Block

Tax Associate

Carlyle, IL · On-site

$14.45 - $18/hr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... With training and support from day one, you'll work directly with clients to gather information ...

H&R Block

Tax Associate

Sparta, IL · On-site

$14.45 - $18/hr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... With training and support from day one, you'll work directly with clients to gather information ...

H&R Block

Tax Associate

Nashville, IL · On-site

$14.45 - $18/hr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... With training and support from day one, you'll work directly with clients to gather information ...

H&R Block

Tax Associate

Belleville, IL · On-site

$14.45 - $18/hr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... With training and support from day one, you'll work directly with clients to gather information ...

H&R Block

Tax Associate

Mascoutah, IL · On-site

$14.45 - $18/hr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... With training and support from day one, you'll work directly with clients to gather information ...

H&R Block

Tax Associate

Shiloh, IL · On-site

$14.45 - $18/hr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... With training and support from day one, you'll work directly with clients to gather information ...

H&R Block

Tax Associate

Breese, IL · On-site

$14.45 - $18/hr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... With training and support from day one, you'll work directly with clients to gather information ...

Illinois Staffing

OFFICE ASSOCIATE

Collinsville, IL · On-site

$15.75 - $21/hr

Office Associate The Illinois State Police (ISP) Division of Criminal Investigation is seeking a ... The role maintains specialized, confidential investigative records and supports Zone 6 as the ...

J.F. Electric

Warehouse Support

Mascoutah, IL · On-site

$15.50 - $18.25/hr

Overview The Warehouse Support position will receive and distribute materials, tools, and equipment for the Utility Division. Below is a summary of the position, see for more detail. Duties ...

Ulta Beauty

Task Associate

Fairview Heights, IL · On-site

$15 - $20/hr

They support the Merchandise Manager (MM) and Operations Manager (OM) through a focus on ... Eligible associates may also earn overtime pay as required by applicable law. Full-time positions ...

Ulta Beauty, Inc.

Task Associate

Fairview Heights, IL · On-site

$15 - $20/hr

They support the Merchandise Manager (MM) and Operations Manager (OM) through a focus on ... Eligible associates may also earn overtime pay as required by applicable law. Full-time positions ...

Ulta Beauty, Inc.

Task Associate

Fairview Heights, IL

$15 - $20/hr

They support the Merchandise Manager (MM) and Operations Manager (OM) through a focus on ... Eligible associates may also earn overtime pay as required by applicable law. Full-time positions ...

Ross Stores

Retail Associate

Shiloh, IL · On-site

$14.25 - $16.25/hr

Represents and supports the Company brand at all times. * Performs cleaning tasks such as sweeping ... Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Ross Stores, Inc

Retail Associate

Fairview Heights, IL · On-site

$15.25 - $17.50/hr

Represents and supports the Company brand at all times. * Performs cleaning tasks such as sweeping ... Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Ross Stores

Retail Associate

Belleville, IL · On-site

$14.75 - $17/hr

Represents and supports the Company brand at all times. * Performs cleaning tasks such as sweeping ... Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Ross Stores, Inc

Retail Associate

Belleville, IL · On-site

$14.75 - $17/hr

Represents and supports the Company brand at all times. * Performs cleaning tasks such as sweeping ... Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

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All JobsSupport Associate JobsSupport Associate Jobs in New Baden, IL

Support Associate information

See New Baden, IL salary details

$9

$18

$27

How much do support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for support associate in New Baden, IL is $18.57, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.10 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What cities near New Baden, IL are hiring for Support Associate jobs?

Cities near New Baden, IL with the most Support Associate job openings:

Infographic showing various Support Associate job openings in New Baden, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,619 per year, or $18.6 per hour.

Tax Associate

H&R Block

Carlyle, IL • On-site

$14.45 - $18/hr

Full-time

Retirement

Posted 28 days ago

H&R Block rating

5.7

Company rating: 5.7 out of 10

Based on 295 frontline employees who took The Breakroom Quiz

149th of 154 rated financial services

Job description

About the Role
As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client services-no prior tax experience required. With training and support from day one, you'll work directly with clients to gather information, prepare tax returns, and answer questions while building valuable skills and strong client relationships. You'll earn a competitive hourly rate, with opportunities to increase your earnings as you build tax knowledge and grow in the role. This role is in-person at a local H&R Block tax office.
  • Meet with clients to gather information and understand their tax situation
  • Prepare complete and accurate tax returns with training and support from experienced teammates
  • Explain tax information clearly and provide recommendations in a way clients can easily understand
  • Identify tax savings opportunities and recommend relevant products and services
  • Apply problem-solving skills to analyze client information and address questions or unique situations with guidance and available resources
  • Build strong client relationships and support office priorities through teamwork, collaboration, and a client-first approach

Required Qualifications
  • Successful completion of the H&R Block Income Tax Course1
  • Experience interacting with customers or clients in a service-oriented environment
  • Strong communication skills, including explaining information clearly and asking questions to understand needs
  • Problem-solving skills, including organizing information and identifying solutions
  • Comfort using digital tools and systems included AI based tools like Copilot and ChatGPT
  • High school diploma / GED/ equivalent

Preferred Qualifications
  • Bachelor's degree in accounting, finance, or a related field
  • Experience in a client-facing or consultative role, such as financial advising, insurance, retail sales, or professional services
  • Experience asking questions and recommending solutions based on customer needs
  • Ability to work 15-35 hours per week, with availability up to 40 hours during peak periods
  • Availability to work evenings and weekends during tax season

Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
1 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range
$14.45 - $18.00/Hr.
Sponsored Job
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What H&R Block employees say

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About H&R Block

Sourced by ZipRecruiter

H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world. We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.

Industry

Accounting services, it services and finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Kansas City, MO, US

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