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Support Associate Jobs in Macomb, IL (NOW HIRING)

Mosaic

Direct Support Supervisor

Macomb, IL · On-site

$47K/yr

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure ... Associate's Degree in a related field * One year experience in a related field * Certification in ...

Mosaic

Direct Support Supervisor

Macomb, IL · On-site

$47K/yr

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure ... Associate's Degree in a related field * One year experience in a related field * Certification in ...

Mosaic

Direct Support Supervisor

Macomb, IL · On-site

$47K/yr

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure ... Associate's Degree in a related field * One year experience in a related field * Certification in ...

Mosaic

Direct Support Supervisor

Macomb, IL · On-site

$47K/yr

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure ... Associate's Degree in a related field * One year experience in a related field * Certification in ...

Mosaic

Direct Support Supervisor

Macomb, IL · On-site

$47K/yr

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure ... Associate's Degree in a related field * One year experience in a related field * Certification in ...

Mosaic

Direct Support Supervisor

Macomb, IL · On-site

$47K/yr

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure ... Associate's Degree in a related field * One year experience in a related field * Certification in ...

H&R Block

Tax Associate

Canton, IL · On-site

$14.45 - $18/hr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... With training and support from day one, you'll work directly with clients to gather information ...

H&R Block

Tax Associate

Macomb, IL · On-site

$14.45 - $18/hr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... With training and support from day one, you'll work directly with clients to gather information ...

H&R Block

Tax Associate

Beardstown, IL · On-site

$14.45 - $18/hr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... With training and support from day one, you'll work directly with clients to gather information ...

Saks OFF 5TH

Flex Associate

Canton, IL · On-site

$14.25 - $16.50/hr

They may assist in selling and support functions in the store which include sales and customer ... All associates are expected to create an inclusive environment free from harassment, discrimination ...

Five Below

Sales Associate

Burlington, IA · On-site

$13.50 - $18.25/hr

Support team and company goals: Collaborate with the team to achieve overall store and company ... associate schedules, and standard operating procedures * Must be able to remain in a stationary ...

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Support Associate information

See Macomb, IL salary details

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$18

$27

How much do support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for support associate in Macomb, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.34 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What cities near Macomb, IL are hiring for Support Associate jobs?

Cities near Macomb, IL with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Macomb, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,160 per year, or $18.8 per hour.

Direct Support Supervisor

Mosaic

Macomb, IL • On-site

$47K/yr

Other

Medical, PTO

Re-posted 22 days ago

Job description

$47,840 Annually If making a positive impact in the lives of others is a constant on your to-do list -- you'll LOVE working with a team that puts people first.

We're looking for a Direct Support Supervisor to join our team!

By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to enjoy a full life.

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure regulatory compliance. Responsibilities include hiring, training, scheduling staff, coordinating activities and appointments, and maintaining detailed records for the individuals served.

Who will love this job:

A leader and a coach - who cares about the success of your team and the individuals they serve

A trusted ally - your sound judgment inspires confidence in others, helping them move towards and accomplish team goals

A collaborator - you naturally draw people together while remaining calm and focused even in emotionally charged situations

A skilled planner - you are adept at finding the best route moving forward while encouraging others to keep their eyes on the positive

What you'll do:

  • Facilitate the integration of individuals into the community by accompanying them to recreational and social activities
  • Monitor the comfort and safety of individuals by ensuring the living environments and program activities are in compliance with safety and regulatory requirements
  • Intervene when aggressive and/or inappropriate behavior occurs to implement behavior plans and strategies
  • Provide on-call support to staff during emergencies and locate staff to fill shifts when necessary

Schedule: Generally day hours Monday-Friday, some nights, some weekends, some on call responsibilities, flexibility required

Commitment to Mosaic Values:

At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.

Ideally you have:

  • A passion to serve others
  • Strong attention to detail and an even stronger desire to serve others in a team environment
  • A love of operations and creating seamless, efficient environments
  • Excellent time management skills and the ability to juggle multiple responsibilities while communicating honestly about your timelines, challenges and questions.
  • Ability to adapt as needed in a growing environment
  • Associate's Degree in a related field
  • One year experience in a related field
  • Certification in CPR or willingness to obtain
  • Certification in medication administration or willingness to obtain

Extras we think you'll love:

  • Daily Pay
  • Health Insurance
  • Competitive Pay
  • Professional & Personal Development Opportunities
  • Tuition Reimbursement
  • Paid Time Off (you earn it from day 1!)

Apply