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Support Associate Jobs in Madison, AL (NOW HIRING)

Rural King

Receiving Associate

Huntsville, AL · On-site

$14.50 - $17.75/hr

When you join the Rural King team, you become a contributing member in supporting the needs of and ... Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services ...

Rural King

Receiving Associate

Huntsville, AL · On-site

$14.50 - $17.75/hr

When you join the Rural King team, you become a contributing member in supporting the needs of and ... Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services ...

Rural King

Receiving Associate

Huntsville, AL · On-site

$14.50 - $17.75/hr

When you join the Rural King team, you become a contributing member in supporting the needs of and ... Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services ...

Rural King

Receiving Associate

Huntsville, AL · On-site

$14.50 - $17.75/hr

When you join the Rural King team, you become a contributing member in supporting the needs of and ... Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services ...

Rural King

Receiving Associate

Huntsville, AL

$14.50 - $17.75/hr

When you join the Rural King team, you become a contributing member in supporting the needs of and ... Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services What ...

Rural King

Receiving Associate

Huntsville, AL · On-site

$14.50 - $17.75/hr

When you join the Rural King team, you become a contributing member in supporting the needs of and ... Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services What ...

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Support Associate information

See Madison, AL salary details

$9

$17

$25

How much do support associate jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for support associate in Madison, AL is $17.53, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Associate, and why are they important?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a Support Associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What are Support Associates?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

National Support Specialist (Support Team)

Automated System Design

Madison, AL • On-site

$40K - $50K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 22 days ago

Job description

Title: National Support Specialist

Reports to: Customer Success Manager
Location: Hickory, NC, Huntsville AL

Position Overview: Are you a multitasker who thrives on problem-solving? Do you enjoy helping others and maintaining high standards for accuracy? If so, the National Support Specialist role may be the perfect fit for you! As an entry-level position, you’ll receive training to navigate the fast-paced technology industry.

What You Will Be Doing: As a National Support Specialist, you'll be the primary contact for clients and technicians regarding support tickets. Your key responsibilities will include:

  • Coordination and Communication: Act as a liaison between clients and technicians.

  • Scheduling and Ticket Management: Ensure all support services are scheduled and closed promptly.

  • Customer Service Excellence: Prioritize client satisfaction and deliver exceptional service.

  • Project Estimates: Provide estimates for small to medium-sized projects.

  • Activity Management: Coordinate efforts among field technicians, on-site contacts, and clients.

  • Collaboration: Work closely with other departments to resolve customer issues.

  • CRM Updates: Maintain accurate project status updates in CRM/project management software.

Key Qualifications:

  • Education: Associate degree preferred or equivalent work experience.

  • Technical Knowledge: Familiarity with one or more of the following areas is a plus:

    • Networking

    • Access Control

    • CCTV

    • Low Voltage Cabling

    • Wireless Networks

    • AV Systems

    • Intrusion Detection Systems

Core Competencies:

  • Proactive Doer: Enjoy crossing tasks off your list and finding solutions to challenges.

  • Customer Obsessed: Operate with urgency and keep client satisfaction as your top priority.

  • Organizational and Communication Skills: Exhibit strong written and verbal communication abilities.

Location: This is an in-office position available in Hickory, NC, Huntsville, AL, or Alpharetta, GA.



If you’re ready to embark on a rewarding career in the technology industry and meet the qualifications above, we encourage you to apply! Your journey towards making a difference starts here.


Why ASD?


Founded in 1987, Automated Systems Design, Inc. (ASD) is a nationwide provider of design, engineering, and project management services for workplace technology. Our mission is to help our clients create, manage, and support technology-enabled spaces. We are fortunate to be in such a rapidly evolving and expanding industry; this provides ample opportunities for our business –and the people who make it all possible– to grow.


Benefits

KPV (key performance variables) Based Bonus plan for high performers


100% Paid Medical and Dental


Up to dollar-for-dollar 401k matching (you are eligible for this after your 90-day waiting period)


15 days of PTO in your first two years and more with tenure


Family 1st moto and belief


Promotions and room for growth within


Our People & Culture

ASD’s culture empowers our people to be who they are, contribute honestly, and make a difference individually and collectively. Prioritizing diversity enables us to leverage different ideas and unique perspectives to bring more creative and innovative solutions to everything we do.


Who We Are

ASD® is committed to providing our AASDIs, customers, vendors, and associates with the highest level of professionalism. To do so, our team is trained to embody the following core values and use them as a guide when making decisions every day.


Trust

We are known for our candor and integrity, give our best effort, and expect the best in others.


Respect

We treat people with high regard, independent of status or stance, to build enduring and mutually beneficial relationships.


Attitude

We inspire others with our positive perspective and have an unwavering thirst for excellence.


Commitment

We care intensely about the success of our clients and exhibit a bias towards action.