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Support Associate Jobs in Concord, NC (NOW HIRING)

DebtBook

Customer Support Associate

Charlotte, NC · On-site

$17 - $23.50/hr

As a Customer Support Associate, you will: * Respond to client inquiries via live chat and email * Troubleshoot and provide resolution to customer challenges * Become a DebtBook product expert

DebtBook

Customer Support Associate

Charlotte, NC · On-site

$17 - $23.50/hr

As a Customer Support Associate, you will: * Respond to client inquiries via live chat and email * Troubleshoot and provide resolution to customer challenges * Become a DebtBook product expert

Belk

Temporary Support Associate

Charlotte, NC · On-site

$16.50 - $21.50/hr

Whether you're helping a customer on the sales floor, assisting with transactions, or supporting behind-the-scenes processes, you'll be a part of a team that works together to meet store goals ...

Belk

Temporary Support Associate

Charlotte, NC

$16 - $20.50/hr

Whether you're helping a customer on the sales floor, assisting with transactions, or supporting behind-the-scenes processes, you'll be a part of a team that works together to meet store goals ...

Allegiance Staffing

Event Support Associate

Charlotte, NC

$17.75 - $20.50/hr

Event Support Associate Employment Type: Part -Time - Flexible / On-Call Opportunity Location: Charlotte Start Pay Rate : May vary by event - Paid every Friday. Schedule: Varies - Based on Event ...

Tapestry, Inc.

Sales Support Associate III

Charlotte, NC

$16.50 - $21.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting ...

Tapestry, Inc.

Sales Support Associate III

Charlotte, NC

$16.50 - $21.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting ...

Tapestry, Inc.

Sales Support Associate III

Concord, NC · On-site

$15.75 - $20.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting ...

Tapestry, Inc.

Sales Support Associate III

Charlotte, NC

$16.50 - $21.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting ...

Tapestry, Inc.

Sales Support Associate III

Charlotte, NC · On-site

$16.50 - $21.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting ...

Tapestry, Inc.

Sales Support Associate III

Concord, NC

$15.75 - $20.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting ...

Tapestry, Inc.

Sales Support Associate III

Charlotte, NC · On-site

$16.50 - $21.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting ...

Tapestry, Inc.

Sales Support Associate III

Charlotte, NC · On-site

$16.50 - $21.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting ...

EOS

Sales Support Associate - Southern CA

Charlotte, NC · On-site

$16.50 - $21.50/hr

As a Sales Support Associate, , you will play a key role in driving sales growth by engaging with potential clients, supporting account teams, and promoting our AV products and services. You'll be ...

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Showing results 21-40

All JobsSupport Associate JobsSupport Associate Jobs in Concord, NC

Support Associate information

See Concord, NC salary details

$9

$18

$26

How much do support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for support associate in Concord, NC is $18.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.71 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Concord, NC?

The most popular types of Support jobs in Concord, NC are:

What cities near Concord, NC are hiring for Support Associate jobs?

Cities near Concord, NC with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Concord, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,906 per year, or $18.2 per hour.

Customer Support Associate

DebtBook

Charlotte, NC • On-site

$17 - $23.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

WHO WE ARE:
DebtBook is the financial platform powering treasury and capital markets across the public sector. State and local governments, public universities, health systems, and the bankers and advisors who serve them run trillions of dollars in debt, cash, and investments on DebtBook.
We've built the most sophisticated treasury platform in public finance - sitting at the intersection of treasury management and a $4 trillion fixed income market that's been waiting for modern infrastructure.
WHAT YOU'LL DO:
As a Customer Support Associate, you will:
  • Respond to client inquiries via live chat and email
  • Troubleshoot and provide resolution to customer challenges
  • Become a DebtBook product expert
  • Provide client training and ongoing product education as needed
  • Work with the internal data team to ensure data updates are made correctly
  • Work with the internal product and development teams to ensure the timely resolution of any product issues
  • Create or facilitate the production of support materials like FAQs, user guides, and user support articles to empower self-service
  • Engage with clients, post-implementation, to understand their experience and drive success
WHAT YOU'LL BRING:
  • We are looking for team members who are passionate about putting their energy, insight, and analytical prowess into work that matters
  • Experience in a people-focused, customer service role, software product support experience strongly preferred
  • Proficient in all Microsoft Excel, including formulas and functions
  • Proficiency in data manipulation and analysis in Excel is required
  • Experience with accounting and/or bond math is preferred
  • Excellent analytical, problem-solving, and decision-making skills
  • BONUS experience with municipal debt or lease accounting is highly valued
  • Exceptional written communication skills
  • Empathetic, positive attitude with a commitment to our client's success
  • Highly organized with a high level of accuracy and attention to detail is required
  • A strong sense of service and a passion for technology
  • Comfort in a fast moving startup environment
  • Must be able to operate independently and effectively through periods of uncertainty, ambiguity and change
  • Demonstrated ability to relate well to individuals and groups with widely varying backgrounds, perspectives, education and skills is required
  • Bachelor's Degree in Accounting or Finance preferred
OUR "GOAT" VALUES:
GROW Continuously
  • We believe in continuous improvement, never accepting the status quo as good enough, and iterating to move quickly without compromising on quality.
  • We are energized by the fast-paced rate of change that growth demands and see new challenges as opportunities for resilience and personal development.
  • We are driven by curiosity to think creatively, innovate, and experiment, and we humbly incorporate lessons learned from success and failure along the journey.

OWN Your Outcomes
  • We hold ourselves accountable for exceptional effort, execution, reliability, professionalism, and results that add tremendous value for customers.
  • We are all individual contributors, responsible for delivering value to our customers, team, and company with every action we take.
  • As managers, we lead by example in both what we do and how we do it, and stay personally familiar with the work as we coach our teams.
  • We follow through on our decisions and commitments with action.

ABOVE & Beyond
  • We create moments of magic, surprising and delighting our customers at every touchpoint.
  • We run towards problems and enthusiastically jump in to help colleagues however we can be valuable.
  • We take pride in proactively doing the extra little things that set us apart, even when no one is watching.

TEAM Over Ego
  • There is no task needed at DebtBook that is beneath any of us.
  • We work hard to be the teammate others want on their team.
  • We have the courage to have hard conversations and the grace to receive honest feedback in pursuit of excellence.
WHY DEBTBOOK:
DebtBook is a fast-growing company where we dream big, move fast, make an impact, and bring joy to everything we do. Our core values drive our success as an organization, and we are looking for talented teammates who share our passion for challenging the status quo, innovating in all we do, and wanting to make a difference.
When it comes to benefits and perks, we are committed to supporting our employees' well-being to make their lives better, both in and out of the office. We offer:
  • Competitive salaries plus equity (stock options) for all employees;
  • Comprehensive health, dental, and vision insurance, 401(k) with 4% employer match;
  • Generous leave policies (including unlimited PTO);
  • Professional development opportunities and tuition reimbursement;
  • Family and wellness perks;
  • In-person social events;
  • Top-of-the-line equipment, and a newly furnished office.

DebtBook is an Equal Opportunity Employer. We value diversity and prohibit discrimination and unlawful harassment in the workplace. All applicants will receive consideration for employment based upon their qualifications without regard to race, religion, color, national origin, ethnicity, gender, gender identity or expression, pregnancy, sexual orientation, age, marital status, genetic information, political affiliation, National Guard or veteran status, disability, or any other protected status under federal, state, or local law. We welcome and encourage applicants with disabilities to contact our team for assistance during the application and hiring process. We are committed to expanding accessibility and making reasonable accommodations in accordance with applicable law.

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