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Support Associate Jobs in Buffalo, NY (NOW HIRING)

Home Depot

Warehouse Office Support

Cheektowaga, NY · On-site

$23.50/hr

Associates in a Warehouse Office Associate role supports the daily operations of the distribution center by performing essential administrative and clerical tasks that ensure accurate documentation ...

Home Depot

Warehouse Office Support

Cheektowaga, NY · On-site

Associates in a Warehouse Office Associate role supports the daily operations of the distribution center by performing essential administrative and clerical tasks that ensure accurate documentation ...

EPITEC

Consumer Services Temp

East Aurora, NY · On-site

$18/hr

Job #105821 Administrative Support Associate ? East Aurora, NY (Onsite) ? $18.00/Hour ? Full-Time | 40 Hours Per Week ? 12-Month Contract with Possible Extension We are seeking a reliable and detail ...

Epitec

Consumer Services Temp

East Aurora, NY · On-site

$18/hr

Job #105821 Administrative Support Associate ? East Aurora, NY (Onsite) ? $18.00/Hour ? Full-Time | 40 Hours Per Week ? 12-Month Contract with Possible Extension We are seeking a reliable and detail ...

Thruway

Customer Service and Support Lead

North Tonawanda, NY · On-site

$21 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position is cross-functional and can back up other sales associates and leads. * Adept at ... Handles a larger amount of sales activity than a Customer Service and Support Associate.

Adecco US, Inc.

Material Handler

Buffalo, NY · On-site

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What You'll Do As a Pharmacy Support Associate, you'll work under the supervision of a pharmacist to ensure prescription orders are filled accurately and efficiently. Key Responsibilities: Fill ...

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Support Associate information

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How much do support associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for support associate in Buffalo, NY is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Buffalo, NY?

The most popular types of Support jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Support Associate jobs?

Cities near Buffalo, NY with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Buffalo, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,424 per year, or $19 per hour.

Electronics Technical Associate, Chemistry

University at Buffalo

Buffalo, NY • On-site

$51K - $56K/yr

Full-time

Re-posted 6 days ago

University at Buffalo rating

7.2

Company rating: 7.2 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

385th of 618 rated colleges and universities

Job description

Posting Details
Position Information
Fiscal Year
2025-2026
Position Title
Electronics Technical Associate, Chemistry
Classification Title
Instructional Support Associate
Department
Chemistry
Posting Number
P260053
Posting Link
https://www.ubjobs.buffalo.edu/postings/61596
Employer
State
Bargaining Unit
08
Position Type
UUP Professional
Professional Appointment Term
Salary Grade
SL2
Posting Detail Information
Position Summary
The Department of Chemistry in the College of Arts and Sciences at the University at Buffalo is seeking an Electronics Technical Associate to join our technical support team.This is a service-oriented staff position responsible for providing electronic repair, maintenance, and technical support within the department's Electronics Repair Shop. The Electronics Technical Associate reports directly to the Laboratory Facilities Manager, who oversees the shop's daily operations and service priorities.
This hands-on, detail-driven role is ideal for individuals with strong experience in electronics repair-particularly those confident in soldering, diagnosing circuit-level issues, and using diagnostic tools such as voltmeters and oscilloscopes.
The department supports a broad array of scientific instrumentation used in teaching and research. From spectrometers and chromatographs to custom-built devices, the work is varied, meaningful, and closely connected to scientific discovery. Each day brings new challenges and opportunities to apply technical expertise in a collaborative academic environment.
As the Electronics Technical Associate, you will serve as a key resource for maintaining, repairing, and enhancing the department's electronic infrastructure. You will work closely with faculty, staff, and students to troubleshoot equipment, support research activities, and contribute to the design and fabrication of specialized instrumentation. This position is well suited for adaptable, curious individuals who enjoy problem-solving, learning by doing, and supporting a diverse scientific community.
Principal responsibilities/duties include:
  • Perform hands-on diagnostic assessments and repairs on a wide range of electronic instrumentation, including spectrometers, chromatographic systems, balances, pH meters, and related laboratory equipment
  • Troubleshoot and repair RF, high-voltage, analog, and digital circuits using diagnostic tools such as digital multimeters and oscilloscopes
  • Confidently solder and replace on-board components, including through-hole and surface-mount devices, as part of routine and advanced repairs
  • Interface laboratory instrumentation with computers and software, ensuring proper communication, integration, and functionality
  • Collaborate with faculty and researchers to design and fabricate specialized equipment, including simple circuit designs, test fixtures, and prototypes
  • Manage the Electronics Shop workflow, including work orders, inventory control, equipment maintenance, and technical documentation
  • Provide electronics repair services and technical expertise to other departments as needed
  • Supervise and mentor student workers or interns, promoting safe, effective, and professional technical practices
  • Serve as a subject matter expert on electrical circuitry, instrumentation, and safety within the department
  • Maintain a safe, organized, and inclusive work environment while contributing positively to a collaborative team culture.

Learn more:
  • Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
  • Being a part of the University at Buffalo community.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Minimum Qualifications
  • Associate's in Electronics, Electrical Engineering Technology, or a related field, and 2 years of experience. A combination of degree, certification and experience will be considered in lieu of the degree requirements.
  • Demonstrated experience performing electronics repair at the component and circuit level, including troubleshooting analog and digital systems.
  • Strong soldering skills, including the replacement of both through-hole and surface-mount components.
  • Proficiency with standard electronic diagnostic equipment, including digital multimeters, signal generators, and oscilloscopes.
  • Working knowledge of RF and high-voltage circuitry, with the ability to diagnose and repair systems safely.
  • Ability to read and interpret schematics, wiring diagrams, and technical documentation.
  • Strong analytical and problem-solving skills, with the ability to work independently on complex technical issues.
  • Effective communication skills, including the ability to explain technical concepts to non-technical users.
  • Demonstrated commitment to electrical safety standards and best practices in a laboratory environment.
  • Applicants must be currently authorized to work in the United States on a full-time basis without visa sponsorship.

Preferred Qualifications
  • Bachelor's degree in Electronics, Electrical Engineering Technology, or a related field, or an equivalent combination of education and experience will be considered.
  • Experience interfacing electronic instrumentation with computers and software systems.
  • Experience supporting scientific or laboratory instrumentation in an academic or research setting.
  • Familiarity with basic PCB layout, circuit prototyping, or test circuit design.
  • Familiarity with data acquisition software such as LabVIEW.
  • Familiarity with UL and electrical safety standards.
  • Experience supervising or mentoring student employees or junior technicians.
  • Interest in learning new technologies and adapting to evolving research and instructional needs.

Our University Community
Prodig+
Executive Position
Physical Demands
Ability to transport laboratory equipment and move with the assistance of a dolly or cart.
Driving Requirements
Salary Range
$51,261 - $56,000
Additional Salary Information
Job Type
Full-Time
Campus
North Campus
Posting Alerts
Special Instructions Summary
All application materials should be submitted via UB Jobs. Application materials submitted directly to the posting contact will not be acknowledged and cannot be considered.
Additional Information
Is a background check required for this posting?
Yes
Background Check Notification
For non-internal applicants: a selected candidate will have to complete and pass a background check prior to appointment.
Contact Information
Contact's Name
Nicole Hayden
Contact's Pronouns
She/Her
Contact's Title
HR Officer for Staff Affairs
Contact's Email
nhayden@buffalo.edu
Contact's Phone
716-645-0729
Posting Dates
Posted
03/12/2026
Deadline for Internal Applicants
04/08/2026
Deadline for External Applicants
Open Until Filled
Date to be filled
References
Number of References Required
3
Reference Cutoff Date
Instructions to Applicant

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