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Support Associate Jobs in Albany, NY (NOW HIRING)

redShift

Project Support Associate

Albany, NY · On-site

$25 - $30/hr

Project Support Associate Location: Albany, NY Pay Rate: $25-$30 per hour Type: Full-Time | Onsite | Non-Exempt Position Overview Our professional, service-oriented client is seeking a detail-focused ...

redShift

Project Support Associate

Albany, NY

$25 - $30/hr

Project Support Associate Location: Albany, NY Pay Rate: $25-$30 per hour Type: Full-Time | Onsite | Non-Exempt Position Overview Our professional, service-oriented client is seeking a detail-focused ...

Wyrestorm

Technical Support Associate

Round Lake, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide telephone, E-mail and web support for customers and prioritize multiple issues effectively ... Associates in an IT or AV related field. * 2 years experience in a AV or IT installation. * AV ...

Albanymed

Facility Support Associate

Albany, NY · On-site

$46K - $65K/yr

I. QUALIFICATIONS Have a minimum of Associate's Degree in Secretarial Science or equivalent and at least two years of experience as executive secretary or a high school degree and/or Secretarial ...

Cetera Financial Group

Sales Support Associate

Albany, NY

$17 - $21.75/hr

  • Medical

  • Retirement

This role supports the Registered Financial Services Sales Representative's business with day-to-day administrative assistance while enhancing the service experience of clients*. *This role requires ...

Cetera Investors

Sales Support Associate

Albany, NY · On-site

$17 - $21.75/hr

  • Medical

  • Retirement

This role supports the Registered Financial Services Sales Representative's business with day-to-day administrative assistance while enhancing the service experience of clients*. *This role requires ...

Foresters Financial

Sales Support Associate

Albany, NY

$17 - $21.75/hr

  • Medical

  • Retirement

This role supports the Registered Financial Services Sales Representative's business with day-to-day administrative assistance while enhancing the service experience of clients*. *This role requires ...

Cetera Investors

Sales Support Associate

Albany, NY · On-site

$17 - $21.75/hr

  • Medical

  • Retirement

This role supports the Registered Financial Services Sales Representative's business with day-to-day administrative assistance while enhancing the service experience of clients*. *This role requires ...

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All JobsSupport Associate JobsSupport Associate Jobs in Albany, NY

Support Associate information

See Albany, NY salary details

$10

$19

$28

How much do support associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for support associate in Albany, NY is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.01 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Albany, NY?

The most popular types of Support jobs in Albany, NY are:

What cities near Albany, NY are hiring for Support Associate jobs?

Cities near Albany, NY with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Albany, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,409 per year, or $19.4 per hour.

Project Support Associate

redShift Recruiting

Albany, NY

$25 - $30/hr

Full-time

Re-posted 29 days ago

Job description

Project Support Associate

Location: Albany, NY
Pay Rate: $25-$30 per hour
Type: Full-Time | Onsite | Non-Exempt

Position Overview

Our professional, service-oriented client is seeking a detail-focused Project Support Associate to provide administrative, customer service, and project coordination support within a collaborative office environment. This role is ideal for someone who enjoys balancing client interaction with behind-the-scenes operational support and thrives in a structured, fast-paced setting.

The Project Support Associate plays a key role in supporting sales, operations, and project workflows while ensuring a positive experience for customers and internal teams.

Key Responsibilities

  • Respond to customer inquiries via phone and email in a professional and timely manner
  • Enter and track incoming product orders within internal systems
  • Review vendor order confirmations and investigate discrepancies
  • Assist with customer warranty requests and issue resolution
  • Support front office operations, including greeting visitors and maintaining common areas
  • Generate proposals and track customer orders from initiation through completion
  • Assist with scheduling activities and follow up with clients after project installation
  • Collect and organize information from prospective clients to support sales efforts
  • Provide support with Accounts Payable and Accounts Receivable tasks
  • Assist with general project coordination and administrative duties as needed

Qualifications

  • Associate degree in Business Administration or a related field preferred
  • Minimum of one year of relevant administrative, customer service, or project support experience
  • Strong organizational and time-management skills
  • Excellent written and verbal communication abilities
  • Customer-focused mindset with strong attention to detail
  • Ability to manage multiple tasks and shifting priorities
  • Proficiency with standard office software, including word processing, spreadsheets, email, and order entry systems

To see a full listing of all our open positions, please visit:
https://www.redshiftrecruiting.com/jobs-hiring-near-me

redShift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.