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Support Analyst Jobs in Mobile, AL (NOW HIRING)

Bollinger Shipyards

Provisioning Analyst

Moss Point, MS · On-site

$49K/yr

A Provisioning Analyst prepares and produces provisioning technical documentation and logistics support documentation in accordance with Company, military and commercial specifications and standards.

4pconsultinginc

Administrative Analyst 1

Mobile, AL · On-site

Mobile, AL Contract- 3 months Client- Job Summary The Administrative Analyst provides critical administrative and analytical support to large-scale utility and construction projects. This role is ...

Scalian

Business Analyst

Mobile, AL

Support end users (L2 level) on SAP platforms and resolve related tickets * Debug and troubleshoot using ABAP skills to identify and resolve issues efficiently * Capture and document detailed ...

Lantern

Strategy Analyst

Mobile, AL · On-site

Big problems require big ideas and a team that supports new ideas. * You care deeply for your ... Job Overview The Strategy Analyst / Associate is a high-visibility, hands-on, and dynamic role ...

ArcelorMittal

Accounting Analyst

Calvert, AL · On-site

$67K - $87K/yr

ArcelorMittal Calvert promotes an innovative, diverse team experience, while supporting our team ... Ability to research, compile, analyze and interpret data accurately and timely * Proficiency with ...

Danaher

Digital Analyst Internships

Mobile, AL · On-site

$97K - $115K/yr

About Digital Analyst Roles at Danaher Are you passionate about data, customer experience, and ... Supporting usability testing and interpreting user behavior data to recommend experience ...

Department of Justice

Investigative Analyst

Mobile, AL · On-site

$52K/yr

The selectee of this position serves as an Investigative Analyst. You will be responsible for ... to support your educational claims. Unless otherwise stated: (1) unofficial transcripts are ...

First Horizon

Senior Credit Analyst

Mobile, AL · On-site

Summary The Credit Analyst, Sr position provides high level analytical support in underwriting/analyzing commercial credit facilities and assisting Portfolio Managers and Relationship Managers in ...

First Horizon Bank

Senior Credit Analyst

Mobile, AL · On-site

Summary The Credit Analyst, Sr position provides high level analytical support in underwriting/analyzing commercial credit facilities and assisting Portfolio Managers and Relationship Managers in ...

Advent Services LLC

Data Analyst

Mobile, AL · On-site

A leader in supporting clients in technically demanding industries, Advent's capabilities and ... Data Analyst Location: U.S. Attorney's Office at 11 N. Water St., Suite 30100, Mobile, Alabama ...

New

Advent Services LLC

Data Analyst

Mobile, AL · On-site

A leader in supporting clients in technically demanding industries, Advent's capabilities and ... Data Analyst Location: U.S. Attorney's Office at 11 N. Water St., Suite 30100, Mobile, Alabama ...

New

First Horizon Bank

Senior Credit Analyst

Mobile, AL

Summary The Credit Analyst, Sr position provides high level analytical support in underwriting/analyzing commercial credit facilities and assisting Portfolio Managers and Relationship Managers in ...

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All JobsSupport Analyst JobsSupport Analyst Jobs in Mobile, AL

Support Analyst information

See Mobile, AL salary details

$14

$31

$55

How much do support analyst jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for support analyst in Mobile, AL is $31.13, according to ZipRecruiter salary data. Most workers in this role earn between $21.92 and $37.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Salaries often include benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA A+ or ITIL. The role can lead to advancement into specialized or managerial positions within IT departments.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.
More about Support Analyst jobs
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Mobile, AL as of August 2026, with employment types broken down into 1% As Needed, 58% Full Time, 37% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,760 per year, or $31.1 per hour.

Records Examiner / Analyst Supporting the FBI

Centre Law & Consulting

Mobile, AL • On-site

Other

Medical, Dental, Vision, Life

Posted 9 days ago

Job description

Eligible for 20% pay differential**
Be a part of the nationwide law enforcement initiative that removes the tools of crime from criminal organizations, depriving wrongdoers of proceeds from their crime and impacting the infrastructure of criminal enterprises.
FSA Federal (FSA) is focused on delivering unsurpassed services in support of law enforcement and homeland security. We currently have a vacancy for a Records Examiner/Analyst. In this role, you will be supporting the overall mission of the Federal Bureau of Investigation (FBI). If you are looking for a meaningful, mission driven career, Join FSA!
Responsibilities
  • Reviews and evaluates data and information from multiple sources.
  • Confirms completeness of received data/information and resolves inconsistencies.
  • Accurately enters required data into one or more databases, documents, or spreadsheets.
  • Creates case/project files.
  • Manages validation and verification of case files and case data system.
  • Keeps track of case file status in order to confirm compliance with established deadlines.
  • Manages requests for additional information as needed.
  • Selects relevant information from a variety of sources in order to prepare documents, reports, summaries, and replies to inquiries, ensuring accuracy and proper format of the information provided.
  • Manipulates, transfers, computes and prints information.
  • Prepares and modifies reports and correspondence using word processing software.
  • Provides accurate and timely status updates.
  • Performs other duties as assigned.
Requirements
  • Undergraduate degree, or High School Diploma/GED and two-years' experience
  • One-year experience in asset forfeiture or a field related to law enforcement (includes legal and military experience)
  • Ability to grasp and understand the organization and functions of the customer
  • Demonstratable project and workload management skills
  • Excellent communication skills; oral and written
  • Competence to review, interpret, evaluate, and extract data and information from complex legal and non-legal documents
  • Strong attention to detail; meticulous data entry skills
  • Intermediate skills with the Microsoft Office suite of applications (Excel, PowerPoint, Word) and other common software applications, advanced skills preferred
  • Proven commitment and expertise to provide excellent customer service; positive and flexible
  • Ability to work in a team environment and maintain a professional disposition

This position requires U.S. Citizenship and a 7 (or 10) year minimum background investigation.
** NOTE: The 20% pay differential is dependent upon the customer's order for services and requires an Active Top-Secret security clearance.
Agency Overview
The mission of the Federal Bureau of Investigation (FBI) is to protect the American people and uphold the Constitution of the United States. FBI investigates a broad range of criminal violations, integrating the use of asset forfeiture into its overall strategy to eliminate targeted criminal enterprises. The FBI has successfully used asset forfeiture in White Collar Crime, Organized Crime, Drug, Violent Crime and Terrorism investigations.
Benefits Overview
At FSA Federal, we recognize the diverse needs of our employees and strive to provide an excellent package to help meet those needs. Comprehensive benefits are offered with greater choice and flexibility to support your health, work-life balance, and professional growth. A package providing employee only coverage can be built around our basic plans at $0 employee cost for: Medical, Dental, Vision, Term Life Insurance, Accidental Death & Dismemberment Insurance, Short-Term Disability, and Employee Assistance Program. For more information, click here.

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