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Support Advisor Jobs in Ohio (NOW HIRING)

Tiffin University

Academic Advisor

Tiffin, OH · On-site

$37K - $45K/yr

The Academic Advisor supports students throughout the student lifecycle, from onboarding and transition to the University through persistence, degree progression, and graduation. The Academic Advisor ...

Cscc

Academic Advisor

Columbus, OH · On-site

$51K/yr

Coordinates student support and outreach with identified network of care, including Financial Aid Advisors, Student Services staff, and community partners, to assist students having academic ...

Cincinnati State

Academic Advisor

Cincinnati, OH · On-site

$25/hr

In addition, Academic Advisors assist with and support College recruitment, enrollment, and program events. Essential Duties: * Collaborates with administrators, faculty and staff to aid an ...

Xavier University

Academic Advisor

Cincinnati, OH · On-site

$40K - $49K/yr

The Academic Advisor assists students in understanding major and core requirements, planning ... This position provides targeted support and outreach to students on academic probation and those ...

Xavier University

Academic Advisor

Cincinnati, OH · On-site

$40K - $49K/yr

The Academic Advisor assists students in understanding major and core requirements, planning ... This position provides targeted support and outreach to students on academic probation and those ...

Northwestern Mutual

Financial Advisor

Columbus, OH · On-site

$137K - $250K/yr

Grow relationships with clients to support them through every stage of life Training, licensing ... A verage advisor annual earnings of $61K-$119K (based on 2018-2023 company average for ...

Northwestern Mutual

Financial Advisor

Toledo, OH · On-site

$61K - $250K/yr

Grow relationships with clients to support them through every stage of life Training, licensing ... A verage advisor annual earnings of $61K-$119K (based on 2018-2023 company average for ...

Northwestern Mutual

Financial Advisor

Canton, OH · On-site

$137K - $250K/yr

Grow relationships with clients to support them through every stage of life Training, licensing ... A verage advisor annual earnings of $61K-$119K (based on 2018-2023 company average for ...

Northwestern Mutual

Financial Advisor

Cincinnati, OH · On-site

$61K - $250K/yr

Grow relationships with clients to support them through every stage of life Training, licensing ... Average advisor annual earnings of $61K-$119K (based on 2018-2023 company average for ...

Northwestern Mutual

Financial Advisor

Findlay, OH

$137K - $250K/yr

Grow relationships with clients to support them through every stage of life Training, licensing ... A verage advisor annual earnings of $61K-$119K (based on 2018-2023 company average for ...

Northwestern Mutual

Financial Advisor

Cincinnati, OH

$137K - $250K/yr

Grow relationships with clients to support them through every stage of life Training, licensing ... A verage advisor annual earnings of $61K-$119K (based on 2018-2023 company average for ...

Northwestern Mutual

Financial Advisor

Dayton, OH

$137K - $250K/yr

Grow relationships with clients to support them through every stage of life Training, licensing ... A verage advisor annual earnings of $61K-$119K (based on 2018-2023 company average for ...

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All JobsSupport Advisor JobsSupport Advisor Jobs in Ohio

Support Advisor information

See Ohio salary details

$10.5K

$64.7K

$137.8K

How much do support advisor jobs pay per year?

As of Sep 12, 2026, the average yearly pay for support advisor in Ohio is $64,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $61,300.00 per year, depending on experience, location, and employer.

What is a support advisor?

Support Advisors are professionals who assist customers or clients by providing guidance, troubleshooting issues, and ensuring satisfaction with products or services. They act as a bridge between the company and its clients, often resolving problems via phone, email, chat, or in-person interactions. Their responsibilities may also include documenting customer interactions, escalating complex issues, and offering recommendations for service improvements. Support Advisors play a crucial role in maintaining positive relationships and upholding the reputation of a business.

What are the key skills and qualifications needed to thrive as a support advisor?

To thrive as a Support Advisor, you need strong problem-solving abilities, customer service experience, and a solid understanding of the product or service, often supported by a relevant diploma or degree. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help build rapport and resolve issues effectively. These skills ensure high-quality assistance, customer satisfaction, and efficient issue resolution in a fast-paced support environment.

What are some common challenges faced by support advisors, and how can I prepare to handle them effectively?

Support Advisors often encounter challenges such as managing high volumes of customer inquiries, handling difficult or upset clients, and staying updated on product or service changes. To prepare, it's important to develop strong communication and problem-solving skills, learn stress management techniques, and familiarize yourself with the company's knowledge base and escalation procedures. Building positive relationships with your team and seeking feedback can also help you continuously improve in the role.

What is the difference between Support Advisor vs Customer Support Specialist?

AspectSupport AdvisorCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentOffice or remote; client-facing and technical support rolesCall centers, retail, or online support; primarily customer interaction
Employer & Industry UsageIT, telecommunications, tech companiesRetail, e-commerce, service industries

Support Advisors and Customer Support Specialists both assist customers, but Support Advisors typically handle more technical issues and provide in-depth support, often requiring technical certifications. Customer Support Specialists focus on general customer inquiries and service. The roles overlap in customer interaction but differ in complexity and technical requirements.

What are popular job titles related to Support Advisor jobs in Ohio?

For Support Advisor jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Support Advisor jobs in Ohio look for?

The top searched job categories for Support Advisor jobs in Ohio are:

Support Advisor jobs near you
Infographic showing various Support Advisor job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $64,745 per year, or $31.1 per hour.

Academic Advisor

Tiffin, OH • On-site

Tiffin University
Colleges, Universities, and Professional Schools • 201 - 500 employees
Learn more about Tiffin Universityexternal

$37K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Key responsibilities

  • Build meaningful relationships with assigned students and provide ongoing support throughout their university experience.

  • Provide proactive and developmental academic advising to help students understand academic requirements, develop academic plans, and navigate their degree pathways.

  • Monitor student engagement, academic progress, and enrollment activity to identify students at risk and provide timely, individualized interventions.

Job description

Job Type
Full-time
Description
POSITION: Academic Advisor
SUPERVISOR: Dean of Retention and Persistence
DEPARTMENT: Student Success and Dragon Pathways
LOCATION: On-campus, located in Tiffin, OH
JOB TYPE: Full-time
GRANT-FUNDED: No
SOC Code: 21-1012
General Job Description for Academic Advisor:
The Academic Advisor serves as a student-centered advisor, advocate, and student success professional within the University's Dragon Pathways model. The Academic Advisor supports students throughout the student lifecycle, from onboarding and transition to the University through persistence, degree progression, and graduation.
The Academic Advisor develops meaningful, proactive relationships with assigned students and helps students understand and successfully navigate their individual Dragon Pathway. Through developmental advising, individualized academic planning, proactive outreach, early intervention, and coordinated support, the Academic Advisor helps students overcome barriers, remain engaged, make informed decisions, and progress toward timely degree completion.
The Academic Advisor utilizes student success data, including academic records, enrollment activity, attendance, early alerts, predictive analytics, and other indicators, to identify students who may need additional support. The Advisor coordinates with faculty, academic departments, and campus partners to connect students with appropriate resources and create a coordinated student experience focused on persistence, retention, and completion.
Major Duties and Responsibilities for Academic Advisor:
  • Serve as a primary student success partner within Dragon Pathways by building meaningful relationships with assigned students and providing consistent support throughout their University experience.
  • Provide proactive and developmental academic advising to new and continuing students, including first-year, transfer, international, and other student populations, with an emphasis on engagement, persistence, academic success, and timely degree completion.
  • Guide students through their individual Dragon Pathway by helping them understand academic requirements, expectations, milestones, resources, and opportunities from enrollment through graduation.
  • Develop individualized academic plans and degree pathways by assisting students with course selection, registration, major and program exploration or changes, academic standing, degree progression, and graduation planning.
  • Support the transition and onboarding of new students by providing proactive outreach, advising, registration assistance, resource connections, and follow-up beginning prior to enrollment and continuing through the first year.
  • Monitor student engagement, academic progress, and enrollment activity using academic records, registration information, credit completion, attendance, early-alert notifications, predictive analytics, and other student success indicators.
  • Identify students who may be at risk of stopping out or withdrawing and provide timely, individualized intervention based on academic performance, attendance, engagement, registration activity, financial or administrative barriers, academic standing, and other indicators.
  • Develop individualized student success strategies and connect students with appropriate academic, financial, career, personal, and campus resources. Maintain consistent follow-up to ensure students are connected to and utilizing available support.
  • Serve as a student advocate and navigator by helping students identify and resolve academic, enrollment, financial, and administrative barriers that may interfere with their ability to persist and progress toward graduation.
  • Collaborate across the University to support the student lifecycle, working closely with faculty, academic departments, Student Accounts, Financial Aid, Admissions, Career Services, academic support services, athletics, and other campus partners.
  • Coordinate and support student success initiatives and campaigns designed to improve onboarding, engagement, persistence, retention, and graduation outcomes.
  • Support registration and academic progression by assisting with course adds, drops, withdrawals, schedule adjustments, prerequisite issues, course cancellations, unsuccessful coursework, academic standing concerns, and other circumstances that may affect degree completion.
  • Use student success data to inform advising and intervention and document outreach, interventions, referrals, and student progress accurately within University systems.
  • Maintain consistent and proactive communication with students through appointments, email, phone, text messaging, and other appropriate communication methods to provide information, reminders, encouragement, resources, and follow-up.
  • Contribute to a coordinated Dragon Pathways experience by identifying gaps, barriers, and opportunities within the student lifecycle and collaborating with campus partners to improve processes and the overall student experience.
  • Support student belonging, engagement, and connection to the University by helping students identify opportunities for involvement, leadership, academic support, career development, and other experiences that contribute to persistence and success.
  • Contribute to the broader student success mission of the University through teaching DEC100 Engage as an adjunct faculty member, supporting the Murphy Academic Support Center as needed, participating in student success programming and professional development, and contributing to institutional retention and persistence initiatives.
  • Participate in continuous improvement efforts related to Dragon Pathways, advising practices, student communication, early intervention, onboarding, retention, and degree completion.
  • Other duties as assigned.

Requirements
Qualifications for the Academic Advisor:
Education:
• Bachelor's degree required.
• Master's degree preferred
Experience:
• Previous experience in Higher Education curriculum or academic advising
• Must demonstrate ability to work with faculty and/or students in group and one-on-one situations
• Demonstrated ability to handle multiple tasks and work in an environment with continuous interruptions.
• Strong problem-solving skills
• Maintain a current understanding of the requirements for FERPA, Financial Aid, and Disability Services in a university setting
• An understanding of and commitment to Tiffin University's Vision, Mission, and Values.
Why Join Tiffin University?
Tiffin University offers a collaborative, mission-driven environment where your financial expertise directly supports student success and institutional growth. We value innovation, transparency, and partnership and provide the opportunity to make a meaningful impact.
At Tiffin University, we believe in taking care of our employees. That's why all full-time employees enjoy a comprehensive benefits package designed to support their health, financial security, and work-life balance:
• Medical, dental, and vision insurance to keep you and your family healthy.
• Health Savings Account with annual employer incentive contribution & Flex Spending Account with options to save pre-tax dollars for medical, dental, and vision expenses.
• Employer-paid basic life insurance and long-term disability, plus voluntary plans for supplemental life insurance and short-term disability.
• A 403(b)-retirement plan with employer matching contributions to help you plan for the future.
• Generous paid annual and sick leave, plus paid holidays throughout the year.
• Educational tuition benefits for you and eligible family members.
• Access to a confidential Employee Assistance Program (EAP) for personal and professional support.
Tiffin University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. While we strive for a diverse mix of candidates, all employment decisions are made without regard to race, sex, or other protected characteristics.
Tiffin University is an Equal Opportunity Employer

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