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Support Account Manager Jobs in Chicago, IL (NOW HIRING)

Alarm Detection Systems

Account Manager

Chicago, IL

$48K/yr

In this role, you'll work directly with existing customers, support account growth and retention ... Manage and grow an assigned portfolio of customer accounts. * Build strong relationships with ...

Alarm Detection Systems

Account Manager

Naperville, IL · On-site

$48K/yr

In this role, you'll work directly with existing customers, support account growth and retention ... Manage and grow an assigned portfolio of customer accounts. * Build strong relationships with ...

Alarm Detection Systems

Account Manager

Chicago, IL · On-site

$48K/yr

In this role, you'll work directly with existing customers, support account growth and retention ... Manage and grow an assigned portfolio of customer accounts. * Build strong relationships with ...

Halock Security Labs

Account Manager

Schaumburg, IL · On-site

$90 - $150/hr

Maintain accurate activity, opportunity, and forecast information in HubSpot CRM * Support account planning, forecasting, and pipeline reporting with reliable data and clear communication * Travel to ...

Envoy Global, Inc.

Account Manager

Chicago, IL · On-site +1

$60K - $75K/yr

The Account Manager supports a defined group of clients by carrying out day-to-day responsibilities, coordinating with cross-functional teams, and following the Strategic Account Manager's direction ...

Jack Morton Worldwide

Account Manager

Addison, IL · On-site

As an Account Manager, you will manage and grow assigned client portfolios within the experiential ... You'll support Account Directors on strategic initiatives while leading the execution of project ...

Spertus Institute

Account Manager

Chicago, IL · On-site

$58K - $65K/yr

Build relationships that support client satisfaction, retention, and rebooking. Sales & Business ... Follow established account-management processes and timelines. * Perform other duties and ...

BlueTuskr

Senior Account Manager

Chicago, IL

Support Strategists through escalations and difficult client conversations * Build and drive ... Identify and drive improvements to Account Management processes, templates, and standards (QBR ...

BlueTuskr

Senior Account Manager

Chicago, IL · Remote

Support Strategists through escalations and difficult client conversations * Build and drive ... Identify and drive improvements to Account Management processes, templates, and standards (QBR ...

Impact Kids

Account Manager

Chicago, IL · Remote

$25 - $50/hr

We are looking for a motivated and experienced Account Manager to oversee and support a large regional account with multiple locations. This person must be highly organized, people-oriented, and ...

Impact Kids

Account Manager

Arlington Heights, IL · Remote

$25 - $50/hr

We are looking for a motivated and experienced Account Manager to oversee and support a large regional account with multiple locations. This person must be highly organized, people-oriented, and ...

Impact Kids

Account Manager

Park Ridge, IL · Remote

$25 - $50/hr

We are looking for a motivated and experienced Account Manager to oversee and support a large regional account with multiple locations. This person must be highly organized, people-oriented, and ...

VML

Account Manager

Chicago, IL · On-site

The Account Manager plays a critical role in supporting the District Account Team and the day-to-day activities required to effectively and efficiently execute yearly marketing plans. What you'll do:

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Showing results 21-40

All JobsSupport Account JobsSupport Account Manager JobsSupport Account Manager Jobs in Chicago, IL

Support Account Manager information

See Chicago, IL salary details

$33.5K

$56.8K

$93.2K

How much do support account manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for support account manager in Chicago, IL is $56,811.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,800.00 and $66,400.00 per year, depending on experience, location, and employer.

What is a support account manager?

Support Account Managers are professionals who act as the primary point of contact between a company and its clients, ensuring that clients receive high-quality technical support and service. They are responsible for managing client relationships, addressing technical issues, and coordinating with internal teams to resolve problems efficiently. Support Account Managers help clients maximize the value of the company's products or services by providing guidance, proactive support, and personalized solutions tailored to each client's needs.

What skills and qualifications are needed to be a support account manager?

To thrive as a Support Account Manager, you need a strong background in customer service, technical troubleshooting, and account management, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems like Salesforce, ticketing platforms, and industry-specific software as well as ITIL certifications are typically valuable. Exceptional communication, relationship-building, and problem-solving skills help you effectively address client needs and foster trust. These skills are crucial for ensuring customer satisfaction, retaining key accounts, and driving long-term business success.

How does a support account manager collaborate with technical and non-technical teams to resolve customer issues?

Support Account Managers act as a bridge between customers and internal teams, working closely with technical engineers to address complex issues while also communicating updates and solutions to clients in a clear, business-focused manner. They often facilitate meetings, coordinate escalations, and ensure all stakeholders are aligned on priorities and progress. This role requires strong cross-functional collaboration skills, as you'll need to translate technical details for non-technical audiences and advocate for customer needs internally. Successful Support Account Managers are proactive communicators who excel at managing expectations and fostering positive relationships across departments.

What is the difference between Support Account Manager vs Customer Success Manager?

AspectSupport Account ManagerCustomer Success Manager
Primary FocusHandling support issues, technical troubleshooting, maintaining client satisfaction through supportProactively ensuring client success, onboarding, renewals, and long-term relationship growth
Required SkillsTechnical knowledge, problem-solving, communication skillsRelationship management, strategic planning, communication skills
Work EnvironmentSupport teams, technical departments, often reactiveCustomer success teams, account management, proactive engagement
Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and subscription-based industries

While both roles focus on client satisfaction, Support Account Managers primarily address technical support and issue resolution, whereas Customer Success Managers focus on proactive relationship building and ensuring clients achieve their goals with the product or service.

What are popular job titles related to Support Account Manager jobs in Chicago, IL?

For Support Account Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Support Account Manager jobs in Chicago, IL look for?

The top searched job categories for Support Account Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Support Account Manager jobs?

Cities near Chicago, IL with the most Support Account Manager job openings:

Support Account Manager jobs near you
Infographic showing various Support Account Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,811 per year, or $27.3 per hour.

Account Manager

Alarm Detection Systems, Inc.

Naperville, IL • On-site

$48K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Alarm Detection Systems rating

9.1

Company rating: 9.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

3rd of 118 rated security

Job description

#SR25
Protect What Matters. Build Your Career.
For more than 55 years, Alarm Detection Systems (ADS) has helped businesses and homeowners protect what matters most through industry-leading security, fire alarm, video surveillance, and access control solutions.
We're looking for an Account Manager who enjoys building relationships, helping customers, and creating opportunities for growth. In this role, you'll work directly with existing customers, support account growth and retention, and develop the skills needed to advance into an Outside Sales Representative position.
Why Join ADS?
At ADS, our culture is built on five core values:
  • Customer First - We put our customers at the center of everything we do.
  • Do Whatever You Say and Whatever It Takes - We honor our commitments and follow through.
  • Embrace Change and Pursue Growth - We continuously learn, improve, and adapt.
  • Be a Team Player - We work together to achieve shared success.
  • Care About People - We value relationships and genuinely care about our customers, coworkers, and communities.

We believe our people are our greatest asset. That's why we invest in training, professional development, and career advancement opportunities while fostering a supportive and collaborative work environment. Apply today and become part of a team that's been protecting what matters most for more than 55 years.
How You'll Make an Impact
  • Manage and grow an assigned portfolio of customer accounts.
  • Build strong relationships with customers and key decision-makers.
  • Identify opportunities for upgrades, expanded services, referrals, and account growth.
  • Support and collaborate with Outside Sales Representatives to develop and advance sales opportunities.
  • Conduct proactive outreach through phone, virtual, and in-person interactions.
  • Address customer concerns and recommend solutions that strengthen customer satisfaction and retention.
  • Maintain accurate customer records and activity within our CRM system.
  • Partner with Sales, Operations, Installation, and Customer Service teams to deliver an exceptional customer experience.
  • Travel within your assigned territory to meet with customers and prospects.
  • Develop the skills, product knowledge, and sales expertise needed to advance into an Outside Sales Representative role.

What Makes You a Great Fit
  • Strong communication and relationship-building skills.
  • A customer-focused mindset and passion for helping others.
  • Self-motivated, organized, and goal-oriented.
  • Ability to manage multiple priorities and follow through on commitments.
  • Strong problem-solving and critical-thinking abilities.
  • Professional and confident when interacting with customers.

Background & Experience
  • Account management, sales, customer service, or business development experience.
  • Bachelor's degree in Business, Marketing, Sales, or a related field.
  • Experience in the security, alarm, technology, or related industries.
  • Bilingual skills are a plus.

Benefits & Perks
  • Paid Time Off (PTO)
  • Paid Holidays
  • Flexible Work-from-Home Opportunities
  • Company-Provided Laptop and Cell Phone
  • 401(k) with Employer Match
  • Tuition Reimbursement
  • Professional Development and Training Opportunities
  • Paid Parental Leave
  • Mileage Reimbursement
  • Employee, Friends, and Family Discounts
  • Company-Sponsored Events and Team Activities
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Employer-Paid Short-Term Disability
  • Employee Assistance Program (EAP)

Ready to Grow With Us?
If you're looking for an opportunity to build relationships, develop your sales career, and join a company that values its people, we'd love to hear from you.
Compensation
Base Salary: $48,000 annually
Compensation is designed to reward strong performance, customer retention, account growth, and overall contribution to team success. In addition to base pay, this position is eligible for:
  • Quarterly performance bonuses
  • District performance kicker

On-Target Earnings (OTE): $54,800
Alarm Detection Systems is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
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