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Supervisor Member Services Jobs (NOW HIRING)

VillaSport

Member Services Supervisor

Beaverton, OR · On-site

Member Services Supervisor Beaverton, OR 97005 Overview Position Type Full Time Travel Percentage None Category Hospitality - Hotel Description Villa Sport offers exciting and fulfilling career ...

SYUFY GROUP

Member Services Supervisor

Beaverton, OR · On-site

This position leads the team of Member Service Associates and manages the operations of the Member Services department, ensuring that all Villa Sport members receive five-star service when entering ...

Active Wellness

Member Services Supervisor

Napa, CA

$20 - $26/hr

Role and Responsibilities The Member Services Supervisor is a cross-functional role that creates efficiencies in Service Desk and Member Services operations. This person is responsible for ...

Active Wellness

Member Services Supervisor

Napa, CA · On-site

$20 - $26/hr

Role and Responsibilities The Member Services Supervisor is a cross-functional role that creates efficiencies in Service Desk and Member Services operations. This person is responsible for ...

Alliant Credit Union

Supervisor Member Care

Chicago, IL · On-site

$57K - $89K/yr

Customer Service/Support * Full-Time * Requisition #: SUPER001945 Description Lead and coach ... Identify and solve complex member issues, coach and train employees in the areas of member service ...

Lantern

Member Services Supervisor

Dallas, TX · On-site

Member Services Supervisor About Us Lantern supports members through the healthcare journey by connecting them to high-quality care and helping simplify complex decisions and experiences. Role ...

Lantern

Member Services Supervisor

Dallas, TX

Member Services Supervisor About Us Lantern supports members through the healthcare journey by connecting them to high-quality care and helping simplify complex decisions and experiences. Role ...

Lantern

Member Services Supervisor

Dallas, TX · On-site

Member Services Supervisor About Us Lantern supports members through the healthcare journey by connecting them to high-quality care and helping simplify complex decisions and experiences. Role ...

Crunch , Inc.

Member Services Supervisor

Santa Rosa, CA · On-site

$18 - $22/hr

Crunch Member Services Supervisor The Crunch Member Services Supervisor (MSS) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk ...

Crunch Fitness

Member Services Supervisor

Hilliard, OH · On-site

$12/hr

We are growing fast and looking for an amazing Member Services Supervisor to join our team with game changing career opportunities! Crunch Fitness is the fastest growing fitness company in the ...

Crunch Fitness

Member Services Supervisor

Livonia, MI · On-site

$13.73/hr

We are growing fast and looking for an amazing Member Services Supervisor to join our team with game changing career opportunities! Crunch Fitness is the fastest growing fitness company in the ...

Crunch Fitness

Member Services Supervisor

Columbus, OH · On-site

$13.73/hr

We are growing fast and looking for an amazing Member Services Supervisor to join our team with game changing career opportunities! Crunch Fitness is the fastest growing fitness company in the ...

Crunch Fitness

Member Services Supervisor

Hilliard, OH · On-site

$12/hr

We are growing fast and looking for an amazing Member Services Supervisor to join our team with game changing career opportunities! Crunch Fitness is the fastest growing fitness company in the ...

Lantern

Member Services Supervisor

Dallas, TX · On-site

Member Services Supervisor About Us Lantern supports members through the healthcare journey by connecting them to high-quality care and helping simplify complex decisions and experiences. Role ...

Crunch Fitness

Member Services Supervisor

Ypsilanti, MI · On-site

$13.73/hr

We are growing fast and looking for an amazing Member Services Supervisor to join our team with game changing career opportunities! Crunch Fitness is the fastest growing fitness company in the ...

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Supervisor Member Services information

See salary details

$27.5K

$69.2K

$115.5K

How much do supervisor member services jobs pay per year?

As of Sep 13, 2026, the average yearly pay for supervisor member services in the United States is $69,153.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is a supervisor member services?

A Supervisor Member Services is responsible for overseeing a team that provides support and assistance to members of an organization, such as a health plan, gym, or association. They ensure that member inquiries, issues, and requests are handled efficiently and professionally. Additionally, they train and mentor staff, monitor service quality, and help implement policies and procedures to improve member satisfaction. This role often requires strong leadership, communication, and problem-solving skills.

What does a supervisor member services do?

A Supervisor of Member Services plays a crucial role in both guiding their team and ensuring members receive high-quality support. They regularly monitor call center or service desk metrics, provide coaching and feedback to staff, and handle escalated member concerns. The supervisor also collaborates with other departments to resolve complex issues and implements process improvements based on member feedback. Maintaining a supportive environment and fostering open communication are key to achieving both team and member satisfaction.

What are the key skills and qualifications needed to thrive as a supervisor member services?

To thrive as a Supervisor Member Services, you need strong leadership abilities, customer service expertise, and a background in business administration or a related field. Familiarity with CRM software, call center systems, and sometimes certifications in customer service management are commonly required. Exceptional communication, conflict resolution, and team motivation skills help you effectively guide staff and resolve member issues. These skills are essential for ensuring high-quality service delivery, maintaining member satisfaction, and achieving operational goals.

What are popular job titles related to Supervisor Member Services jobs?

For Supervisor Member Services jobs, the most frequently searched job titles are:

Supervisor Member Services jobs near you

Contact Center Supervisor (Member Service Specialists)

Cincinnati, OH • On-site

General Electric Credit Union
Finance and Insurance • 201 - 500 employees
Learn more about General Electric Credit Unionexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

General Electric Credit Union rating

8.6

Company rating: 8.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Contact Center Supervisor (Member Service Specialists)
Primary Duties and Responsibilities:
General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.
Overview:
The Contact Center Supervisor provides day-to-day leadership, coaching, and support to Contact Center team members while ensuring exceptional member service. This role oversees daily operations, manages team performance and scheduling, and resolves escalated member concerns. The Supervisor coaches team members on the GECU Consultative Approach, identifies trends and opportunities for improvement, and provides direction to help achieve departmental goals and deliver outstanding member experiences.
Essential Responsibilities:
  • Provide leadership and guidance to a team of Specialists, ensuring high-quality service delivery and advanced problem resolution
  • Serve as the primary escalation point for complex, sensitive, and high-impact member concerns, providing expert guidance and resolution support
  • Monitor member interaction volume, ensuring proper allocation of team resources and work with other Contact Center leaders to ensure proper queue coverage and service level expectations
  • Lead coaching and development efforts through regular observation, feedback, and performance discussions that reinforce GECU's Consultative Approach and service standards
  • Ensure adherence to compliance, quality control, audit requirements, and operational controls while maintaining a strong risk-conscious culture
  • Utilize reporting and analytics to monitor team effectiveness, establish goals, measure performance, and drive continuous improvement
  • Provide immediate supervision of direct reports, including performance management, workload prioritization, scheduling oversight, and career development planning
  • Foster a culture of accountability, collaboration, and professionalism that supports team member engagement and business objectives
  • Coach a team of Specialists to identify member needs and create meaningful conversations that uncover referral opportunities while maintaining an exceptional member experience
  • Monitor and coach referral quality, not just quantity, ensuring referrals are complete, accurate, aligned to member needs, and result in productive handoffs to the sales team
  • Monitor on trends for members reaching out to the Contact Center, report on outstanding concerns and collaborate as needed with specialized groups to resolve concerns
  • Collaborate with department partners opportunities for development of team members
  • Ensure all team members follow the GECU's service standards, policies and best practices for delivering optimal member service with all member interactions and internal department communication
  • Communicate organization's goals to team members so there is an understanding of expectations and how their role plays a part in attaining them
  • Work with Manager to elevate team members, give feedback as needed in staffing decisions and other projects to drive talent metrics for the team
  • Communication organizational goals, strategic priorities, and department expectations, ensuring team members understand how their contributions support GECU's success
  • Maintain advanced knowledge of GECU products, services, policies, and procedures, serving as a subject matter expert and resource for the team

Education and Experience:
  • High school diploma or GED required; college degree in business, accounting or related study preferred
  • Minimum five years of experience handling member inquiries in a call center environment
  • Minimum four years of banking or credit union experience preferably with lending experience
  • Proven experience in fostering relationships with customers
  • Prior experience in mentoring, coaching or leading teams preferred

Knowledge, Skills, and Abilities:
  • Thorough knowledge of GECU products and services with ability to learn and train others on new roll-outs and enhancements
  • Demonstrated team leadership and effective communication skills
  • Always exhibits a positive attitude and professional demeanor
  • Advanced ability to resolve complex member concerns and escalated issues
  • High level of emotional intelligence and vast interpersonal skills
  • Proficient in Microsoft Office Suite or similar software
  • Ability to maintain confidential or sensitive information

At GECU, we want to support your wellbeing by offering a wide range of benefits:
  • Health, Dental and Vision insurance
  • Life and Disability insurance options
  • Paid Time Off starts accruing once hired and take your birthday off -paid
  • 401k Retirement plan with up to a 10% match of your base gross compensation
  • Tuition reimbursement opportunities & professional development
  • Volunteer opportunities -and earn additional PTO hours!
  • On-site clinics for Vaccines and Mammograms

And many more!
Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!
General Electric Credit Union is an Equal Opportunity Employer

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