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Supervisor Member Services Jobs (NOW HIRING)

YMCA

Member Services Associate

Wallingford, CT · On-site

Assume other responsibilities as deemed appropriate by the supervisor. Member Services Community Partner Associate * Welcome members as they arrive. * Build authentic relationships with members at ...

Traditions Club Bryan LP

OUTSIDE SERVICES STAFF

Bryan, TX · On-site

$7.25/hr

Member Services Supervisor: Member Services Leader Summary: The Member Services Staff (MSS) are an integral part of the nature of Traditions Club. As the first line of representation for Traditions ...

Crunch Fitness

Member Services Supervisor

Campus, IL · On-site

$12/hr

Member Services Supervisor Summary Title: Member Services Supervisor ID: MSM 20422 Job Source: Crunch Fitness Location: Campus Job Category: Member Services Supervisor More about this job ...

Crunch Fitness

Member Services Supervisor

Campus, IL

$13.73/hr

Member Services Supervisor Summary Title: Member Services Supervisor ID: MSS 20422 Job Source: Crunch Fitness Location: Campus Job Category: Member Services Supervisor More about this job ...

Crunch Fitness

Member Services Supervisor

Livonia, MI · On-site

$13.73/hr

Member Services Supervisor Summary Title: Member Services Supervisor ID: MSM 20446 Job Source: Crunch Fitness Location: Livonia Job Category: Member Services Supervisor More about this job ...

Active Wellness

Member Services Supervisor

Napa, CA · On-site

$20 - $26/hr

Member Services Supervisor Active Wellness Center at Napa - Napa, CA 94558 Overview Salary Range $20.00 - $26.00 Hourly Position Type Full Time Description Location: Active Wellness Center at Napa ...

VillaSport

Member Services Supervisor

Beaverton, OR · On-site

Member Services Supervisor Beaverton, OR 97005 Overview Position Type Full Time Travel Percentage None Category Hospitality - Hotel Description Villa Sport offers exciting and fulfilling career ...

SYUFY GROUP

Member Services Supervisor

Beaverton, OR · On-site

This position leads the team of Member Service Associates and manages the operations of the Member Services department, ensuring that all Villa Sport members receive five-star service when entering ...

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Supervisor Member Services information

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$27.5K

$69.2K

$115.5K

How much do supervisor member services jobs pay per year?

As of Sep 13, 2026, the average yearly pay for supervisor member services in the United States is $69,153.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is a supervisor member services?

A Supervisor Member Services is responsible for overseeing a team that provides support and assistance to members of an organization, such as a health plan, gym, or association. They ensure that member inquiries, issues, and requests are handled efficiently and professionally. Additionally, they train and mentor staff, monitor service quality, and help implement policies and procedures to improve member satisfaction. This role often requires strong leadership, communication, and problem-solving skills.

What does a supervisor member services do?

A Supervisor of Member Services plays a crucial role in both guiding their team and ensuring members receive high-quality support. They regularly monitor call center or service desk metrics, provide coaching and feedback to staff, and handle escalated member concerns. The supervisor also collaborates with other departments to resolve complex issues and implements process improvements based on member feedback. Maintaining a supportive environment and fostering open communication are key to achieving both team and member satisfaction.

What are the key skills and qualifications needed to thrive as a supervisor member services?

To thrive as a Supervisor Member Services, you need strong leadership abilities, customer service expertise, and a background in business administration or a related field. Familiarity with CRM software, call center systems, and sometimes certifications in customer service management are commonly required. Exceptional communication, conflict resolution, and team motivation skills help you effectively guide staff and resolve member issues. These skills are essential for ensuring high-quality service delivery, maintaining member satisfaction, and achieving operational goals.

What are popular job titles related to Supervisor Member Services jobs?

For Supervisor Member Services jobs, the most frequently searched job titles are:

Supervisor Member Services jobs near you

Supervisor, Member Services

Las Vegas, NV • On-site

LIBERTY DENTAL
1 - 10 employees
Learn more about LIBERTY DENTALexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Lead a High-Performing Call Center Team and Make a Meaningful Impact on Member Experience
At Liberty Dental Plan, we are committed to delivering exceptional service to our members. We are seeking an experienced and motivated Supervisor, Member Services to lead daily call center operations, inspire a customer-focused team, and drive performance excellence. If you thrive in a fast-paced environment, enjoy coaching and developing employees, and are passionate about creating outstanding member experiences, we encourage you to apply.
About the Role
The Supervisor, Member Services is responsible for overseeing all call center activities and ensuring operational goals, service standards, and performance objectives are consistently met or exceeded. This role provides leadership, coaching, performance management, and operational oversight while fostering a positive and productive team environment.
What You'll Do
  • Supervise daily call center operations and ensure service level goals and performance guarantees are achieved.
  • Monitor call volumes and collaborate with analysts to adjust staffing levels based on business needs.
  • Coach, mentor, and motivate team members to deliver exceptional customer service and professional interactions.
  • Foster a positive team culture through employee engagement initiatives, recognition programs, and morale-building activities.
  • Conduct performance evaluations and provide ongoing coaching and development.
  • Address employee performance concerns through progressive coaching and corrective action when appropriate.
  • Manage agent performance and implement improvements to increase efficiency and service quality.
  • Handle escalated member inquiries and ensure timely resolution and documentation.
  • Partner with internal departments to resolve complex member issues and improve service outcomes.
  • Monitor live and recorded calls to evaluate quality, accuracy, and adherence to standards.
  • Review and analyze call center metrics, trends, and reports to identify opportunities for improvement.
  • Communicate project updates and operational performance to leadership.
  • Develop and maintain departmental policies, procedures, and best practices.
  • Identify training needs and coordinate development opportunities for staff.
  • Support recruiting and staffing efforts in partnership with Human Resources and staffing agencies.
  • Assist with call center operations and Help Desk activities as needed.
  • Participate in continuous improvement initiatives that enhance service, efficiency, and compliance.
  • Ensure adherence to regulatory requirements, privacy standards, and company policies.
What You'll Bring
Required Qualifications
  • High school diploma or GED.
  • Minimum of 2 years of call center supervisory experience.
  • Minimum of 4 years of customer service experience.
  • Minimum of 2 years of dental industry experience.
  • Strong leadership, coaching, and team development skills.
  • Ability to make sound business decisions and solve problems effectively.
  • Experience managing performance metrics and operational objectives.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines.
  • Ability to work independently while collaborating across departments.
Preferred Qualifications
  • Advanced Microsoft Excel skills, including data analysis and reporting.
  • Experience creating or maintaining Microsoft Access databases.
  • Knowledge of call center operations, metrics, and telecommunications technology.
  • Project management experience.
  • Ability to analyze operational data and develop actionable recommendations.
Why Join Liberty Dental Plan?
  • Lead a team that directly impacts member satisfaction and service excellence.
  • Play a key role in developing employees and shaping a positive workplace culture.
  • Partner with cross-functional teams to improve processes and drive operational success.
  • Contribute to continuous improvement initiatives that make a meaningful difference for members and the organization.
  • Take ownership of a highly visible leadership role with opportunities to influence performance and results.
Work Environment
This position is primarily performed in an office environment and involves extensive computer use, sitting, typing, and close visual work.
Ready to Make an Impact?
If you're an experienced call center leader with a passion for customer service, employee development, and operational excellence, we'd love to hear from you. Apply today and help Liberty Dental Plan deliver exceptional service to the members and communities we serve.
Location
Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.
What Liberty Offers
Happy, healthy employees enhance our ability to assist our members and contribute more actively to their communities. That's why Liberty offers competitive and attractive benefit packages for our employees. We strive to care for employees in ways that promote wellness and productivity.
Our first-class benefits package supports employees and their dependents with:
  • Competitive pay structure and savings options to help you reach your financial goals.
  • Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
  • Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
  • 100% employer-paid dental coverage for employees and eligible dependents.
  • Vision insurance with low-cost premiums for employee-only coverage and dependents.
  • Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
  • Flexible Spending Accounts for healthcare and dependent care expenses.
  • Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
  • Long-term disability coverage.
  • Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
  • Employee Assistance Program (EAP) to support mental health and well-being.
  • Generous vacation and sick leave policies, with the ability to roll over unused time.
  • 10 paid company holidays.
  • Tuition reimbursement for eligible educational expenses.
  • Remote or hybrid work options available for various positions.

Compensation
In the spirit of pay transparency, the base salary range for this position is $56,000 - $63,000 annually, not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.
Please note that the range listed represents the full base salary range for this role. Typically, offers are not made at the top of the range to allow for future salary growth.
Liberty Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. Liberty will leverage diverse perspectives in building high performance teams and organizational culture.
Liberty Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.
We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.
Sponsorship and Relocation Specifications
Liberty Dental Plan is an Equal Opportunity Employer / VETS / Disabled.
No relocation assistance or sponsorship available at this time.

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