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Supervisor Customer Jobs in Nebraska (NOW HIRING)

KOHLS

Full-Time Customer Service Supervisor

Lincoln, NE · On-site

$20.75/hr

About the Role In this role, you will be the expert in point of sale and customer services ... Experience supervising teams or associates to include the responsibility for coaching to achieve ...

First Student, Inc.

Field Supervisor

Beatrice, NE · On-site

$24/hr

Now Hiring Field Supervisor At First Student, our Field Supervisors are a constant reflection of our company's commitment to safety and customer service. The Field Supervisor is responsible for ...

Gibson Dunn

$130K - $160K/yr

This position is responsible for upholding the standards of quality, consistency, accuracy, thoroughness, and customer service as defined and implemented by the Department. The Supervisor will work ...

Asset Living

Maintenance Supervisor

Omaha, NE

MAINTENANCE SUPERVISOR The Maintenance Supervisor is responsible for all maintenance operations of ... Customer & Resident Relations * Manage excellent customer service and monitor service request ...

Asset Living

Maintenance Supervisor

Gretna, NE

MAINTENANCE SUPERVISOR The Maintenance Supervisor is responsible for all maintenance operations of ... Customer & Resident Relations * Manage excellent customer service and monitor service request ...

Asset Living

Maintenance Supervisor

Omaha, NE

MAINTENANCE SUPERVISOR The Maintenance Supervisor is responsible for all maintenance operations of ... Customer & Resident Relations * Manage excellent customer service and monitor service request ...

Asset Living

Maintenance Supervisor

Omaha, NE

MAINTENANCE SUPERVISOR The Maintenance Supervisor is responsible for all maintenance operations of ... Customer & Resident Relations * Manage excellent customer service and monitor service request ...

Asset Living

Maintenance Supervisor

La Vista, NE · On-site

MAINTENANCE SUPERVISOR The Maintenance Supervisor is responsible for all maintenance operations of ... Customer & Resident Relations * Manage excellent customer service and monitor service request ...

Asset Living

Maintenance Supervisor

Omaha, NE

MAINTENANCE SUPERVISOR The Maintenance Supervisor is responsible for all maintenance operations of ... Customer & Resident Relations * Manage excellent customer service and monitor service request ...

Asset Living

Maintenance Supervisor

Omaha, NE

MAINTENANCE SUPERVISOR The Maintenance Supervisor is responsible for all maintenance operations of ... Customer & Resident Relations * Manage excellent customer service and monitor service request ...

Asset Living

Maintenance Supervisor

Omaha, NE · On-site

MAINTENANCE SUPERVISOR The Maintenance Supervisor is responsible for all maintenance operations of ... Customer & Resident Relations * Manage excellent customer service and monitor service request ...

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All JobsSupervisor Customer JobsSupervisor Customer Jobs in Nebraska

Supervisor Customer information

What is a supervisor customer?

A Supervisor Customer, often called a Customer Service Supervisor, oversees a team of customer service representatives to ensure customers receive prompt, effective, and courteous support. They handle escalated issues, train new staff, set performance goals, and monitor team metrics. Their responsibilities also include scheduling, coaching team members, and implementing service policies to improve customer satisfaction. This role is crucial in maintaining high standards of service and addressing customer concerns efficiently.

What is the difference between Supervisor Customer vs Customer Service Manager?

AspectSupervisor CustomerCustomer Service Manager
CredentialsHigh school diploma or equivalent; some roles may require experience in customer serviceBachelor's degree often preferred; management experience beneficial
Work EnvironmentSupervises customer service teams, often in retail, call centers, or service centersOversees multiple customer service teams or departments, strategic planning
Employer & Industry UsageCommon in retail, hospitality, telecom, and service industriesFound in larger organizations, corporate settings, and multi-location businesses
Search & Comparison IntentFocuses on team supervision and daily operationsFocuses on overall customer service strategy and performance

The main difference between Supervisor Customer and Customer Service Manager lies in scope and responsibilities. Supervisors typically oversee daily team operations, while Customer Service Managers handle broader strategic planning and department management. Both roles require customer service experience, but the managerial level and scope differ.

What are some common challenges faced by a supervisor customer and how can they be effectively managed?

Supervisors in customer service often face challenges such as managing high call volumes, handling escalated customer issues, and ensuring team members meet performance targets. Effective management involves setting clear expectations, providing regular coaching and feedback, and fostering a supportive team environment. Developing strong conflict resolution and communication skills is crucial, as supervisors frequently act as a bridge between frontline staff and upper management. Utilizing performance metrics and customer feedback can also help identify areas for improvement and maintain high service standards.

What are the key skills and qualifications needed to thrive as a supervisor customer, and why are they important?

To thrive as a Supervisor Customer, you need strong leadership skills, customer service expertise, and typically a background in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance reporting tools is important. Excellent communication, conflict resolution, and motivational abilities help you effectively manage teams and resolve customer issues. These skills ensure smooth operations, high customer satisfaction, and a productive, engaged team environment.

What are popular job titles related to Supervisor Customer jobs in Nebraska?

For Supervisor Customer jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Supervisor Customer jobs in Nebraska look for?

The top searched job categories for Supervisor Customer jobs in Nebraska are:

What cities in Nebraska are hiring for Supervisor Customer jobs?

Cities in Nebraska with the most Supervisor Customer job openings:

Supervisor Customer jobs near you
Infographic showing various Supervisor Customer job openings in Nebraska as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Full-Time Customer Service Supervisor

KOHLS

Lincoln, NE • On-site

$20.75/hr

Other

Posted 11 days ago

Kohl's rating

5.8

Company rating: 5.8 out of 10

Based on 1,464 frontline employees who took The Breakroom Quiz

13th of 21 rated department stores

Job description

About the Role

In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.

What You’ll Do

  • Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service

  • Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals

  • Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines

  • Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards

  • Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices

  • Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

All Supervisor roles at Kohl’s are responsible for:

  • Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture

  • Exercising good judgment; taking appropriate partners as needed

  • Modeling, guiding and providing direction to associates

  • Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues

  • Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing

  • Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention

  • Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty

  • Use key performance indicators (KPIs) to make informed business decisions that drive overall store results

  • Accomplishing multiple tasks within established timeframes

  • Training, monitoring and reinforcing company policies, procedures, standards and guidelines

  • Maintaining adherence to company safety policies for the safety of all associates and customers

  • Key holder responsibilities include opening and closing store processes, and providing direction to associates

  • Other responsibilities as assigned

What Skills You Have

Required

  • Must be at least 18 years of age or older

  • Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals

  • Strong verbal/written communication and interpersonal skills

  • Flexible availability, including days, nights, weekends, and holidays

Preferred

  • 2 years experience in retail or similar industry


Pay Starts At: $20.75

What Kohl's employees say

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