Supervised Visitation Monitor Jobs in Virginia (NOW HIRING)

Position Overview
All YWCA Central Virginia staff members are expected to function as self-directed members of a team, model professional standards and YWCA's mission, and help sustain an environment that eliminates racism, promotes diversity and inclusion, and encourages women's and girl's investment in themselves and in the YWCA movement.
Under direct leadership of the Supervised Visitation and Advocacy Manager, the Supervised Visitation Monitor facilitates visits for families referred by the courts, social services, or other agencies. Supervised Visitation Monitors oversee the interactions between parents and children in a safe, controlled environment while ensuring compliance with court orders or visitation agreements.
Key Responsibilities
o Open visitation rooms and ensure a clean and tidy environment.
o Sanitize all surfaces and toys within the visitation center before each visit.
o Maintain visitor logbook and ensure all visitors sign in and out.
o Provide guidance on procedures and expectations during visits.
o Observe interactions between the non-custodial parent and the child ensuring compliance with established guidelines.
o Ensure physical and emotional safety of all visitation parties.
o Facilitate positive interactions and deescalate tense situations when needed.
o Intervene in a compassionate manner indicative of the mission of YWCA Central Virginia in the case of inappropriate behavior such as verbal abuse, conflict, etc.
o Document visitation interaction objectively to include noting behaviors, conversations, and any concerns.
o Submit visitation documentation to the Supervised Visitation and Advocacy Manager and ensure proper notification of witnessed concerns.
o Process payments for visits and provide clients with receipts of payments.
o Provide clients with resources for parenting support, conflict resolution, or other related needs identified from visitations.
o Ensure visitation center is clean and tidy, to include surfaces and toys, before properly securing the center upon exit.
Other Duties

• Uphold the organizational mission throughout all actions and communications within the work environment and when representing YWCA Central Virginia in public, with other employees, program participants, stakeholders, community partners, donors, etc.
• Collaborate with and participate in cross-training opportunities across YWCA Central Virginia programs to develop an inclusive understanding of services, foster teamwork, and enhance service delivery through cross-functional knowledge and support.
• Attend staff meetings including program meetings, departmental meetings, and all-staff meetings.
• Maintain knowledge of YWCA USA network and all YWCA Central Virginia programs, services, and initiatives.
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• Participate in and positively represent YWCA Central Virginia during work related activities held outside of regular work hours.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
• Duties, responsibilities, and activities may change at any time with or without notice.
• Job Qualifications

o An understanding of and belief in the mission of YWCA Central Virginia to empower women, eliminate racism, and promote peace, justice, freedom, and dignity for all
o High school diploma
o Ability to maintain confidential information
o Excellent written and verbal communication skills
o Exceptional interpersonal and customer service skills
o Ability to prioritize, multi-task and follow through with minimal direction
o Attention to detail and strong organizational skills
o Impeccable professionalism that will be displayed when working with other YWCA Central Virginia staff members and volunteers, clients, community partners, stakeholders, and the public
o Personal qualities associated with patience, empathy, and flexibility, with an orientation toward developing the potential of clients
o Excellent judgment and creative problem-solving skills, including negotiation and conflict resolution
o Ability to function well in high-paced and at times emotional and/or stressful environment
o Ability to work with compassion and patience
o Ability to work with community members who have endured traumatic situations, and in an environment that may present vicarious trauma
o Ability to adapt to constantly changing priorities
o Valid driver's license and/or access to reliable transportation
Preferred Qualifications
o Associate or bachelor's degree in psychology, counseling, social work, or human services field
o Previous work or volunteer experience involving family services, counseling, or mediation
o Knowledge of child development, family dynamics, and trauma-informed practices
o Two or more years of experience working directly with children
o Experience working with diverse, multicultural population
o Proficiency with Microsoft Office Suite including Word, Excel, and PowerPoint and comfortable or willing to learn best practices for Microsoft Outlook 365, Microsoft OneDrive, Microsoft SharePoint, and Microsoft Teams
o Energetic, flexible, collaborative, and proactive
o Experience using office equipment including Windows-based computers, printers, scanners, and fax machines
o Bilingual skills desired (Spanish)
Physical Requirements
o Ability to lift and move up to 50 pounds
o Mobile abilities including, but not limited to, walking, bending, squatting, crouching, twisting, kneeling, reaching, climbing stairs, etc.
Environmental Conditions
o The incumbent will work in YWCA facilities with the likelihood of interruptions from clients, staff, or external partners, often addressing urgent and sensitive issues. The ability to stay focused and manage multiple tasks simultaneously in a dynamic and potentially high-stress setting is required.
Mental Demands
o This position requires work which may cause significant stress. The incumbent must also deal with a wide variety of people on various issues including, but not limited to, those facing domestic violence, sexual assault, human trafficking, poverty, homelessness, and racism due to the mission and programs of YWCA.
Position Type and Expected Hours
o This is an hourly, part-time position with no eligibility for benefits
o Shifts typically include evening, overnight, weekend, and holiday hours
o Eligible for holiday pay, time and a half, for hours worked on YWCA Central Virginia recognized holidays
o This position is fully supported by grant funding and continuation funding is not guaranteed, although it is anticipated
Background Check Statement
YWCA Central Virginia is committed to ensuring a safe and secure environment for all employees, volunteers, and participants. As a condition of employment, a successful background check is required and will be conducted post-offer in compliance with applicable laws and regulations. Certain criminal offenses will invalidate any offer of employment.
Drug Free Workplace Statement
As a condition of employment, all staff are required to abide by the Drug Free Workplace Policy of YWCA Central Virginia and will be provided with a copy of said policy. Additionally, YWCA Central Virginia is required to provide notice to the Department of Justice, Office of Justice Programs of any employee convicted of a violation of a criminal drug statute occurring in the workplace.
EEOC Statement
YWCA Central Virginia is an Equal Opportunity Employer. YWCA Central Virginia does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.