Reston, VA · On-site
$17.50 - $22.75/hr
RGS is seeking a driven and curious Summer Support Engineering Intern to join the team responsible ... RAG) to surface relevant knowledge from internal support documentation, runbooks, and historical ...
Reston, VA · On-site
$17.50 - $22.75/hr
RGS is seeking a driven and curious Summer Support Engineering Intern to join the team responsible ... RAG) to surface relevant knowledge from internal support documentation, runbooks, and historical ...
Chantilly, VA · On-site
$65 - $89/hr
Knowledge of retrieval augmented generation (RAG) and modern AI-driven analytics is a plus * Full ... party, summer party, happy hours) Interested in learning more about Freedom and our culture?
Chantilly, VA · On-site
$65 - $89/hr
Knowledge of retrieval augmented generation (RAG) and modern AI-driven analytics is a plus * Full ... party, summer party, happy hours) Interested in learning more about Freedom and our culture?
| Aspect | Summer Rag | Summer Camp Counselor |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some positions may require certifications in safety or first aid | High school diploma; certifications in CPR and first aid often preferred |
| Work Environment | Event setups, outdoor and indoor venues, temporary roles | Summer camps, outdoor settings, working with children |
| Employer & Industry Usage | Event planning companies, outdoor event organizers | Summer camps, recreational organizations |
| Common Search & Comparison Intent | Understanding roles in event setup vs camp activities | Comparing roles involving youth supervision and outdoor activities |
While both roles involve outdoor work and seasonal employment, Summer Rag typically focuses on event setup and logistics, whereas Summer Camp Counselor involves supervising children and organizing camp activities. The credentials and work environments overlap somewhat, but their primary responsibilities and settings differ significantly.
$17.50 - $22.75/hr
Internship
Posted 21 days ago
Job Title: Support Engineering Intern
Location: Remote (US Based)
Objective of the Role:
RGS is seeking a driven and curious Summer Support Engineering Intern to join the team responsible for supporting our flagship cloud native products — Rancher, RKE2, and Harvester. This is a hands-on, technical internship at the intersection of enterprise support engineering, DevSecOps, and cutting-edge AI innovation.
As a Support Engineering Intern at RGS, you will carry a dual mission of contributing to real-world support cases and build a proof of concept initiative to bring AI capabilities into our support workflow, a project with measurable impact on support team efficiency and time to resolution.
Key Responsibilities:
Shadow and collaborate on real support cases involving Rancher, RKE2, Harvester, and upstream Kubernetes
Reproduce and troubleshoot customer issues in lab environments using containerized and virtualized infrastructure
Contribute to internal knowledge base articles and runbooks
Participate in daily standups, triage meetings, and retrospectives with the support team
Design and build a proof-of-concept AI system using LLM APIs and retrieval-augmented generation (RAG) to surface relevant knowledge from internal support documentation, runbooks, and historical case data.
Extend the PoC toward agentic AI experiments — evaluating autonomous, multi-step workflows for support ticket triage, case routing, and escalation recommendations
Measure impact via defined metrics and present PoC findings and a go-forward recommendation to engineering leadership at end of internship
Required Qualifications:
Currently pursuing a B.S. or M.S. in Computer Science, Computer Engineering, or a closely related field
Academic focus, concentration, or significant coursework in Artificial Intelligence, Machine Learning, or NLP
Demonstrated understanding of cloud native concepts: containers, Kubernetes, microservices architectures, and basic virtualization
Strong troubleshooting instincts — you enjoy debugging ambiguous problems and reasoning from first principles
Scripting or programming experience (Python, Go, Bash)
Comfortable working in Linux environments and using CLI tools daily
Strong written and verbal communication skills