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Summer Application Support Lead Jobs in Indiana (NOW HIRING)

PB consulting

IN · On-site

Position Overview We are seeking an experienced IBM Maximo Application Suite (MAS) Developer ... Support integrations and interfaces with internal and external systems. * Lead or participate in ...

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Summer Application Support Lead information

What is a Summer Application Support Lead?

Summer Application Support Leads are professionals who oversee and coordinate the support of software applications during the summer period, often in educational institutions or organizations with seasonal programs. Their responsibilities include managing a team of support staff, troubleshooting technical issues, ensuring smooth application performance, and serving as the main point of contact for users encountering problems. They also communicate with developers and IT teams to escalate and resolve complex issues. This role is crucial for maintaining efficient operations during peak summer usage.

How does a Summer Application Support Lead typically collaborate with other teams during peak periods?

A Summer Application Support Lead works closely with development, QA, and operations teams to ensure smooth functioning of critical applications, especially during high-traffic summer months. They often serve as the main point of contact for escalated issues, coordinating quick resolutions and keeping communication clear between technical and non-technical stakeholders. This collaborative approach helps minimize downtime and ensures a positive user experience, while also providing opportunities for process improvement and professional networking within the organization.

What are the key skills and qualifications needed to thrive as a Summer Application Support Lead, and why are they important?

To thrive as a Summer Application Support Lead, you need strong problem-solving abilities, a solid understanding of software applications, and experience in technical support or IT, often backed by a relevant degree or coursework. Familiarity with ticketing systems like Jira, remote troubleshooting tools, and knowledge of databases or scripting languages is typically required. Exceptional communication, leadership, and organizational skills help you manage user issues and coordinate with both customers and technical teams. These skills ensure effective resolution of application problems, smooth team operations, and high customer satisfaction during critical seasonal periods.

What career paths are in Summer Application Support Lead?

A Summer Application Support Lead can advance into roles such as Application Support Manager, IT Project Manager, or Systems Analyst, leveraging skills in troubleshooting, customer service, and technical knowledge. They may also pursue certifications like ITIL or CompTIA to enhance career growth in IT support and management fields.

What is the career progression after summer application support lead?

After serving as a Summer Application Support Lead, professionals can progress to roles such as Application Support Manager, Systems Analyst, or IT Operations Manager, often requiring additional experience, certifications, or technical skills. Advancement typically involves increased responsibility, team leadership, and expertise in specific platforms or tools.

What qualifications are needed for Summer Application Support Lead?

A Summer Application Support Lead typically requires a bachelor's degree in computer science, information technology, or a related field. Relevant skills include experience with application troubleshooting, customer support, and familiarity with support tools or ticketing systems. Strong communication skills and the ability to work in a team environment are also important.

What cities in Indiana are hiring for Summer Application Support Lead jobs?

Cities in Indiana with the most Summer Application Support Lead job openings:

Summer Application Support Lead jobs near you

IBM Maximo Application Suite (MAS) Developer

PB consulting

Indianapolis, IN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Position Overview

We are seeking an experienced IBM Maximo Application Suite (MAS) Developer responsible for MAS application development, support, configuration, deployment, and troubleshooting. The ideal candidate will have hands-on experience with IBM MAS modules, container platforms, application support, system monitoring, and service delivery processes.

Required Skills & Experience
  • Hands-on experience with IBM Maximo Application Suite (MAS) development and support.
  • Experience supporting and troubleshooting MAS applications and platform issues.
  • Strong knowledge of MAS modules including: Manage, Health, Monitor, Predict, Mobile
  • Experience configuring, deploying, and maintaining MAS applications on container platforms such as Red Hat OpenShift.
  • Experience with application design, technical documentation, and interface coordination.
  • Ability to work with cross-functional teams on integrations and interfaces.
  • Knowledge of service management processes and service delivery practices.
  • Strong troubleshooting skills related to application, installation, and database issues.
Roles & Responsibilities
  • Provide 24x7 support for IBM MAS platform operations, application issues, and enhancements.
  • Configure, deploy, and maintain MAS core applications and suite modules.
  • Monitor system health, performance, availability, and reliability of MAS environments.
  • Troubleshoot installation issues, application defects, and database-related problems.
  • Develop and enhance MAS applications based on business requirements.
  • Collaborate with business teams to understand requirements and deliver solutions.
  • Support integrations and interfaces with internal and external systems.
  • Lead or participate in status meetings to communicate project updates, risks, and issues.
  • Maintain technical documentation and support continuous improvement initiatives.
  • Manage service tickets and communicate delivery status with clients and stakeholders.
Preferred Qualifications
  • Experience working with enterprise asset management (EAM) solutions.
  • Experience with Agile development and project delivery methodologies.
  • Strong communication, problem-solving, and stakeholder management skills.

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