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Summer Application Support Lead Jobs in Indiana (NOW HIRING)

ConfigUSA

Ivalua Support Lead

Columbus, IN · On-site

Ivalua Support Lead Associate will be involved logs, categorizes, prioritizes, tracks incidents ... Ivalua Experience Required: 10 & Above Job Requirements Experience: 4-6 years in application ...

TecTammina

Onsite Support Lead

Columbus, IN · On-site

Company Description Tech Tammina LLC Technical/Functional Skills * multi-tier web application systems administration background * Oracle/Java/Tomcat and apache/Linux/SSL/VPN/Storage/ssh and python ...

Henkel

Lead Application Engineer

Elkhart, IN · On-site

They are seeking a Lead Application Engineer to identify and align engineering efforts to solve customer needs, provide product recommendations, support the innovation process, and consult on ...

Deaconess

Ambulatory Application Analyst I

Evansville, IN · On-site

$24.11 - $33.75/hr

Opportunities to lead optimization efforts and contribute to strategic technology initiatives * Professional growth through hands-on application support, project participation, and technical ...

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All JobsSummer Application Support Lead JobsSummer Application Support Lead Jobs in Indiana

Summer Application Support Lead information

How does a Summer Application Support Lead typically collaborate with other teams during peak periods?

A Summer Application Support Lead works closely with development, QA, and operations teams to ensure smooth functioning of critical applications, especially during high-traffic summer months. They often serve as the main point of contact for escalated issues, coordinating quick resolutions and keeping communication clear between technical and non-technical stakeholders. This collaborative approach helps minimize downtime and ensures a positive user experience, while also providing opportunities for process improvement and professional networking within the organization.

What is a Summer Application Support Lead?

Summer Application Support Leads are professionals who oversee and coordinate the support of software applications during the summer period, often in educational institutions or organizations with seasonal programs. Their responsibilities include managing a team of support staff, troubleshooting technical issues, ensuring smooth application performance, and serving as the main point of contact for users encountering problems. They also communicate with developers and IT teams to escalate and resolve complex issues. This role is crucial for maintaining efficient operations during peak summer usage.

What are the key skills and qualifications needed to thrive as a Summer Application Support Lead, and why are they important?

To thrive as a Summer Application Support Lead, you need strong problem-solving abilities, a solid understanding of software applications, and experience in technical support or IT, often backed by a relevant degree or coursework. Familiarity with ticketing systems like Jira, remote troubleshooting tools, and knowledge of databases or scripting languages is typically required. Exceptional communication, leadership, and organizational skills help you manage user issues and coordinate with both customers and technical teams. These skills ensure effective resolution of application problems, smooth team operations, and high customer satisfaction during critical seasonal periods.
What cities in Indiana are hiring for Summer Application Support Lead jobs? Cities in Indiana with the most Summer Application Support Lead job openings:
Summer Application Support Lead jobs near you

Ivalua Support Lead

ConfigUSA

Columbus, IN • On-site

Contractor

Re-posted 19 days ago

Job description

Location:   Columbus, Indiana 47201

Duration: 6 months

Name of the position: Ivalua Support Lead

Associate will be involved logs, categorizes, prioritizes, tracks incidents reported by users or alert raised by monitoring tools

Skills: Digital : Ivalua

Experience Required: 10 & Above

Job Requirements

Experience:

 4–6 years in application support or procurement systems.

Prior experience with Ivalua platforms.

Certification:

Must be Ivalua L1 , L2 & L3 Certified

Technical Skills:

Proficiency in SQL for data queries and troubleshooting.

Basic understanding of APIs and integration protocols.

Familiarity with ticketing tools (ServiceNow, JIRA).

Functional Skills:

Strong analytical and problem-solving abilities.

Ability to interpret business requirements and translate them into system configurations.

Soft Skills:

Excellent communication and stakeholder management.

Ability to work under pressure and meet SLAs.

Area of Responsibilities/Tasks

Key Responsibilities

Application Support: Provide Level 1 and Level 2 support for Ivalua procurement platform, including troubleshooting, incident resolution, and root cause analysis.

User Assistance: Respond to user queries, resolve functional and technical issues, and ensure timely closure of tickets.

Configuration Management: Maintain and update system configurations as per business requirements.

Monitoring & Maintenance: Monitor system performance, integrations, and scheduled jobs to ensure smooth operations.

Documentation: Create and maintain support documentation, FAQs, and knowledge base articles.

Collaboration: Work closely with internal teams (Procurement, IT, Finance) and external vendors for issue resolution and enhancements.

Compliance: Ensure adherence to company policies, security standards, and audit requirements.

Additional tasks

Support the Team Leader by providing the requested data / information regarding the internal and external reporting

Domain specific requirements

Functional knowledge of SRM, Supply Chain, Procurement

Objective requirements related to the job Bachelor degree / Masters in Computer Science, Software Engineering Must able to speak Fluent English Must be Ivalua Certified (REQUIRED)** Aleast 4 to 5 years of prior relevant Added advantage of Support experience of working on SCM cloud Product Excellent verbal and written communication skills and expresses opinion Ability to listen attentively and communicate effectively with colleagues in different teams is essential Good knowledge of MS Office tools (Word, Excel and PowerPoint)