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Success Jobs in Calgary, AB (NOW HIRING)

Clio

Voice of Customer Manager

Calgary, AB · On-site

We are currently seeking a Voice of Customer Manager to join our Customer Success team in Toronto , Vancouver , or Calgary on a 12-18 month fixed term contract. What your team does: As the Voice of ...

YO AI Labs

English Voice Coach - Remote

Calgary, AB · Remote

$50 - $60/hr

English Voice Coach Job Type: Contract Location: Remote Job Summary We are seeking native English speakers from Ireland, Australia, and the United Kingdom to support an AI training project focused on ...

Mount Royal University

Tutor, Iniskim Centre

Calgary, AB · On-site

CA$23.64 - CA$29.89/hr

Tutors work directly with the Iniskim Centre Student Success Coordinator to confirm a work schedule that is posted online and within the centre. As part of a team, tutors work collaboratively with ...

Morgan Stanley

Client Service Associate

Calgary, AB · On-site

Client Success Management: The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for ...

Morgan Stanley

Client Service Associate

Calgary, AB · On-site

Client Success Management: The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for ...

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Showing results 21-40

All JobsSuccess JobsSuccess Jobs in Calgary, AB

Success information

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals responsible for building strong relationships with clients and ensuring they achieve their desired outcomes using a company's products or services. They act as the main point of contact after a sale, guiding customers through onboarding, training, and ongoing support. Success Managers focus on customer satisfaction, retention, and helping clients maximize value, which in turn supports business growth. Their role often involves proactive communication, problem-solving, and collaborating with other internal teams to address customer needs.

What are some common challenges faced by customer success managers and how can they be addressed?

Customer Success Managers often face the challenge of balancing the needs of their clients with the goals of their company. Managing multiple accounts, each with unique requirements, can be demanding, especially when trying to ensure high customer satisfaction and retention rates. Effective time management, proactive communication, and leveraging customer data analytics are key strategies to overcome these challenges. Additionally, collaborating closely with sales, support, and product teams helps ensure client feedback is heard and acted upon, leading to better outcomes for all parties involved.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship management skills, a deep understanding of your company's products or services, and typically a bachelor's degree in business or a related field. Experience with CRM platforms like Salesforce, customer engagement tools, and data analysis systems is highly valued. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and resolving client issues effectively. These skills ensure customers achieve their goals, which drives satisfaction, retention, and overall business growth.

What is the difference between Success vs Project Coordinator?

AspectSuccessProject Coordinator
Required CredentialsTypically a bachelor's degree in business, management, or related fieldUsually a bachelor's degree in business, management, or related area
Work EnvironmentCorporate, organizational, or project-based settingsProject teams across various industries, often in office settings
Employer & Industry UsageUsed in corporate and organizational contexts to denote achievement or a role focused on outcomesCommonly employed in project management to coordinate tasks and timelines

While both Success and Project Coordinator roles often require similar educational backgrounds and work in organizational environments, Success typically refers to achieving goals or outcomes, whereas a Project Coordinator focuses on managing project tasks and timelines. Understanding these differences helps clarify job expectations and career paths.

What are the most commonly searched types of Success jobs in Calgary, AB?

The most popular types of Success jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Success jobs?

Cities near Calgary, AB with the most Success job openings:

Success jobs near you
Infographic showing various Success job openings in Calgary, AB as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution.

Senior Manager, Customer Success Applications

Clio

Calgary, AB • On-site, Remote

CA$155K - CA$232K/yr

Full-time

Medical, Dental, Vision

Re-posted 11 days ago

Key responsibilities

  • Lead and develop the CS Platforms team.

  • Own and manage the post-sale platform stack, including Salesforce Service Cloud, CS objects, Customer Success platform, Professional Services tooling, and support and conversational AI.

  • Design and build CS-domain AI agents and automations using Claude and related tooling, with peer review through GitHub pull requests.

Job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently looking for a Senior Manager, Customer Success Applications to join our GTM Applications team in Vancouver, Calgary or Toronto. We're also open to remote candidates across Canada.

What your team does:

The CS Platforms team builds and runs the technology behind Clio's post-sale customer experience. We own the platforms that power Customer Success, Support, and Professional Services, and we build the AI agents and automations that run on top of them. We work as an engineering team: changes ship through GitHub pull requests, we test and evaluate our work, and we use AI as a core part of how we build.

Who you are:

You are a hands-on technical leader who has run a platform or systems team and wants to build in an AI-first environment. You are as comfortable talking through a customer health workflow with a CS leader as you are reviewing a pull request with an engineer. You have a point of view on where AI agents help and where they do not, and you can build them, not just buy them.

What you'll work on:

  • Lead and develop the CS Platforms team.

  • Own the post-sale platform stack: Salesforce Service Cloud and CS objects, the Customer Success platform, Professional Services tooling, and support and conversational AI.

  • Design and build CS-domain AI agents and automations in-house using Claude and related tooling, shipped through GitHub pull requests with peer review.

  • Own build-versus-buy and manage the CS support-AI vendors, including selection, configuration, and ongoing operation.

  • Build on Clio's Enterprise AI platform and within its governance.

  • Partner with Data Engineering and Data Insights on the data that feeds the CS stack.

  • Set the roadmap with stakeholders across Customer Success, Support, Professional Services, and the wider Revenue Operations org.

What you may have:

  • 5+ years building on Salesforce, with depth in Service Cloud and post-sale objects.

  • 3+ years leading a technical team.

  • Experience with Git and GitHub and a pull-request-based workflow.

  • Fluency with AI development tools (Claude or equivalent) and AI-assisted or agent-based workflows.

  • Experience managing SaaS or AI vendors and running build-versus-buy decisions.

  • Bonus: Salesforce certifications, CS platform or Professional Services automation experience, and iPaaS (Workato) or data warehouse (Databricks) experience.

This role is a backfill for an existing position.

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.

  • Flexible time off policy, with an encouraged 20 days off per year.

  • $2000 annual counseling benefit

  • RRSP matching and RESP contribution

  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is $155,100 to $232,700 CAD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated todiversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture atclio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

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