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Success Jobs in Washington (NOW HIRING)

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team. Job Summary The Customer Success ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Illumio

Customer Success Advisor

Washington, DC · On-site

Remote USA Our Team's Vision Our Customer Success team plays a crucial role in Illumio's success, from seamless deployments to fostering trusted partnerships with our clients. Joining our team means ...

New

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

About the Client Success Manager position We're looking for a driven and passionate Client Success Manager (CSM) who loves building relationships and helping clients win. In this role, you'll be the ...

Jobtailor

Customer Success Manager

Washington, DC · On-site

$70 - $110/hr

Lead customer success activities such as onboarding and training. * Identify opportunities for clients to get more value from our products. * Build and maintain regular communication with key ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are services companies and ...

acams

Customer Success Specialist

Washington, DC · Hybrid

We're specifically looking for a customer success specialist who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner ...

Granicus, LLC

Customer Success Consultant

Washington, DC

$60K - $73K/yr

Granicus is seeking a Customer Success Consultant - Strategic Accounts (CSC) - to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our ...

Citian

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...

acams

Customer Success Specialist

Washington, DC · Hybrid

We're specifically looking for a customer success specialist who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

OneArc

Customer Success Engineer

Mclean, VA

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption, retention, and measurable outcomes * Monitor and analyze customer usage data to identify adoption ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...

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Showing results 21-40

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Success information

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How much do success jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for success in Washington is $25.63, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $28.70 per hour, depending on experience, location, and employer.

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals responsible for building strong relationships with clients and ensuring they achieve their desired outcomes using a company's products or services. They act as the main point of contact after a sale, guiding customers through onboarding, training, and ongoing support. Success Managers focus on customer satisfaction, retention, and helping clients maximize value, which in turn supports business growth. Their role often involves proactive communication, problem-solving, and collaborating with other internal teams to address customer needs.

What are some common challenges faced by customer success managers and how can they be addressed?

Customer Success Managers often face the challenge of balancing the needs of their clients with the goals of their company. Managing multiple accounts, each with unique requirements, can be demanding, especially when trying to ensure high customer satisfaction and retention rates. Effective time management, proactive communication, and leveraging customer data analytics are key strategies to overcome these challenges. Additionally, collaborating closely with sales, support, and product teams helps ensure client feedback is heard and acted upon, leading to better outcomes for all parties involved.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship management skills, a deep understanding of your company's products or services, and typically a bachelor's degree in business or a related field. Experience with CRM platforms like Salesforce, customer engagement tools, and data analysis systems is highly valued. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and resolving client issues effectively. These skills ensure customers achieve their goals, which drives satisfaction, retention, and overall business growth.

What is the difference between Success vs Project Coordinator?

AspectSuccessProject Coordinator
Required CredentialsTypically a bachelor's degree in business, management, or related fieldUsually a bachelor's degree in business, management, or related area
Work EnvironmentCorporate, organizational, or project-based settingsProject teams across various industries, often in office settings
Employer & Industry UsageUsed in corporate and organizational contexts to denote achievement or a role focused on outcomesCommonly employed in project management to coordinate tasks and timelines

While both Success and Project Coordinator roles often require similar educational backgrounds and work in organizational environments, Success typically refers to achieving goals or outcomes, whereas a Project Coordinator focuses on managing project tasks and timelines. Understanding these differences helps clarify job expectations and career paths.

What are the most commonly searched types of Success jobs in Washington?

The most popular types of Success jobs in Washington are:

What cities in Washington are hiring for Success jobs?

Cities in Washington with the most Success job openings:

Success jobs near you
Infographic showing various Success job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 14% Part Time, 2% Temporary, and 8% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $53,301 per year, or $25.6 per hour.

Customer Success Manager

Education Week

Bethesda, MD • Hybrid

$56K - $63K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 10 days ago

Job description

Customer Success Manager
Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team.
Job Summary
The Customer Success Manager sits at the intersection of customer success, support, and lifecycle marketing, ensuring institutional subscribers successfully onboard, actively engage, and realize ongoing value from their subscriptions. This role serves as the primary point of contact for group accounts—including schools, districts, universities, and organizations—guiding them from onboarding through renewal.
Working cross-functionally with sales, marketing, editorial, analytics, and product teams, you will drive retention, engagement, and growth by combining relationship management with data-driven marketing strategies. Success in this role requires balancing hands-on customer support with proactive efforts to increase adoption, satisfaction, and long-term value.
This full-time hybrid position is based in Education Week's Bethesda, MD., office in the Washington D.C. metro area. Candidates must be able to work in the Bethesda, MD. office or willing to relocate. The starting annual salary range for this position is $56,500 - $63,000, plus bonus.
Responsibilities
  • Serve as the primary point of contact for institutional customers, including schools, districts, universities, and organizations
  • Ensure that customers find ongoing value in our content by:
    • Leading onboardings for new group accounts, including account setup, administrator training, and usage guidance
    • Monitoring account health, identifying at-risk customers, and implementing engagement and retention strategies
    • Managing and resolving customer inquiries and issues in a timely manner
    • Creating and maintaining customer resources such as FAQs, guides, and best practices to improve experience and scalability
    • Designing and executing lifecycle marketing campaigns showcasing content tailored to the audience, including onboarding, engagement, and renewal email communications
  • Track and analyze engagement metrics (e.g., usage, logins, email performance) and recommend improvements
  • Support customer retention efforts and help improve renewal rates
  • Identify upsell and cross-sell opportunities, such as additional seats or expanded offerings
  • Manage cancellation requests by understanding customer needs and identifying opportunities to retain accounts
  • Advocate for customer needs internally and share insights across teams
  • Maintain accurate records of customer interactions and account activity in Salesforce
  • Contribute to forecasting, planning, and process improvements for customer success efforts
  • Participate in meetings and cross-functional initiatives to support organizational priorities
  • Perform additional duties as needed to support team and organizational goals

Qualifications
  • Bachelor’s degree and 2–3 years of experience in customer success, lifecycle marketing, or subscription growth (or equivalent experience).
  • Experience working with institutional or B2B/B2B2C customers.
  • Strong communication skills, with the ability to create content and present to internal and external audiences.
  • Analytical mindset with experience using CRM, marketing, and analytics tools to drive decisions.
  • Ability to balance reactive support with proactive engagement strategies.
  • Strong organizational skills and ability to manage multiple priorities.
  • Proficiency in Microsoft Office and willingness to learn new technologies.
  • Commitment to diversity, equity, and inclusion and alignment with Education Week’s mission.
Preferred Qualifications
  • Familiarity with nonprofit journalism, education audiences, or mission-driven organizations.
  • Experience with subscription platforms or access systems.
  • Experience with webinars, training, or customer education.
About Education Week
Education Week (www.edweek.org), America’s most trusted source of K-12 education news, analysis, and opinion, is a digital-first news operation that is dedicated to raising the level of awareness and understanding among professionals and the public of important issues in American education. A leading authority in an ever-evolving space, we bring over four decades of experience to our journalism and research without bias or agenda.
Editorial Projects in Education (EPE), is a non-profit media organization that serves the nation’s leading K-12 policymakers, educators, researchers, marketers and other influencers with informed, independent, and highly respected journalism and research, with the goal of improving U.S. K-12 education, At Education Week, we believe that an equitable – and excellent –education for all students is possible, and we empower the field to make it a reality.
Benefits
Education Week is a vibrant workplace that is conveniently located in the heart of downtown Bethesda, MD right outside of Washington, DC. We offer a competitive salary and benefits package including health and dental insurance, a 401(k), PTO, and tuition assistance. We value innovation, leadership, diversity, and forward-thinking, and provide a friendly, intellectual, challenging work environment where employees can thrive and grow professionally. As such, Education Week is an equal opportunity employer.
Our Mission amp; Culture
We are principled. We are welcoming. We are passionate. We are expert.
We value our staff and applicants and invite you to apply today at https://edweek.org/careers.
Things To Know
  • This job is covered under the terms of a collective bargaining agreement with the Washington-Baltimore News Guild, CWA Local 32035.
  • We utilize E-Verify as part of our hiring process.
  • Education Week is unable to sponsor applicants for work visas at this time.
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