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Success Jobs in Washington (NOW HIRING)

George Mason University

Success Coach

Fairfax, VA · On-site

$50/hr

Student success coaching increases the retention rate and academic success of incoming students by helping students set and achieve academic, career, and personal goals and connecting students to ...

George Mason University

Success Coach

Fairfax, VA · On-site

$50K/yr

Student success coaching increases the retention rate and academic success of incoming students by helping students set and achieve academic, career, and personal goals and connecting students to ...

Jobgether

Customer Success

Washington, DC · Remote

Customer Success This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success in Saudi Arabia. This role is ideal for a customer-focused ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Beyond SOF

Manager, Customer Success

Washington, DC

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

About the Client Success Manager position We're looking for a driven and passionate Client Success Manager (CSM) who loves building relationships and helping clients win. In this role, you'll be the ...

Bitdefender

Customer Success Manager

Washington, DC

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise ...

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How much do success jobs pay per hour?

As of May 28, 2026, the average hourly pay for success in Washington is $25.63, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $28.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship management skills, a deep understanding of your company's products or services, and typically a bachelor's degree in business or a related field. Experience with CRM platforms like Salesforce, customer engagement tools, and data analysis systems is highly valued. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and resolving client issues effectively. These skills ensure customers achieve their goals, which drives satisfaction, retention, and overall business growth.

What are some common challenges faced by Customer Success Managers and how can they be addressed?

Customer Success Managers often face the challenge of balancing the needs of their clients with the goals of their company. Managing multiple accounts, each with unique requirements, can be demanding, especially when trying to ensure high customer satisfaction and retention rates. Effective time management, proactive communication, and leveraging customer data analytics are key strategies to overcome these challenges. Additionally, collaborating closely with sales, support, and product teams helps ensure client feedback is heard and acted upon, leading to better outcomes for all parties involved.

What are Success Managers?

Success Managers, often called Customer Success Managers (CSMs), are professionals responsible for building strong relationships with clients and ensuring they achieve their desired outcomes using a company's products or services. They act as the main point of contact after a sale, guiding customers through onboarding, training, and ongoing support. Success Managers focus on customer satisfaction, retention, and helping clients maximize value, which in turn supports business growth. Their role often involves proactive communication, problem-solving, and collaborating with other internal teams to address customer needs.

What is the difference between Success vs Project Coordinator?

AspectSuccessProject Coordinator
Required CredentialsTypically a bachelor's degree in business, management, or related fieldUsually a bachelor's degree in business, management, or related area
Work EnvironmentCorporate, organizational, or project-based settingsProject teams across various industries, often in office settings
Employer & Industry UsageUsed in corporate and organizational contexts to denote achievement or a role focused on outcomesCommonly employed in project management to coordinate tasks and timelines

While both Success and Project Coordinator roles often require similar educational backgrounds and work in organizational environments, Success typically refers to achieving goals or outcomes, whereas a Project Coordinator focuses on managing project tasks and timelines. Understanding these differences helps clarify job expectations and career paths.

What are the most commonly searched types of Success jobs in Washington? The most popular types of Success jobs in Washington are:
What are popular job titles related to Success jobs in Washington? For Success jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Success jobs in Washington look for? The top searched job categories for Success jobs in Washington are:
What cities in Washington are hiring for Success jobs? Cities in Washington with the most Success job openings:
Success jobs near you
Success Coach

Success Coach

George Mason University

Fairfax, VA • On-site

$50/hr

Full-time

Posted 2 days ago

George Mason University rating

8.3

Company rating: 8.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

92nd of 528 rated colleges and universities

Job description

Department: University Life
Classification: Education Support Spec 3
Job Category: Classified Staff
Job Type: Full-Time
Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)
Location: Fairfax, VA
Workplace Type: Hybrid Eligible
Sponsorship Eligibility: Not eligible for visa sponsorship
Pay Band: 04
Salary: Salary range starting in the upper $50k's; commensurate with education, experience, and a Success Coach level I or II designation
Criminal Background Check: Yes
Works with Minors check: Yes
About the Department:
The Division of University Life's Student Success Coaching unit is a hub for student engagement for all new freshmen and transfer students and provides access to coaching for all undergraduate students at Mason. Student success coaching increases the retention rate and academic success of incoming students by helping students set and achieve academic, career, and personal goals and connecting students to campus and community resources. The Student Success Coaching unit provides incoming students access to ongoing mentoring and coaching from professional and student staff who maintain university-wide and college-specific knowledge to ensure the success of Mason's incoming student populations.
About the Position:
Reporting to the Assistant Director, the Success Coach provides holistic support for their assigned caseload of incoming students in their first year and available for the duration of students' time at Mason as needed by using the university's chosen methodology in the nine focus areas of development (academics and major fit, school community, managing commitments, effectiveness, commitment to graduation, career exploration, finances, civic engagement, and well-being). The Success Coach provides an element of support for student career goals beyond the academic component. Mason provides coaching methodology training to all incoming Success Coaches. The Success Coach provides success strategies for students, manages outreach and support efforts, and intervenes in student concerns to increase retention. The Success Coach contributes to George Mason's strategic goals of preparing career-ready graduates while increasing graduation and retention rates.
Responsibilities:
Coaching
  • Supports daily operations and student support, reporting, and troubleshooting with stakeholders to ensure holistic coaching is provided by using the university's chosen methodology in the nine focus areas of development (academics and major fit, school community, managing commitments, effectiveness, commitment to graduation, career exploration, finances, civic engagement, and well-being);
  • Guides students' career exploration and major fit processes to achieve academic and career goals, as well as identify barriers to success and help students implement strategies to overcome them;
  • Maintains university-wide and college-specific knowledge of relevant policies, procedures and resources for first-year students; and
  • Success Coach II: In addition to the above, handles complex issues brought from Success Coach I, including substantial mental health challenges and complex emotional and academic advising needs, and supports the interdepartmental CARE team, which coordinates care and interventions for high-risk students.

Student Impact and Outreach
  • Monitors student progress and performance, analyzes problem areas, determines solutions, and conducts intervention activities and processes for students;
  • Meets with and provides success strategies to students;
  • Manages outreach and support efforts for students with a variety of academic and personal development skills necessary to achieve student success;
  • Assists and supports all success and retention efforts within the school/college, while implementing interventions such as creating academic intervention plans with at-risk students in coordination with their academic advisors and coordinating check-in meetings to ensure progress on stated goals, all to improve student retention;
  • Collaborates with academic advisors and other university stakeholders to support student success;
  • Provides appropriate, accurate, and timely academic advising, mental health, social, career, tutoring, and threat assessment referrals for students; and
  • Follow-ups with at-risk/interventions for students identified in the Patriot Success Survey and other relevant student surveys to ensure students have access to food, housing, safety, and academic support.

Training and Technology
  • Participates in university-wide foundational coaching training and ongoing professional development;
  • Utilizes the chosen university platform for tracking and reporting student interactions and making referrals;
  • Successfully participates in and completes the post-certification quality assurance program with an average of "meeting expectations" or above, designed to ensure all success coaches maintain their Inside Track methodology skills and framework when working with students and ensure all students are receiving consistent care and support in their meetings with a success coach; and
  • Success Coach II: Provides shadowing and support for Success Coach I's.

Unit & Divisional Support and Engagement
  • Supports divisional planning initiatives and other special projects as assigned, acting as a technical resource and SME as required;
  • Actively participates in UL divisional meetings, initiatives, and in-person events to stay connected with divisional and institutional priorities, and to foster a cross-unit collaboration;
  • Participates in professional development workshops and training sessions for staff across the division to promote continuous learning and skill enhancement;
  • Stays informed about best practices, research, and emerging trends in higher education and student support services to ensure SSC remains innovative and responsive to the evolving needs of the student body; and
  • Performs other related duties as assigned.

Required Qualifications:
  • Bachelor's degree in related field or equivalent combination of education and experience;
  • Professional experience typically obtained within 1+ year in one or more of the following areas: academic advising, success coaching, orientation, disability services, veteran's services, career services, student involvement, and student rights and responsibilities;
  • Demonstrated working knowledge of student transitional issues;
  • Knowledge of principles and processes for providing customer service;
  • Effective interpersonal, oral, and written communication skills;
  • Ability to communicate with a variety of constituents and departmental stakeholders;
  • Skill in situational conflict resolution;
  • Ability to efficiently manage multiple tasks and meet deadlines with accuracy and attention to detail;
  • Ability to work with students, faculty, and staff from a wide variety of backgrounds; and
  • Ability to work occasional evening and weekend hours, particularly in the summer.

Required Qualifications for a Success Coach II level consideration:
  • Success Coach II: Professional experience typically obtained within 2+ years in one or more of the following areas: academic advising, success coaching, orientation, disability services, veteran's services, career services, student involvement, and student rights and responsibilities; and
  • Success Coach II: Success Coaching Certification.

Preferred Qualifications:
  • Master's degree in related field or equivalent combination of education and experience;
  • Success Coach I: Success Coaching Certification;
  • Prior experience in academic advising or working with student coaching programs;
  • Experience using educational database management systems and customer relationship management systems (CRM); and
  • Demonstrated experience in student leadership and/or program development.

Instructions to Applicants:
For full consideration, applicants must apply for Success Coach at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information and provide a Cover Letter/Letter of Intent, Resume, Success Coach I: Success coaching certification (optional) and Success Coach II: Success coaching certification (optional).
Posting Open Date: April 10, 2026
For Full Consideration, Apply by: May 1, 2026
Open Until Filled: Yes
Mason Ad Statement
Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.
If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!
George Mason University, Where Innovation is Tradition.
Equity Statement
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Campus Safety Information
Mason's Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/

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