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Substitute Office Assistant information

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How much do substitute office assistant jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for substitute office assistant in Raleigh, NC is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.58 per hour, depending on experience, location, and employer.

What is a substitute office assistant?

Substitute Office Assistants are temporary staff members who fill in for regular office assistants when they are absent or unavailable. Their main responsibilities typically include answering phones, greeting visitors, filing documents, managing correspondence, and performing other clerical tasks to keep the office running smoothly. They may work in schools, government agencies, or private businesses, adapting quickly to different workplace environments. Substitute Office Assistants play a key role in ensuring that daily operations continue without interruption.

What skills and qualifications are needed to thrive as a substitute office assistant?

To thrive as a Substitute Office Assistant, you need proficiency in basic administrative tasks, organizational skills, and a high school diploma or equivalent. Familiarity with office software like Microsoft Office Suite, copiers, and scheduling systems is typically required. Strong interpersonal skills, adaptability, and attention to detail help someone excel in this role. These abilities ensure seamless office operations and reliable support during staffing gaps.

What are common challenges faced by substitute office assistants when adapting to different workplaces?

Substitute Office Assistants often encounter the challenge of quickly acclimating to new office environments, each with its own procedures, technology, and team dynamics. They need to be adaptable and efficient at learning new tasks and software systems on the fly. Additionally, building rapport with unfamiliar staff members and understanding the specific priorities of each office can be demanding. However, strong communication skills and a proactive approach to asking questions can help overcome these hurdles and ensure a smooth transition into each assignment.

What is the difference between Substitute Office Assistant vs Office Clerk?

AspectSubstitute Office AssistantOffice Clerk
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; familiarity with office software
Work EnvironmentTemporary, flexible assignments in various office settingsFull-time or part-time in a consistent office environment
Employer & Industry UsageSchools, government agencies, businesses for short-term coverageCorporate offices, government, healthcare for ongoing clerical tasks

The Substitute Office Assistant typically fills in temporarily across different offices, focusing on basic administrative tasks. In contrast, the Office Clerk usually works in a fixed position, handling routine clerical duties regularly. Both roles require similar credentials but differ mainly in employment stability and scope of work.

What are popular job titles related to Substitute Office Assistant jobs in Raleigh, NC?

For Substitute Office Assistant jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Substitute Office Assistant jobs in Raleigh, NC look for?

The top searched job categories for Substitute Office Assistant jobs in Raleigh, NC are:

Substitute Office Assistant jobs near you
Infographic showing various Substitute Office Assistant job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 89% Physical, 5% Hybrid, and 6% Remote job distribution, with an average salary of $38,285 per year, or $18.4 per hour.

Account Manager- Commercial Insurance

Insurance Office of America

Cary, NC

Full-time

Medical, Retirement

Re-posted 24 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

55th of 311 rated insurance

Job description

Description

Job Description:

Commercial Insurance Account Manager 
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
 

About the Role:

We are seeking insurance professionals with 2 to 5 years of commercial insurance experience and an active P&C license, for current and future opportunities within our Account Management career path based on experience and licensing. Multiple experience levels considered, including Account Associate, Senior Account Associate and Account Manager Associate opportunities.

Provide administrative, technical, and customer service support to the account team and assigned clients. This role ensures accurate policy processing, supports new and renewal business, and maintains high service standards while minimizing risk exposure.

The scope, autonomy, and complexity of responsibilities increase by level, ranging from task execution (Account Associate) to independent account management and technical advisory (Account Manager Associate).

Core Responsibilities (All Levels)

Client Service & Support

  • Deliver proactive, responsive service to clients and internal teams
  • Communicate workload status and resolve service requests efficiently
  • Support strong client and team relationships

Policy Administration

  • Process endorsements, audits, cancellations, reinstatements
  • Manage certificates, ID cards, binders, invoices, and related documents
  • Support policy issuance and documentation accuracy

Business & Renewal Support

  • Assist or lead new and renewal business processes
  • Prepare submissions and proposals
  • Gather underwriting information and documentation

Systems & Workflow Management

  • Maintain accurate client and policy data in systems
  • Monitor activities and ensure timely task completion

Billing & Compliance

  • Resolve billing discrepancies and support collections
  • Ensure adherence to policies and minimize errors & omissions exposure

Level Differentiation

Account Associate (AA) (Non-Exempt)– Foundational

  • Executes transactional and administrative tasks
  • Supports workflows under close supervision
  • Assists with submissions and policy processing
  • Focused on accuracy, timeliness, and task completion

Senior Account Associate (SAA) (Non-Exempt)– Intermediate

  • Independently manage small or low-complexity accounts
  • Tracks renewals and ensures timely processing
  • Performs underwriting preparation and loss run analysis
  • Evaluates and negotiates coverage/pricing
  • Prepares proposals and binds coverage
  • Provides guidance to junior staff

Account Manager Associate (AMA) (Exempt) – Advanced

  • Operates with minimal supervision and increased autonomy
  • Manages full customer service lifecycle (billing, claims, coverage)
  • Leads renewal strategy, negotiation, and execution
  • Performs in-depth coverage analysis and advisory support
  • Handles more complex accounts and escalations
  • Demonstrates advanced technical expertise and leadership

Differences Summary

  • Account Associate: Task-driven, execution-focused, entry-level support
  • Senior Account Associate: Independent contributor, analytical, manages smaller accounts
  • Account Manager Associate: Advanced expertise, owns client experience, near Account Manager level

What We Offer: 

  • Competitive salaries and bonus potential 
  • Company-paid health insurance 
  • Paid holidays, vacations, and sick time 
  • 401K with employer match 
  • Professional growth and career progression opportunities 
  • Respectful culture and work/family life balance 
  • Community service commitment 
  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is 45-75K annually, depending on role, experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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