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Substitute Office Assistant Jobs in Raleigh, NC (NOW HIRING)

WCPSS

Lead Secretary - High School

Cary, NC · On-site

Serves as front office coordinator. MINIMUM QUALIFICATIONS: KNOWLEDGE, SKILLS, AND ABILITIES (KSAs ... substitute status to Administrator. Submits work orders, as directed, by principal or assistant ...

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Substitute Office Assistant information

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How much do substitute office assistant jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for substitute office assistant in Raleigh, NC is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.58 per hour, depending on experience, location, and employer.

What is a substitute office assistant?

Substitute Office Assistants are temporary staff members who fill in for regular office assistants when they are absent or unavailable. Their main responsibilities typically include answering phones, greeting visitors, filing documents, managing correspondence, and performing other clerical tasks to keep the office running smoothly. They may work in schools, government agencies, or private businesses, adapting quickly to different workplace environments. Substitute Office Assistants play a key role in ensuring that daily operations continue without interruption.

What skills and qualifications are needed to thrive as a substitute office assistant?

To thrive as a Substitute Office Assistant, you need proficiency in basic administrative tasks, organizational skills, and a high school diploma or equivalent. Familiarity with office software like Microsoft Office Suite, copiers, and scheduling systems is typically required. Strong interpersonal skills, adaptability, and attention to detail help someone excel in this role. These abilities ensure seamless office operations and reliable support during staffing gaps.

What are common challenges faced by substitute office assistants when adapting to different workplaces?

Substitute Office Assistants often encounter the challenge of quickly acclimating to new office environments, each with its own procedures, technology, and team dynamics. They need to be adaptable and efficient at learning new tasks and software systems on the fly. Additionally, building rapport with unfamiliar staff members and understanding the specific priorities of each office can be demanding. However, strong communication skills and a proactive approach to asking questions can help overcome these hurdles and ensure a smooth transition into each assignment.

What is the difference between Substitute Office Assistant vs Office Clerk?

AspectSubstitute Office AssistantOffice Clerk
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; familiarity with office software
Work EnvironmentTemporary, flexible assignments in various office settingsFull-time or part-time in a consistent office environment
Employer & Industry UsageSchools, government agencies, businesses for short-term coverageCorporate offices, government, healthcare for ongoing clerical tasks

The Substitute Office Assistant typically fills in temporarily across different offices, focusing on basic administrative tasks. In contrast, the Office Clerk usually works in a fixed position, handling routine clerical duties regularly. Both roles require similar credentials but differ mainly in employment stability and scope of work.

What are popular job titles related to Substitute Office Assistant jobs in Raleigh, NC?

For Substitute Office Assistant jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Substitute Office Assistant jobs in Raleigh, NC look for?

The top searched job categories for Substitute Office Assistant jobs in Raleigh, NC are:

Substitute Office Assistant jobs near you
Infographic showing various Substitute Office Assistant job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 89% Physical, 5% Hybrid, and 6% Remote job distribution, with an average salary of $38,285 per year, or $18.4 per hour.

Account Manager- Employee Benefits

Insurance Office of America

Raleigh, NC

Full-time

Medical, Retirement

Re-posted 4 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

55th of 311 rated insurance

Job description

Description

Job Description:

Title: Account Manager – Employee Benefits 

Work Mode: Remote (Eastern and Central Times Zones Only) | Location/Supporting: Longwood, FL | Experience: Level-Funded and Self-Funded Plans 
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 

 
About the Role: Responsible for IOA Benefits Account Management activities under Producer direction. Responsibilities include client service and communication, team leadership, directing daily tasks and work activities of Account Coordinators, team and individual productivity, quality, and service levels, implementation of client benefits administrative processes, tracking, renewals, new client setup, data management/entry, Producer communication, team and individual professional development, identification of sales opportunities, and upholding IOA core values. 

 
Key Responsibilities: 

  • Client Management: Manage an assigned book of business, ensuring performance requirements are met and no liability occurs. 

  • Client Service: Deliver outstanding service, anticipate client needs, maintain professional communication, and respond quickly to requests. 

  • Team Leadership: Lead the account team with a strong work ethic, positive attitude, and willingness to assist others. 

  • Daily Activities: Direct daily activities of Account Coordinator(s), assign tasks, communicate expectations, monitor execution, and recommend corrective actions. 

  • Business Growth: Identify and act on sales opportunities to grow IOA business. 

  • New Business Setup: Manage new business setup, including data gathering, client file creation, communication, AOR notifications, carrier rates, internal services setup, compliance audits, client education, and employee meetings. 

  • Renewal Process: Manage renewals by verifying client data, updating files, liaising with clients and carriers, obtaining rates, ensuring internal services usage, performing audits, coordinating training, and conducting meetings. 

  • Client Relationships: Build and improve client relationships, seek feedback, and implement improvements. 

  • Intermediary Role: Advocate for clients and carriers to ensure mutually beneficial outcomes. 

  • Value-Added Solutions: Identify and implement value-added solutions for clients. 

  • Professional Development: Support team training and development, promote a positive work environment, and seek continuous improvement. 

  • Communication: Maintain transparent communication with Producers and team members. 

  • Compliance: Ensure adherence to company policies and industry standards. 

  • Champion IOA core values and demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

  • 5+ years of industry experience 

  • Required active licensing 

  • Exceptional customer service and communication skills 

  • Strong organizational, delegation, and decision-making skills 

  • High accuracy in handling large work volumes 

  • Proficiency in MS Office (Outlook, Word, Excel) 

  • High School Diploma (or equivalent) 

 
What We Offer: 

  • Competitive salaries and bonus potential 

  • Company-paid health insurance 

  • Paid holidays, vacations, and sick time 

  • 401K with employer match 

  • Professional growth and career progression opportunities 

  • Respectful culture and work/family life balance 

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is 55-70K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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