Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate ...
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate ...
Subrogation Manager (Hybrid)
Chicago, IL · Hybrid
$129K - $151K/yr
Supports Subro Director through communication about specific claims, identification of claim trends, input on form development, and marketing support. Monitors claim quality, customer feedback and ...
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Subrogation Manager (Hybrid)
Chicago, IL · Hybrid
$129K - $151K/yr
Supports Subro Director through communication about specific claims, identification of claim trends, input on form development, and marketing support. Monitors claim quality, customer feedback and ...
Subro information
What is a subrogation specialist?
Subrogation Specialists, often referred to as 'Subro' professionals, are insurance industry experts who handle the process of recovering money from third parties responsible for insurance claims. When an insurance company pays a claim on behalf of its policyholder, a Subrogation Specialist investigates the incident to determine if another party is liable. If so, they pursue reimbursement from the at-fault party or their insurer. Their work helps insurance companies recover costs and keeps premiums lower for customers. Subrogation Specialists need strong analytical, negotiation, and communication skills.
What are the key skills and qualifications needed to thrive as a subrogation specialist, and why are they important?
To thrive as a Subrogation Specialist, you need a solid understanding of insurance claims processes, legal principles, and investigative techniques, often supported by a bachelor's degree or relevant experience. Familiarity with claims management software and knowledge of industry regulations, as well as certifications like the Associate in Claims (AIC), are commonly required. Strong negotiation, analytical thinking, and communication skills help professionals stand out in recovering funds and handling complex cases. These skills ensure effective recovery for insurers, minimize financial losses, and maintain positive relationships with all parties involved.
What are some common challenges subrogation specialists face when handling claims, and how can they overcome them?
Subrogation Specialists often encounter challenges such as difficulty obtaining necessary documentation from third parties, navigating complex liability issues, and managing negotiations with external insurers or legal teams. To overcome these, strong communication and investigative skills are essential, as well as a thorough understanding of insurance policies and legal procedures. Building good relationships with internal claims teams and external contacts can also help streamline the process and increase successful recoveries.
What is the difference between Subro vs Claims Adjuster?
| Aspect | Subro | Claims Adjuster |
|---|---|---|
| Required Credentials | Insurance license, knowledge of subrogation laws | Insurance license, claims handling certification |
| Work Environment | Insurance companies, legal teams | Insurance companies, independent agencies |
| Industry Usage | Specializes in recovering funds from third parties | Evaluates and settles insurance claims |
Subro professionals focus on recovering costs through subrogation processes, while claims adjusters handle the evaluation and settlement of insurance claims. Both roles require insurance licensing and work within the insurance industry, but their core functions differ: one seeks reimbursement, the other manages claims.
What are popular job titles related to Subro jobs in Illinois?
For Subro jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Subro jobs in Illinois look for?
The top searched job categories for Subro jobs in Illinois are:
What cities in Illinois are hiring for Subro jobs?
Cities in Illinois with the most Subro job openings:
Full-time
Posted 7 days ago
Arthur J. Gallagher & Co. rating
7.6
Based on 93 frontline employees who took The Breakroom Quiz
212th of 311 rated insurance
Job description
Introduction
Overview
How you'll make an impact
About You
Compensation and benefits
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
- Claims Type: First-Party Property Claims (under $10,000) and Subrogation
- Jurisdictions: United States
- Licenses: Required
- Location: Remote
How you'll make an impact
As a Property Claims & Subrogation Representative, you will play an important role in delivering exceptional claims service while supporting efficient claim resolution and recovery efforts.
- Manage a caseload of first-party property claims with exposure generally under $10,000.
- Review claim documentation and supporting information to determine appropriate claim handling and resolution.
- Coordinate with policyholders, clients, carriers, vendors, and other parties throughout the claims process.
- Identify and pursue subrogation opportunities to maximize recovery potential.
- Provide timely, professional, and empathetic customer service while assisting claimants through the claims process.
- Maintain accurate claim documentation and ensure all file activity is recorded in a timely manner.
- Handle claims in accordance with client guidelines, company policies, and applicable regulatory requirements.
- Collaborate with internal teams and stakeholders to support positive claim outcomes and customer satisfaction.
About You
Ideal candidates for this position will have:
- Claims Background: Experience in property claims, claims administration, customer service, insurance operations, subrogation, or related insurance functions.
- Jurisdictional Experience: United States
- Licensing: Required
As a key member of our Claims team, you will:
- Investigate, review, and resolve routine first-party property claims while ensuring quality service and timely resolution.
- Support subrogation activities by gathering documentation, communicating with responsible parties and carriers, and assisting with recovery efforts.
- Build strong relationships with clients and internal stakeholders to ensure a positive claims experience.
- Prioritize workload effectively while managing multiple claims and tasks simultaneously.
- Apply critical thinking and problem-solving skills to support claim decisions and customer outcomes.
Required Qualifications
- High School Diploma or equivalent.
- 2+ years of experience in claims, insurance, customer service, administrative support, or a related field.
- Strong communication, organization, and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office and related business systems.
- Ability to learn and apply claims handling procedures, client requirements, and industry best practices.
Preferred Qualifications
- Associate's or Bachelor's degree.
- Experience handling property claims and/or subrogation claims.
- Experience working in the insurance, claims, risk management, or customer service industry.
- Claims-related licensing or industry certifications.
#LI-DR1
#LI-Remote
#liability
#remote
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Qualifications:Ideal candidates for this position will have:
- Claims Background: Experience in property claims, claims administration, customer service, insurance operations, subrogation, or related insurance functions.
- Jurisdictional Experience: United States
- Licensing: Required
As a key member of our Claims team, you will:
- Investigate, review, and resolve routine first-party property claims while ensuring quality service and timely resolution.
- Support subrogation activities by gathering documentation, communicating with responsible parties and carriers, and assisting with recovery efforts.
- Build strong relationships with clients and internal stakeholders to ensure a positive claims experience.
- Prioritize workload effectively while managing multiple claims and tasks simultaneously.
- Apply critical thinking and problem-solving skills to support claim decisions and customer outcomes.
Required Qualifications
- High School Diploma or equivalent.
- 2+ years of experience in claims, insurance, customer service, administrative support, or a related field.
- Strong communication, organization, and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office and related business systems.
- Ability to learn and apply claims handling procedures, client requirements, and industry best practices.
Preferred Qualifications
- Associate's or Bachelor's degree.
- Experience handling property claims and/or subrogation claims.
- Experience working in the insurance, claims, risk management, or customer service industry.
- Claims-related licensing or industry certifications.
#LI-DR1
#LI-Remote
#liability
#remote
Education:UNAVAILABLEEmployment Type: FULL_TIMEWhat Arthur J. Gallagher & Co. employees say
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About Arthur J. Gallagher
Sourced by ZipRecruiter
Industry
Insurance services
Company size
10,000+ Employees
Headquarters location
Rolling Meadows, IL, US
Year founded
1927