POSITION SUMMARY: The Central Dispatch Coordinator delivers and pick-ups all rental equipment, working with the Drivers, Rental Coordinators, Rental Managers, and other departments as necessary, to ensure highest level of customer service possible.
ESSENTIAL FUNCTIONS:
- Answers phones and takes request for transportation and rental needs.
- Coordinates the timely delivery of equipment to the desired location per the customer's request.
- Handles multiple incoming phone calls and multiple requests regarding transport, while providing exceptional customer service.
- Projects professional demeanor and courtesy when interacting with customers and Hawthorne associates.
- Maintains on-time Deliveries (90% or better) and equipment pick-ups within 2 days.
- Directs proper utilization of all trucks and other transportation equipment assigned to the department.
- Utilizes Hawthorne trucks and keeps sub-hauls to a minimum (within 5% per month).
- Processes and approves vendor invoices weekly to ensure accurate and timely payment.
- Assists management and others with special projects and other duties as required.
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
- Must have at least two (2) years of experience in the equipment rental industry, truck driver, machine dispatcher or sales representative. Military experience in a similar occupational specialty would meet this requirement.
- Some advanced education in a technical school, specialized business school, military training, or equivalent in practical and on the job training preferred.
- Possess broad and in-depth knowledge of trucking and transportation of heavy equipment.
- Able to demonstrate high proficiency in computer applications.
- Excellent communication ability and high level of customer relation skills.
PHYSICAL DEMANDS:
- Walking and moving about on foot often through uneven terrain.
- Lifting: Raises or lowers miscellaneous equipment parts, small tools, batteries, and tampers. May lift up to 25lbs.
- Handling: Seizes, helps or works with hands.
- Reaching: Extends hands and arms in any direction.
- Standing: Remains in standing position if required to perform various functions of the job.
- Climbing: In and out of equipment.
- Vision: Read rental documents, invoices and bills.
- Talking: Communications by radio, phone, and in person.
- Sitting: Sits in equipment and in vehicles.
- Stooping: Bends body downward and forward by bending at knees or waist.
ENVIRONMENTAL:
- Noise: Works in conditions with constant or intermittent noise.
- Temperatures/Weather: Works in an office and outside with variations of temperature and weather.
- Exposure: Foul odors, fumes and harsh substances.
Here's what we Offer...
- Competitive Compensation
- A great work environment and culture
- Career growth and advancement opportunities
- Training
- Medical, Dental and Vision plans
- Medical Video Appointments available
- Health Savings Account available
- Paid Time Off (PTO) Pay
- 401(k) Plan + Company Matching
- Health and Dependent Care Flexible Spending Accounts
- Life & Accident Insurance
- Employee Assistance Programs
- Legal Plan
- Travel Assistance Plan
- Wellness Programs
- Referral Bonus Program
- Longevity Bonus Program
- Recognition Programs and much more
- Hawthorne CAT discounts
- Boot Reimbursement
- Tuition Reimbursement
- Company-Supplied Uniforms
- Advanced Technical Training
- Estimated Compensation $28.00 - $35.00 per hour