Studio Operations Manager Jobs in Buffalo, NY (NOW HIRING)

• Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session.
• Ensure customer's safety and comfort and smooth flow of customer care.
• Provide confident, clear, and professional communication with clients throughout their entire piercing experience.
• Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience.
• Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being.
• Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice.
• Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards.
• Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety.
• Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services. 

• Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere.
• Flexibility to fill shifts as needed.
• May mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions.
• Stay attentive to anything that could impact the customer experience, and quickly report any issues to management while collaborating to resolve them.

• Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs.
• Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments.

• Follow state, federal, and CDC guidelines closely to ensure a sanitary and safe piercing experience.

• Ensure high-quality performance to support key studio metrics, including revenue growth, efficiency in piercing services (e.g., piercings per hour), increasing average order value, and boosting sales.
• Educate customers on Rowan After Care, and the benefits of bringing home an extra pair of hypoallergenic, non-piercing jewelry to promote healing.

• Quickly address and escalate operational concerns, ensuring clear communication with management and team members to implement solutions efficiently.

• Required Certifications: Active RN or LPN/LVN License.
• Professional and engaging customer care approach.
• Warm, friendly, team player with an entrepreneurial spirit.
• Excited to create celebratory, memorable experiences for our customers.
• Skilled in providing both technical and non-technical information to customers and community members.
• Interest in working in a retail environment with sales goals.
• Obsessive attention to detail.
• Availability to work a flexible schedule, including during peak times such as holidays and weekends.
• Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus.
• Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer.

• Compensation: $28-53 per hour, consisting of $28 an hour base wage plus an estimated $25 per hour in tips once fully trained!
• While Piercing Nurses keep 100% of earned tips, tips are customer-provided, are not guaranteed and can vary by location.
• Ongoing training and career pathways to grow your nursing career at Rowan.
• Paid accrued Vacation and Sick Time for full-time employees.
• Medical/Dental/Vision Health Plans for full time employees.
• Employee Assistance Program (EAP) Resources.
• 401k and Roth IRA Plans.
• Generous employee discounts on our amazing products and services!
• Team Member Referral Bonus plan for Studio positions.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.