Studio Manager Jobs in Needham, MA (NOW HIRING)

Compensation: $50,000$55,000 base + up to 10% bonus
Report to: General Manager, South Boston

Some fitness brands are built around programming. B/SPOKE was built around people. Since 2014, it has grown into a multi-studio boutique fitness brand in the Boston area offering Strength, Yoga, Pilates, and Indoor Cycling by getting the fundamentals of belonging right. Founded by people who care deeply about the experience at every touchpoint, B/SPOKE has earned a fiercely loyal member base and a reputation that speaks for itself. This is a founder-led company with a clear point of view and serious ambitions for what comes next.

Inspire movement, connection, and lasting well-being.

Be the most trusted and inspiring fitness community in every market we enter.

• Build Trust Earned through transparency, consistency, communication, and respect with clients, with each other, and with the community.
• Embrace Growth We're curious, adaptive, and never satisfied with the status quo. A culture of feedback is central to how we get better.
• Lead with Humility Team first. We rise above ego, build each other up, and believe that being humble is a strength.
• Pursue Excellence A "Play to Win" mindset means every class, every shift, and every meeting is approached with intention. Details matter.

The Assistant Studio Manager, South Boston is a full-time leadership position. As the Assistant Studio Manager, you'll play a pivotal role in leading and managing the daily operations of B/SPOKE South Boston location. You will focus on ensuring the studio's smooth operation, exceptional customer experience, adherence to brand standards and managing a high-performance team while maintaining a positive team culture. Below are your key responsibilities + accountabilities:

Staff Management:

• Assist in recruiting, training, and developing front desk staff, ensuring they are knowledgeable, motivated, and solution-oriented. Foster a culture of teamwork, feedback, and continuous growth.
• Assist in conducting quarterly syncs and providing regular feedback to the front desk team to support their development and growth.
• Oversee staff scheduling, including coordination of monthly fixed schedules and shift swaps.
• Act as a leader and liaison within the team, aligning them with the company mission, goals, and initiatives.
• Foster a positive and supportive team culture.

Revenue Generation:

• Handle tasks related to retail management, including receiving, sorting, tagging, and distribution of merchandise.
• Monitor online orders and manage the Shopify platform.
• Oversee front desk staff payroll, reviewing, auditing, and approving bi-weekly.
• Support implementing sales and marketing strategies to acquire and retain new customers, including targeted client outreach

Customer Service + Hospitality:

• Help maintain a welcoming and inclusive environment for clients.
• Address client inquiries, complaints, and issues promptly and professionally, ensuring their satisfaction and loyalty.

Facility Management:

• Ensure the studio is clean, well-maintained, and supplied with necessary equipment.
• Process implementation and accountability
• Safety equipment maintenance & inventory
• Audio diagnostics & maintenance
• Cleaning Schedules and Cleaning Team Management
• Equipment diagnostics
• Inventory/Supply ordering, planning & organization

Analytics and Reporting:

• Help track and analyze key metrics related to studio performance, client engagement, and marketing efforts.
• Assist in creating regular reports to provide insights into the effectiveness of various initiatives.
• Aid in tracking revenue, managing budgets, and reporting financial performance to senior leadership.
• Assist in identifying opportunities to improve profitability and efficiency.

Additional Expectations:

• Hours/week: 40 hours/week (shift responsibilities may vary based upon studio needs).
• Flexible work schedule
• Availability for weekday shifts (AM/Noon/PM), weekends, and holidays including support with weekend/holiday on-call schedule
• Active participation in the B/SPOKE Brand (e.g., regularly taking classes and participating in internal and external events)

Benefits

• Competitive compensation
• Health and wellness perks, including studio membership
• Paid time off and holiday benefits
• Growth opportunities within an expanding fitness community
• Bonus is paid on quarterly distribution based on revenue performance

Additional information:
Full-time, on-site in South Boston, MA.
B/SPOKE Studios is an equal opportunity employer committed to an inclusive workplace.