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Student Support Specialist Jobs (NOW HIRING)

Excelsior Collage

Student Support Specialist

Albany, NY · On-site

$47K - $48K/yr

The Student Support Specialist is responsible for providing exceptional support to students and all internal/external stakeholders, ensuring their inquiries, concerns, and issues are resolved ...

Mypath

Student Support Specialist

Lafayette, IN · On-site

$60K/yr

Overview TC Harris School & Academy is now seeking a Student Support Specialist to join their Education Leadership team! At TC Harris, this position will play a key role within IEP Compliance ...

Odessa College

Student Support Specialist

Odessa, TX · On-site

Position Details Position Information Working Title Student Support Specialist Position Status Part Time Department Enrollment Services General Summary The Wrangler Express/Call Center will provide ...

The Learning Lamp

Student Support Specialist

Derry, PA · On-site

$17/hr

Support students in mobility and transferring as needed. Provide Physical and Emotional Support: * Assist students with physical disabilities in moving around the school, classrooms, and other ...

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Student Support Specialist information

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How much do student support specialist jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for student support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Student Support Specialist vs Academic Advisor?

AspectStudent Support SpecialistAcademic Advisor
Required CredentialsTypically a bachelor's degree in education, counseling, or related fieldUsually a bachelor's degree in education, counseling, or related field
Work EnvironmentSchools, colleges, or universities providing student servicesEducational institutions assisting students with course planning and career guidance
Employer & Industry UsageUsed in K-12 and higher education settings to support student successCommonly employed in colleges and universities for academic planning
Common Search & Comparison IntentUnderstanding roles in student support and servicesSeeking guidance on academic planning and course selection

While both roles support students in educational settings, a Student Support Specialist focuses on broader student well-being and resource connection, whereas an Academic Advisor primarily assists with course selection and academic planning. Both roles require similar educational backgrounds and are vital in fostering student success within educational institutions.

What skills do you need to work in student support services?

Student Support Specialists need strong communication and interpersonal skills to effectively assist students, along with problem-solving abilities and patience. Knowledge of counseling techniques, familiarity with educational tools, and the ability to handle confidential information are also important. Often, a background in education, psychology, or social work and relevant certifications enhance job performance.

What is a student support specialist?

Student Support Specialists are professionals dedicated to helping students succeed academically and personally. They provide guidance, resources, and interventions for students facing challenges such as academic difficulties, social or emotional issues, and barriers to learning. Student Support Specialists often collaborate with teachers, counselors, parents, and community organizations to ensure students receive comprehensive support. Their goal is to foster a positive educational environment and help students achieve their full potential.

What skills and qualifications are needed to thrive as a student support specialist?

To thrive as a Student Support Specialist, you need a background in education, counseling, or social work, often supported by a relevant degree or certification. Familiarity with student information systems, case management software, and FERPA guidelines is typically required. Exceptional communication, empathy, and problem-solving skills help build trust and effectively address student concerns. These skills ensure students receive the guidance and support they need to succeed academically and personally.

How does a student support specialist typically collaborate with faculty and other campus resources to assist students?

Student Support Specialists work closely with faculty, academic advisors, and campus resource centers to ensure students receive holistic support. They often coordinate meetings, share relevant information (while maintaining confidentiality), and facilitate referrals to counseling, tutoring, or financial aid services. Regular communication and teamwork are key, as the goal is to address students' academic and personal challenges efficiently. This collaborative approach helps create a supportive environment that enables students to succeed both academically and personally.
More about Student Support Specialist jobs
What cities are hiring for Student Support Specialist jobs? Cities with the most Student Support Specialist job openings:
What states have the most Student Support Specialist jobs? States with the most job openings for Student Support Specialist jobs include:
What job categories do people searching Student Support Specialist jobs look for? The top searched job categories for Student Support Specialist jobs are:
Student Support Specialist jobs near you
Infographic showing various Student Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Student Support Specialist

Excelsior Collage

Albany, NY • On-site

$47K - $48K/yr

Full-time

Re-posted 27 days ago

Job description

The Student Support Specialist is responsible for providing exceptional support to students and all internal/external stakeholders, ensuring their inquiries, concerns, and issues are resolved promptly and professionally. This role is critical in maintaining a positive user experience and supporting the overall success and needs of students. This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.
Duties and Responsibilities:
  • Review and promptly respond to student inquiries courteously and accurately via our communication channels while documenting and maintaining detailed records of interactions and resolutions.
  • Provide online learning platform and academic course help. (i.e. materials, textbook and access code questions, accommodations for students with disabilities, academic appeals, course policy questions, course extensions)
  • Support timely resolution of technical issues (i.e. access, course navigation, Turnitin, broken links)
  • Collaborate across the university as needed to ensure and communicate efficient resolutions for students.
  • Proactively identify and escalate complex or recurring issues for further investigation and resolution. (i.e. issues with an instructor, staff member or student peer)
  • Monitor, review feedback, and continuously improve processes, policies, procedures, and content while maintaining accurate and comprehensive resources both internally and externally for students, Excelsior staff and faculty as part of quality standards and best practices.
  • Stay updated on best practices, technology, and trends in student affairs as it relates to student support.
  • Participation as members of NASPA and NACE. This includes direct involvement in being dedicated members of the NACE Serving Students with Disabilities Affinity Group.
  • This role requires an understanding in detail of student academic policies and procedures to carry out decisions and appropriate outcomes on student inquiries, appeals and requests.
  • Investigation into an interpretation of student requests for appeals, exceptions and other items that require careful decision making and communication that at times can be challenging based on a student wants but must adhere to Excelsior University policy and best practices for equity and fairness.
  • It is key for this person to have strong communication and interpersonal skills that allow for patience, self-awareness and understanding in de-escalating stressful situations. At times this involves sharing decisions that students may not want to hear and delivering it in such a way that provides a professional and mindful understanding of how this student may react with calm.
  • Compliance in record keeping and documentation as well as tracking data and engagement.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor's degree from an accredited institution.
  • Strong communication skills, both written and verbal, with the ability to articulate complex information in a clear and concise manner.
  • Excellent interpersonal skills and the ability to empathize and build rapport with students and customers.
  • Patient and student-focused attitude, with the ability to remain calm and professional while handling challenging situations.
  • Detail-oriented and highly organized, with the ability to multitask and prioritize effectively in a fast-paced environment.
  • Familiarity with online learning platforms and digital education tools is preferred.
    • Proficient in using customer support software and systems, as well as common office productivity tools (e.g., Microsoft Office, Google Suite).

The hiring salary range for this position is $47,000.00 - $48,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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