Student Services Program Manager Jobs (NOW HIRING)

University of Minnesota Duluth
Office of Diversity & Inclusion
International Student Services Program Coordinator
The Office of Diversity & Inclusion works to empower students while collaborating with staff, faculty, alumnx, and community partners to implement programs and services that support the University's commitment to inclusivity, equity, and social justice. In addition, the Office of Diversity and Inclusion staff develops and implements programs and services that affirm and support the retention and graduation of Black/African American, Asian/Pacific American, Latinx/Chicanx, international, and/or queer and trans+/gender non-conforming students. The Program Coordinator reports to the Director of the Office of Diversity & Inclusion within the division of Student Life at the University of Minnesota Duluth.
Standard business hours, 40 hours per week, some nights and weekends. 4 days in the office, 1 day from home is the typical schedule.
Visa Language: Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program. In order to be considered for this position, you must be either a citizen or a lawful permanent resident of the United States as outlined in the requirements for DSOs (Designated School Officials) by the Department of Homeland Security.
Responsibilities

• Program Development and Operations (60%)
  • Assist with the design and implementation of international student orientation program, community volunteer program, mentoring program, student volunteer program, and cultural programs such as International Education Week.
  • Work with faculty, staff and community members to develop programming recommendations.
  • Keep informed of current government regulations in order to advise students and comply with reporting requirements. Understand, enter and monitor information into the People Soft and SEVIS systems. Serve as a Designated School Official for the campus.
  • Develop, maintain and evaluate sources of information for students including web site, forms, and e-mail updates.
  • Counsel international students in areas of cultural adjustment, housing, financial aid and academic concerns. Collaborate with other campus offices to optimize the experiences of current international students. Refer students to off campus agencies when necessary.
  • Assist with the supervision of student employees and interns.
  • Work collaboratively with staff in the Office of Diversity and Inclusion and other student services professionals to develop and design co-curricular programs and resources
  • Assist with non-resident tax sessions and issues.
• Provide Direct Support to the International Student Association Organization in Their Leadership and Community Development Endeavors (20%)
  • Help facilitate student involvement and leadership development for the International Club.
  • Assist the International Student Club in collaborating with other Multicultural student organizations.
  • Coordinate an annual leadership development retreat for student leaders in the International Club.
  • Assist the International Club with getting connected to appropriate engagement opportunities on and off campus
  • Ensure involvement of the International Club in Multicultural Center events, welcome week activities and the End of the Year Recognition Reception.
  • Assist the International Club with preparing and submitting the student service fee proposal.
  • Assist the International Club treasurer in monitoring the club's budget.
• Provide Direct Advising to Students in the Office of Diversity and Inclusion (20%)
  • Advise, counsel, and mentor students on academic, career, immigration regulations, and personal objectives.
  • Track each semester and annually the academic achievement and retention through graduation of students.
• While fulfilling their job responsibilities, all Office of Diversity and Inclusion staff are expected to:
  • Prepare annual reports on programs and activities.
  • Assist director with various special projects and assignments.
  • Other duties as assigned.
  • Work actively to create a positive and productive work environment.
  • Be effective spokespeople for their area/unit with others both inside and outside ODI.
  • Demonstrate a commitment to continuous improvement.
  • Demonstrate a substantial knowledge of issues regarding diversity.
  • Understand and support teamwork in the workplace.
  • Some evening and weekend hours will be required.

Qualifications
Required Qualification

• BA/BS plus at least two years of related experience or a combination of related education and work experience to equal six years (ex. A BA and MA in a related field would meet this requirement).
• Ability to effectively demonstrate an understanding of the needs and concerns of International Students.
• Demonstrate commitment to diversity.
• Valid US driver's license.
• Must be a citizen or lawful permanent resident of the United States

Preferred Qualifications:

• Master's degree. Two or more years of relevant work experience in international education.
• Experience with PeopleSoft system.
• One or more years of experience advising F-1 students
• Knowledge of government regulations pertaining to non-immigrant F-1 visa status and the U.S. government Student Exchange Visitor Information System (SEVIS)

Pay and Benefits
Pay Range: $22.10 per hour - $23.00 per hour ; depending on education/qualifications/experience
Time Appointment: 100% Appointment
Position Type: Civil-Service & Non-Faculty Labor Represented Staff
Please visit the Office of Human Resources website for more information regarding benefit eligibility.
The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.
How To Apply
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.
Please submit a resume and cover letter to be considered for the position.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.
Diversity
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu
Employment Requirements
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
About University of Minnesota
University of Minnesota, Duluth (UMD)
The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue.
Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs.
At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.