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Student Services Associate Jobs in West Virginia

William Paterson University

Working collaboratively with the Associate Director and Assistant Director, this role contributes ... Support general onboarding and success services for all new WP Online students. Collaborate with ...

William Paterson University

JOB SUMMARY Under the leadership of the Director of Student Accounts, the Associate Director ... Supervises the daily operations of the Collections, Customer Service, and Cash Processing units ...

Banfield Pet Hospital

$1.2K/wk

... services, making life more affordable and enjoyable.* Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program ...

Select Medical

Student Nurse Tech

Morgantown, WV

$19/hr

... U services to chronic, critically ill patients who require extended healing and recovery. Unlock ... associates. * BLS certification required upon hire Equal Opportunity Employer/including Disabled ...

Valley College

Student Success Coach

Martinsburg, WV · On-site

Associate degree or higher preferred. * At least 2 years of appropriate work experience in customer service or related work that required student/client-facing interaction preferred. * No licensure ...

WVJC

Financial Aid Representative

Cross Lanes, WV · On-site

$37K - $50K/yr

You will provide customer service to prospective students during the interview & recruitment ... Associate degree, preferred but not required, within accounting, finance or related field ...

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Student Services Associate information

What does a student services associate do?

A Student Services Associate supports students by providing resources, guidance, and assistance related to academic, administrative, and personal matters. They help students navigate registration, financial aid, counseling, and other campus services. Their role is to ensure students have access to the support they need to succeed in their academic journey and to foster a positive campus experience. They often serve as the first point of contact for student inquiries and may also organize events or workshops to promote student engagement.

What skills and qualifications are needed to thrive as a student services associate?

To thrive as a Student Services Associate, you need strong organizational skills, attention to detail, and a background in education or administrative support, often with a bachelor's degree preferred. Familiarity with student information systems (SIS), databases, and office software like Microsoft Office is typically required. Outstanding interpersonal communication, problem-solving abilities, and a customer service mindset help you effectively support students and collaborate with staff. These skills ensure smooth student services operations, enhance student satisfaction, and contribute to a positive campus environment.

How does a student services associate typically collaborate with other departments to support student success?

Student Services Associates work closely with departments such as academic advising, financial aid, and counseling to provide holistic support for students. This often involves coordinating referrals, sharing important student information (while respecting privacy guidelines), and participating in cross-departmental meetings to address student needs. By fostering strong communication and collaboration, Student Services Associates help ensure students receive timely guidance and resources throughout their academic journey.

What is the difference between Student Services Associate vs Academic Advisor?

AspectStudent Services AssociateAcademic Advisor
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's degreeBachelor's degree, often in education, counseling, or related field
Work EnvironmentEducational institutions, student support officesColleges, universities, academic departments
Employer & Industry UsageCommonly employed in student support services across educational institutionsPrimarily found in higher education advising students on academic planning
Search & Comparison IntentUnderstanding support roles assisting students in non-academic tasksGuiding students academically and planning their course schedules

The main difference is that Student Services Associates focus on providing general support and administrative assistance to students, while Academic Advisors specialize in academic planning and course guidance. Both roles are vital in educational settings but serve different functions within student success services.

What are the most commonly searched types of Student Services jobs in West Virginia?

The most popular types of Student Services jobs in West Virginia are:

What are popular job titles related to Student Services Associate jobs in West Virginia?

For Student Services Associate jobs in West Virginia, the most frequently searched job titles are:

What job categories do people searching Student Services Associate jobs in West Virginia look for?

The top searched job categories for Student Services Associate jobs in West Virginia are:

What cities in West Virginia are hiring for Student Services Associate jobs?

Cities in West Virginia with the most Student Services Associate job openings:

Student Services Associate jobs near you
Infographic showing various Student Services Associate job openings in West Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Student Care and Success Specialist-New Martinsville Campus

West Virginia Northern Community College

Wheeling, WV • On-site

$29K - $45K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Salary: $29,500.00 - $45,000.00 Annually
Location : 141 Main Street, New Martinsville, WV
Job Type: Full-time Non-Classified
Job Number: 20260004
Department: Student Services
Opening Date: 04/27/2026
Job Description Summary
Maintain a professional and customer-friendly student service center which provides direct assistance to those contacting the College and assist through the steps from inquiry through graduation and accurately input and process information in the College's computerized student tracking system. Also, work as an effective team member to provide support for other campus administrative staff and faculty.
Job Posting Details:
Staff, Non-Classified
Non-Exempt
Pay Grade 3 - Range: $29,500 -to $45,000
Responsibilities and Duties include but are not limited to
Maintain a professional, well-organized, customer-friendly student services center while providing up-to-date information to all current and prospective students, staff, faculty and to the general public as needed.
Answer incoming communications including calls, emails, texts, and CRM communications on a professional level for both campus and collegewide responsibilities. Assist with campus and collegewide events, such as Open House and Days of Thunder.
Direct inquiries to appropriate College personnel and relay messages from students to various faculty members.
Provide assistance for Early Access students, high school counselors, parents, alumni, continuing education, community education and workforce development inquiries.
Process student admissions applications, process student FERPA forms, process incoming high school transcripts, provide registration assistance, and collection, distribution, scanning, and imaging of paper and/or online financial aid documents. Instruct students in the access and use of the Student Portal, WVNCC email, and online learning platform collegewide. Process student IDs and parking permits for the campus.
Understand financial aid file requirements including internal forms, required financial aid documents, and financial aid funding sources. Communicate regularly with the financial aid office and assist students with payment options. Process payment transactions such as credit card, check and money order payments from students, staff and faculty. Provide information for financial agreements.
Provide contact and scheduling information for current and prospective students with Action Center staff and assist with scheduling of appointments. Direct students to the Academic Resource Center for documented accommodations and other support services.
Distribution of parking permits and student pick-up information, answering calls and inquiries concerning degree-seeking programs as well as Continuing and Community Education courses.
Distribution and sorting of incoming US postal mail and the collection, distribution and sorting of intercampus mail.
Remain current on college processes and monitor College email for current and updated information needed for student service center procedures and other pertinent information and provide communications to other campuses' staff as needed.
Opening and closing of banner procedures, composing daily financial report, and securing personal area before leaving for lunch, breaks, or at the end of the day. Some travel between campuses could be required on a limited basis.
Performs other duties as assigned
Qualifications and Requirements
Education:
Associate's Degree or vocational/technical school degree, required.
Experience:
ExperienceExperience DetailsReqPref1 year +Customer service experienceX 1 year +Computer experienceX 1 year +Office proceduresX Minimum 6 monthsTelephone and customer serviceX
Knowledge, Skills and Abilities; Additional Information
Skill/AbilityDescriptionOtherAbility to work well with others including irate studentsOtherAbility to work in a fast-paced environment and under pressure
Full benefit package which may include but is not limited to retirement with employer matching, health insurance, paid vacation and sick leave, holiday pay and life insurance.

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