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Student Service Manager Jobs in West Virginia (NOW HIRING)

William Paterson University

$55K - $63K/yr

This role manages graduate admissions, student services, practicum placements, program communications, and key data for accreditation and reporting. The Coordinator works closely with the graduate ...

Pierpont

Student Work Study -All locations

Fairmont, WV · On-site

$13 - $14.75/hr

General clerical work; typing data entry/management * Greeting and assisting visitors * Conduct ... Student Services * Financial Aid * Marketing and graphics * School of General Education ...

Pierpont

Student Work Study -All locations

Fairmont, WV

$13 - $14.75/hr

General clerical work; typing data entry/management * Greeting and assisting visitors * Conduct ... Student Services * Financial Aid * Marketing and graphics * School of General Education ...

Marshall University

Student Recruiter

Huntington, WV · On-site

$33K - $43K/yr

... the overall management of an assigned recruitment territory, guiding students from prospect and ... sales, customer service, teaching, tabeling events). Must possess excellent oral and written ...

Howard

Director of the One Stop

Wyatt, WV · On-site

Implement and manage service technologies (CRM, ticketing systems, self-service tools, knowledge bases) to improve efficiency * Monitor and evaluate service delivery metrics, including student ...

New

Elior North America

Student Worker

West Liberty, WV · On-site

$14/hr

Assisting with meal service as assigned. What we're looking for: Must-haves: * Strong customer ... Disclaimer: This can be revised by management as needed. Current employees: please log into our ...

Sodexo

Student Worker

Institute, WV · On-site

$12/hr

Student Worker Location: WEST VIRGINIA STATE UNIVERSITY - 54462001 Workdays/shifts : Varying shifts ... We do this by providing food service, catering, facilities management, and other integrated ...

Sodexo

Student Worker

Institute, WV · On-site

$12/hr

Student Worker Location: WEST VIRGINIA STATE UNIVERSITY - 54462001 Workdays/shifts : Varying shifts ... We do this by providing food service, catering, facilities management, and other integrated ...

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All JobsStudent Service JobsStudent Service Manager JobsStudent Service Manager Jobs in West Virginia

Student Service Manager information

See West Virginia salary details

$25.5K

$54.2K

$91.7K

How much do student service manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for student service manager in West Virginia is $54,169.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $62,300.00 per year, depending on experience, location, and employer.

What is a student service manager?

Student Service Managers are professionals who oversee and coordinate services that support students' academic and personal success within educational institutions. They typically manage programs related to student advising, counseling, housing, extracurricular activities, and support services. Their role often involves collaborating with faculty, staff, and students to enhance the overall student experience and ensure student needs are met efficiently. Student Service Managers also help design strategies to improve student retention, engagement, and satisfaction across campus.

What are some common challenges student service managers face when supporting a diverse student population?

Student Service Managers often encounter challenges such as addressing the varied needs of students from different backgrounds, managing high caseloads, and ensuring timely support. Balancing administrative duties with direct student interaction can be demanding, especially during peak enrollment or exam periods. Effective communication and adaptability are key in collaborating with faculty, counselors, and external organizations to provide comprehensive resources for all students.

What are the key skills and qualifications needed to thrive as a student service manager, and why are they important?

To thrive as a Student Service Manager, you need expertise in student affairs, program management, and a relevant degree in education, counseling, or a related field. Familiarity with student information systems, data analysis tools, and knowledge of compliance regulations is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help foster supportive student environments and effective communication. These skills ensure that student needs are met efficiently, enhancing retention, satisfaction, and overall campus experience.

What is the difference between Student Service Manager vs Academic Advisor?

AspectStudent Service ManagerAcademic Advisor
Required CredentialsBachelor’s degree often in education, counseling, or related field; experience in student servicesBachelor’s degree in education, counseling, or related field; sometimes a certification in academic advising
Work EnvironmentEducational institutions, student support offices, collegesColleges, universities, academic departments
Employer & Industry UsageUsed by colleges and universities to oversee student support servicesCommonly employed in higher education to guide students academically
Search & Comparison IntentPeople comparing roles in student support and managementStudents or staff seeking academic guidance or advising roles

The main difference is that a Student Service Manager oversees broader student support services and manages staff, while an Academic Advisor focuses on guiding students academically and helping them select courses. Both roles require similar educational backgrounds but differ in scope and responsibilities within educational institutions.

What are the most commonly searched types of Student Service jobs in West Virginia?

The most popular types of Student Service jobs in West Virginia are:

What are popular job titles related to Student Service Manager jobs in West Virginia?

For Student Service Manager jobs in West Virginia, the most frequently searched job titles are:

What job categories do people searching Student Service Manager jobs in West Virginia look for?

The top searched job categories for Student Service Manager jobs in West Virginia are:

What cities in West Virginia are hiring for Student Service Manager jobs?

Cities in West Virginia with the most Student Service Manager job openings:

Student Service Manager jobs near you
Infographic showing various Student Service Manager job openings in West Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,169 per year, or $26 per hour.

Assistant Director of Student Success

Fairmont, WV • On-site

Fairmont State University
Colleges, Universities, and Professional Schools • 201 - 500 employees
Learn more about Fairmont State Universityexternal

$14.25 - $18/hr

Full-time

Posted 8 days ago

Job description

Posting Details
Posting Summary
Working Title
Assistant Director of Student Success
Type of Position
Staff - Full Time
Department
Student Success
Appointment Length
July - June (12 mo)
Benefits Eligible?
Yes
Published Salary
Requested Part-Time Staff Hours
NA
F.T.E.
1.00
Grant Funded Position?
No
If temporary (or grant funded) position, indicate ending date
Description of Job Duties and Responsibilities
Position Summary
The Assistant Director of Student Success serves as an operational leader for the Student Success team within Enrollment Management and provides oversight for daily coordination, implementation, and assessment of student success initiatives, student support services, and retention-related operations.
At the direction of the Director of Student Success this position provides supervision and leadership to a team of Student Success Specialists while serving as a primary operational liaison between Enrollment Management, Student Affairs, Athletics, Academic Affairs, and other campus partners to ensure students receive coordinated, proactive, and student-centered support throughout their educational journey.
The Assistant Director is responsible for managing day-to-day student success operations, coordinating student intervention efforts, monitoring outreach and engagement initiatives, overseeing student support workflows, and assisting with institutional retention efforts using data, technology platforms, and collaborative strategies.
This position plays a key role in supporting institutional enrollment, persistence, retention, and student success goals while ensuring operational consistency, accountability, and high-quality student service delivery. The Director of Student Success may alter duties and responsibilities as necessary.
Essential Duties and Responsibilities
Student Success Operations & Leadership
• Oversee the daily operations of the Student Success area within Enrollment Management.
• Coordinate and manage frontline student support operations and service delivery within the Turley Center.
• Ensure students receive prompt, accurate, and student-centered support related to enrollment, financial aid, student accounts, housing, registration, retention, and student success services.
• Assist in the implementation and execution of institutional retention and persistence initiatives.
• Monitor operational effectiveness and identify opportunities for process improvement and enhanced student support.
• Assist with development and implementation of operational procedures, communication workflows, and student engagement strategies.
• Coordinate student outreach and intervention efforts related to retention, persistence, registration, and student success campaigns.
• Support divisional and institutional enrollment management initiatives as assigned.
• Serve as backup support for safe management and cashiering operations, including opening and closing sessions, balancing daily receipts, and ensuring funds are secured in accordance with university policies and internal controls. Assist in monitoring compliance with cash handling
procedures, maintaining accurate records, and escalating discrepancies as needed.
• Maintain proper documentation of cash transactions and report any discrepancies in accordance with departmental policy.
Supervision & Staff Management• Provide direct supervision, leadership, training, and operational oversight to Student Success Specialists and assigned student employees.
• Coordinate staff schedules, office coverage, and operational workflows to ensure consistent student support and service delivery.
• Conduct onboarding and training for new staff members related to university systems, customer service expectations, operational procedures, and student support protocols.
• Monitor staff performance, productivity, documentation, responsiveness, and adherence to institutional expectations and operational procedures.
• Assist with performance evaluations, coaching, professional development, and corrective action documentation as appropriate.
• Foster a collaborative, student-centered, and solutions-oriented team of culture.
Student Support, Outreach & Intervention
• Provide leadership, coordination, and accountability for Student Success Specialists and support staff in advancing institutional retention and persistence goals.
• Ensure Specialists actively contribute toward divisional and university retention objectives through proactive outreach, student engagement, intervention efforts, and coordinated student support initiatives.
• Collaborate with the Director of Student Success to monitor retention progress, identify barriers impacting persistence, and implement operational strategies that support overall student retention and success.
• Coordinate proactive student outreach efforts related to:
o Registration
o Academic progress
o Early alerts
o Student account concerns
o Financial aid follow-up
o Enrollment persistence
o Retention campaigns
• Assist the Director in managing student intervention strategies for at-risk students through coordinated support efforts and referrals.
• Serve as an escalation point for complex student concerns requiring other coordination or support.
• Coordinate referrals between Enrollment Management, Student Affairs, Academic Affairs, CARE Team representatives, and other campus resources.
• Assist with orientation, welcome programming, commencement activities, Maroon & White events, and other enrollment and retention-related initiatives.
Technology & Reporting
• Lead with operational oversight and utilization of Navigate360/Slate and other student success technologies, serving as a SuperUser representative for the Enrollment Management Division with operational oversight and utilization of Navigate360/Slate and other student success technologies.
• Monitor and ensure appropriate documentation standards and utilization expectations within Navigate360/Slate.
• Provide regular reports to the Director on efficacy of outreach and campaigns and any other pertinent information related to retention.
• Assist with development and execution of student success campaigns, appointment campaigns, early alerts, and retention initiatives within Navigate360/Slate.
• Utilize institutional data, reporting tools, and student success technologies to monitor outreach effectiveness, identify trends, and support operational decision-making.
• Collaborate with Institutional Research, Information Technology, and campus stakeholders to improve student success reporting and intervention processes.
Minimum Required Education
Minimum of a Bachelor's Degree in Education, Business Administration, Psychology in a related field.
Required Licenses and/or Certifications
N/A
Minimum Required Qualifications
  • Minimum of three (3) years of progressive experience in student services, enrollment management, student success, retention, advising, or related higher education operations.
  • Demonstrated experience coordinating student support services and managing operational workflows.
  • Experience supervising staff, student employees, or teams.
  • Strong interpersonal, organizational, and communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience using student information systems, CRM platforms, or student success technologies.
  • Ability to analyze information, solve problems, and make sound operational decisions.

Preferred Qualifications
  • Master's degree in Higher Education, Student Affairs, Counseling, Leadership, or related field.
  • Experience utilizing Navigate360, Banner, Slate, TouchNet, or related higher education systems.
  • Experience with student retention initiatives, early alert systems, and student intervention models.
  • Experience working collaboratively across academic and student support units.

Posting Detail Information
Requisition Number
2027015SP
Number of Vacancies
1
Anticipated Hire Date
ASAP
Position End Date (if temporary)
Job Open Date
08/19/2026
Job Close Date
09/02/2026
Open Until Filled
No
Special Instructions to Applicants
Advertising Summary
Quicklink for Posting
https://www.fairmontstatejobs.com/postings/11756
Job Duties

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