Student Service Manager Jobs in Boca Raton, FL (NOW HIRING)

Florida Atlantic University is seeking an Associate Director for First Generation Student Success- Boca Raton, FL. Our goal is to connect students to resources available at Florida Atlantic University that better support and assist in their development as a student beyond average expectations. We achieve this by guiding students through advising, career services, and other vital student accessibility.

• Management of selection, recruitment, and onboarding processes for scholarship programs, including the Kelly/Strul Emerging Scholars program.
• Provide supervision and performance assessment of Coordinator positions.
• Provide opportunities for professional staff training and development related to office processes and teambuilding.
• Provide training for campus partners related to supporting first-generation students inside and outside of the classroom.
• Development and facilitation of the First-Generation SLS course curriculum and class instruction.
• Meet regularly with program academic advisors/coaches to monitor student progress and create intervention strategies for first-generation students.
• Work closely with the assessment team to continuously review, assess, and improve the program recruitment, onboarding, curriculum, and mentoring processes.
• Develop a process that supports students in obtaining experiential learning experiences (i.e., study abroad, internships, job shadowing, undergraduate research, leadership positions, and on/off campus employment) that support academic and career readiness skills necessary for post-graduate programs and job placement.
• Provide support and representation at Kelly/Strul events, including but not limited to recruitment, orientation, graduation, and donor-related events.
• Organize training and workshops for faculty and campus partners that analyze national trends regarding first-generation student needs, engagement strategies, and academic support.
• Ongoing review of assessment practices and KPI data collection for annual reports.
• Developing and updating standard operating procedures for the first-generation student success office operations and program management.
• Responsible for developing and executing strategies to maintain contact and engagement with first-generation alumni, including graduates from the Kelly/Strul Emerging Scholars program.
• Create and implement initiative strategies to increase mentorship opportunities for first-generation students.
• Serve as advisor to the Tri-Alpha First-Generation Honors Society Registered Student Organization.
• Supervision of both Coordinator positions by conducting one-on-ones and performance evaluations.
• Provide vision for Kelly/Strul Meetups and Mentoring Program that includes donor and campus partner engagement.
• Collect data and assist with the end-of-year reporting for the division and Kelly/Strul Executive Board.
• In the absence of the Director, represent the Office of First-Generation Student Success at orientation, How2FAU, Open Houses, etc.
• Participate in institutional, divisional, and department-wide events as needed.
• Stay current on research and best practices for encouraging first-generation student success.

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
• State retirement options including tax-deferred annuities and Roth 403(b) plans.
• State employees Public Service Loan Forgiveness (PSLF) program.
• Sick Leave Pool Program.
• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
• Paid Community Engagement Volunteer Service Day.
• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment.
• For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

For details on FAU’s amazing offers visit us at https://www.fau.edu/hr/benefits/index.php

• Master's degree in an appropriate area of specialization and four years of appropriate experience; or a bachelor's degree in an appropriate area of specialization and six years of appropriate experience required.

Salary: $58,000 - $62,000 Annually.

Exempt Administrative, Managerial, Professional (AMP) College or Department: Student Affairs: First Generation Student Success.

Location: Boca Raton.

Work Days and Hours: Monday - Friday, 8 a.m. - 5 p.m. Some nights and weekends required.

Application Deadline: 2026-09-25.

Florida Atlantic University is an equal access/equal opportunity employer that complies with all applicable federal and state laws regarding nondiscrimination.

If you require an accommodation to participate in any part of the recruitment process, please contact Florida Atlantic’s Office of Civil Rights and Title IX at 561-297-3004 or send an email to accommodate@fau.edu.

REQUEST FOR ACCOMMODATIONS: Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu.