Student Service Manager Jobs in Georgia (NOW HIRING)

About Us
Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.
Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.
Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable). Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Department Information
Continuing & Professional Education
Job Summary
The Student Services Coordinator reports to the Student Success Manager of Continuing & Professional Education (CPE) and is responsible for coordinating and delivering student services across CPE. This highly customer-facing role involves providing operational and administrative support for the facility; overseeing front desk services; maintaining accurate student and program records; supporting the delivery of all courses; supporting needs assessments to identify revenue-generating service opportunities; tracking and promoting awareness of services; supporting recruitment; and improving student service processes and procedures. The position requires flexible hours, including some evenings and weekends as needed, and may include other duties as assigned.
Responsibilities
Significant Duties & Responsibilities include:
Client and Student Services

• Serve as primary administrative support for all front-line services (i.e., greeting visitors, answering phones, managing mail, scheduling appointments, maintaining the reception area, providing a welcoming and efficient office environment, etc.).
• Provide exemplary customer service to students, staff, instructors, and external partners across all CPE divisions.
• Support supervisor in identifying, implementing, and improving student services processes and procedures.
• Assist with student advising; support online and in person courses; provide accurate guidance on military enrollment and funding processes; assist with testing procedures, to include scheduling, and proctoring when applicable.
• Facilitate collaboration with CSU staff, faculty, and external partners regarding CPE student services and opportunities.
• Provide administrative support for CPE programmatic initiatives, events and special projects, such as data collection, reporting and documentation in compliance with CSU policies and procedures.

Operations & Facilities

• Support the selection, training, and mentorship of student assistants.
• Create and maintain the facility schedule, with oversight from supervisor, ensuring staffing aligns with the pre-determined budget.
• Maintain responsibility for the opening and closing of the facility and on-site management for events/classes.
• Perform routine facility inspections to identify preventative maintenance needs
• Submit and track facilities maintenance requests in CSU systems, following up as needed to ensure timely completion.
• Serve as primary contact and on-site support for in-house event services.
• Assist with the organization and scheduling of event services, conferences, and classes.

Information Management

• Enter, amend, and extract pertinent information from online registration software to support programmatic, marketing, and operational efforts.
• Regularly review and update databases, SOPs, and website content to ensure accuracy and relevance.
• Receive, track, and process all student requests in a timely manner.
• Maintain accurate student attendance, transcript, evaluation, and certificate records for all CPE programs; ensure timely data input.
• Ensure accurate payment processing and compliance with all applicable policies and procedures.
• Compile and distribute up-to-date emergency preparedness plans to ensure facility/staff readiness and policy compliance.

Required Qualifications
Required Qualifications include: A bachelor's degree and three to five years in an education setting, preferably higher education; or any combination of education and experience that demonstrates the ability to perform the required duties. The successful candidate should be: proficient in MS Office products; have the ability to use systems and equipment for accomplishing office work in a higher education setting; demonstrate the ability to work independently; maintain confidentiality; be able to complete tasks with accuracy and efficiency; have strong organizational skills; have excellent customer service skills; and have the ability to communicate well with students, faculty, administrators, and the general public.
Proposed Salary
The proposed annualized salary range for this position is $40,253 - $43,784 and includes full benefits.
Knowledge, Skills, & Abilities
Knowledge, Skills, & Abilities include: Strong customer service skills.; Excellent communication and interpersonal skills.; Proficient with MS Office products and web navigation.; Ability to learn new software.; Excellent organizational skills with strong attention to detail.; Ability to use discretion with confidential information.; Ability to use independent judgement and initiative.; Problem-solving skills.; Ability to demonstrate accountability.; Ability to receive constructive feedback.; Provide mentorship and support for student assistants.; Ability to operate technical and audio-visual equipment.
Contact Information
If you have any questions, please contact Vernita Harris, Hiring Manager, via email at harris_vernita@columbusstate.edu.
USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Institutional Values

• Excellence: Actively engaging outstanding methods in teaching, academic discovery, creative pursuits, student success, cultural enrichment and the overall campus community.
• Creativity: Pursuing distinction through inquiry and innovation, challenging convention and focusing on solutions.
• Engagement: Dynamic civic involvement and participation of students, faculty, staff and alumni in the university experience.
• Sustainability: Advancing fiscal responsibility, well-being, innovation, lifelong learning and environmental stewardship.
• Inclusion: Cultivating and championing a campus environment that welcomes diverse backgrounds, ideas, perspectives and practices.
• Servant Leadership: Leading through ethical empowerment and service.

Conditions of Employment
All selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties:

• A credit check completed for Positions of Trust and or approved departmental Purchase Card usage;
• Pre-employment drug testing for positions with high-risk responsibilities.
• Motor vehicle reports are required for positions that are required to drive a Columbus State University fleet vehicle or other vehicle designated as a fleet vehicle. A successful drug screening will be required as a condition of employment a randomly thereafter.

*Applicants for positions of trust may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. *
For Faculty Hires : Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom.
Equal Employment Opportunity
Columbus State University is proud to be an equal employment, equal access, and equal educational opportunity institution. It is the policy of our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws.
Other Information
This is not a supervisory position.
This position has financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.
Background Check

• Position of Trust + Education

Special Applicant Instructions
Visit Columbus State University's online Careers portal to drive your career with us! The online applicant system provides you with the ability to review job opportunities and apply to those that you are interested in and feel qualified for. Each job posting has a summary description of the position and required qualifications. All job applications must be submitted through the online portal system.