Strategic Operations Project Manager Jobs in Ontario

About Us:

Opensity Solutions is the largest techenabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.

As a Project Manager at Opensity Solutions, you will serve as the single point of accountability to the client for project outcomes. You will own the client relationship, scope, commitments, and overall success of assigned projects - including infrastructure upgrades, client onboarding, acquisitions, and ServiceNow development. This role requires strong client relationship management, strategic project leadership, and exceptional communication skills to drive cross-functional teams toward successful, on-time, and on-budget delivery.

Job type: Full time/Permanent

Location: Remote in Ontario/Alberta

Compensation: CAD 100,000- 110,000 per annum

ROLES & RESPONSIBILITIES

Responsibilities for this role include, but may not be limited to, the following:

Client & Stakeholder Management

• Serve as primary client contact and relationship owner, acting as the single voice to the client.

• Lead all client meetings, workshops, steering committees, and governance forums.

• Manage client expectationsregardingscope, timeline, risks, and deliverables.

• Communicate status, risks, issues, and change requests clearly and proactively.

• Own executive-level escalations and drive resolutions with urgency and transparency.

Scope, Planning & Decision Ownership

• Own project scope,objectives, and success criteria in alignment with client and organizational strategy.

• Maintain the master project plan and milestone commitments, confirming priorities with the client.

• Approve priorities, sequencing, and trade-off decisions thatimpactdelivery timelines or scope.

• Own and enforce change control processes, including change order negotiations with the client.

• Holdfinalapproval authority for all deliverables prior to client submission.

Governance, Reporting & Risk Management

• Own the final status reporting delivered to the client, includingmessaging arounddelays or risks.

• Prepare, review, edit, and contextualizedeliverymetrics, RIDAC logs, and forecasts.

• Decide mitigation strategies fordeliveryrisks and issue.

• Manage executive-level escalations and ensure compliance with PMO standards and governance requirements.

Financial & Commercial Management

• Own project budget, forecasts, and overall financial performance.

• Approve invoicing inputs and track commercial health of assigned projects.

• Lead change order discussions and client negotiations for scope or cost adjustments.

• Ensure contract compliance across all project deliverables.

KNOWLEDGE, SKILLS & ATTRIBUTES

• Proven ability to lead and deliver technology projects in a fast-paced, dynamic environment.

• Strong client relationship management and communication skills witha track recordof high client satisfaction.

• Expertise inproject planning, risk management, and cross-functional team leadership.

• Business acumen with the ability to align project outcomes to organizational strategy.

• Proficiencyin communicating technical concepts to non-technical audiences.

• Experience managing projects with distributed and offshore/nearshore delivery teams.

• Strong financial and commercial management skills, including budgeting, forecasting, andchangeorder negotiation.

• High ethical standards and commitment to confidentiality and data security.

• Dedication to K2 Values: Respect, Accountability, Collaboration, Innovation, Service Orientation.

• Commitment to diversity, equity, and inclusion.

QUALIFICATIONS& REQUIREMENTS

• 5+ years of technical project delivery experience with direct client-facing responsibility.

Experience leading implementations of general technology services, including but not limited to:

• Microsoft Enterprise Infrastructure Solutions (Azure, Active Directory, Microsoft 365, SharePoint, etc.)

• Document Management Systems (iManage, NetDocuments, etc.)

• Virtualization Platforms (VMware, Nutanix, etc.)

• Data Storage, Backup, and Disaster Recovery

• Security Operations and Compliance (SOC2, ISO audits, etc.)

• Datacenter migration, circuits installation

• Enterprise and Solution Integration

• Firm merger and acquisition integration.

• Experience managing projects with offshore/nearshore delivery teams and structured handoff cadences across time zones.

Education

• Bachelor's degree in Business, Project Management, Management Information Systems, Computer Science, or related fieldrequired.

Credentials / Certifications

• PMP certificationpreferred.

• Agile certification (e.g., Scrum Master)a plus.

• ITIL certificationa plus.

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.