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Strategic Operations Manager Jobs in Fishers, IN

FORUM Credit Union

Mortgage Operations Manager

Fishers, IN · On-site

$100 - $125/hr

Overview Join Our Team as a Mortgage Operations Manager! Are you ready to take your career to the ... This role also maintains an active pipeline while supporting strategic initiatives across the ...

Socket.dev

Mortgage Operations Manager

Fishers, IN · On-site

$80 - $100/hr

Overview Join Our Team as a Mortgage Operations Manager! Are you ready to take your career to the ... This role also maintains an active pipeline while supporting strategic initiatives across the ...

NAPA

Operations Manager Supply Chain

Indianapolis, IN · On-site

$80 - $100/hr

Manages functions of inbound and/or outbound operations by setting strategic performance ... Leads strategic implementation of truck yard operations, ensuring efficient organization of ...

fgf brands

Site Operations Manager

Brownsburg, IN · On-site

Site Operations Manager To become the world's greatest baker, we need the world's greatest team ... and strategic leader with excellent planning and organizational skills • Effective verbal and ...

fgf brands

Site Operations Manager

Brownsburg, IN · On-site

Site Operations Manager To become the world's greatest baker, we need the world's greatest team ... and strategic leader with excellent planning and organizational skills • Effective verbal and ...

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Strategic Operations Manager information

See Fishers, IN salary details

$61.3K

$111.8K

$151.2K

How much do strategic operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for strategic operations manager in Fishers, IN is $111,817.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,100.00 and $129,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a strategic operations manager?

To thrive as a Strategic Operations Manager, you need strong analytical skills, business acumen, and experience in operations management, often supported by a relevant bachelor’s or master’s degree. Familiarity with enterprise resource planning (ERP) systems, data analysis tools, and project management certifications like PMP are typically required. Exceptional leadership, cross-functional communication, and problem-solving abilities help individuals excel in driving operational efficiency and strategic initiatives. These skills and qualities are crucial for aligning operational processes with organizational goals and ensuring sustainable business growth.

How does a strategic operations manager typically collaborate with cross-functional teams to drive business objectives?

Strategic Operations Managers regularly work alongside departments such as finance, marketing, sales, and supply chain to align operational initiatives with overall business goals. They facilitate communication between teams, lead project planning sessions, and often serve as the point person for integrating new processes or technologies. By coordinating efforts across functions, they help ensure that resources are used efficiently and that strategic projects are executed on time and within budget. This collaborative approach is essential for identifying process improvements and fostering innovation across the organization.

What is the difference between Strategic Operations Manager vs Business Analyst?

AspectStrategic Operations ManagerBusiness Analyst
Required CredentialsBachelor's degree in Business, Management, or related field; often an MBA; experience in operationsBachelor's degree in Business, Finance, or related field; certifications like CBAP or PMI-PBA beneficial
Work EnvironmentOversees operations teams, collaborates with management, focuses on strategic planningAnalyzes business processes, gathers requirements, supports project teams
Employer & Industry UsageCommon in corporate, manufacturing, and logistics sectorsWidely used in consulting, finance, and technology industries

The Strategic Operations Manager focuses on high-level operational strategy and management, overseeing teams and implementing long-term plans. In contrast, a Business Analyst concentrates on analyzing business processes, gathering requirements, and supporting project execution. While both roles require strong analytical skills and industry knowledge, their core responsibilities and focus areas differ significantly.

How much is a strategic operations manager paid?

The average salary for a strategic operations manager typically ranges from $80,000 to $130,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often including bonuses and benefits.

Is a strategic operations manager a high paying job?

Strategic operations managers typically earn higher-than-average salaries due to their leadership responsibilities and expertise in optimizing business processes. Compensation varies by industry, experience, and location but generally includes a competitive base salary plus bonuses or incentives. Advanced skills in data analysis, project management, and strategic planning can further increase earning potential.

What does a strategic operations manager do?

A strategic operations manager oversees an organization’s operational activities to improve efficiency, align processes with business goals, and support long-term growth. They analyze data, develop strategies, coordinate cross-departmental efforts, and often use tools like project management software to implement improvements.

What are the most commonly searched types of Strategic Operations jobs in Fishers, IN?

The most popular types of Strategic Operations jobs in Fishers, IN are:

What job categories do people searching Strategic Operations Manager jobs in Fishers, IN look for?

The top searched job categories for Strategic Operations Manager jobs in Fishers, IN are:

What cities near Fishers, IN are hiring for Strategic Operations Manager jobs?

Cities near Fishers, IN with the most Strategic Operations Manager job openings:

Strategic Operations Manager jobs near you
Infographic showing various Strategic Operations Manager job openings in Fishers, IN as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $111,817 per year, or $53.8 per hour.

Operations Manager, Commercial Lines

Gregory and Appel Insurance

Indianapolis, IN • On-site

Full-time

Re-posted 24 days ago

Key responsibilities

  • Lead the daily operations of the commercial lines service team supporting a mid-market book of business, ensuring timely and accurate execution of all service activities

  • Drive a disciplined renewal process, including pre-renewal strategy, exposure updates, marketing/remarketing, and carrier negotiations

  • Partner with producers to support new business onboarding, ensuring smooth transitions and strong first-year client experiences

Job description

The Operations Manager, Commercial Lines leads and supports the commercial lines service team in delivering high-quality, proactive service to clients while driving retention, renewal excellence, and operational scalability. This role is responsible for ensuring a consistent, efficient service model across a diverse portfolio of accounts, typically characterized by multi-line coverage, moderate complexity, and relationship-driven service expectations.
Blending strategic leadership with hands-on execution, this individual partners closely with producers and leadership to align service delivery with growth objectives. The Operations Manager plays a critical role in optimizing workflows, strengthening carrier engagement, and leveraging data and technology to improve both team performance and client outcomes.
This role oversees the day-to-day operations of the commercial lines operations team, including account management, renewal lifecycle execution, and client service standards. The Manager ensures operational discipline, E&O compliance, and consistency in service delivery while building a team capable of supporting sustainable mid-market growth.
A strong people leader, the Operations Manager develops and coaches account managers and service professionals, fostering a culture of accountability, responsiveness, adaptability and continuous improvement.
Key Responsibilities
  • Lead the daily operations of the commercial lines service team supporting a mid-market book of business, ensuring timely and accurate execution of all service activities
  • Drive a disciplined renewal process, including pre-renewal strategy, exposure updates, marketing/remarketing, and carrier negotiations
  • Partner with producers to support new business onboarding, ensuring smooth transitions and strong first-year client experiences
  • Standardize and optimize workflows to support efficiency, consistency, and scalability across mid-market accounts
  • Ensure adherence to agency management system standards, documentation protocols, and risk management best practices
  • Monitor key operational and service metrics (retention, renewal timelines, activity management, revenue per account manager, backlog) and take action to improve results
  • Oversee file audits and quality assurance processes to ensure compliance and service excellence
  • Build and maintain strong working relationships with carrier partners to support competitive placement and service responsiveness
  • Champion the use of technology, automation, and best practices to enhance the client and employee experience

People Leadership & Development
  • Evaluate staffing needs based on book segmentation, revenue growth, and service complexity; recommend hiring and structure accordingly
  • Onboard, and develop account managers and client service team members aligned to a mid-market service model
  • Establish clear roles, expectations, and performance standards tied to service timelines, accuracy, and client experience
  • Provide ongoing coaching, mentorship, and performance management to elevate individual and team performance
  • Support career pathing and skill development, including technical coverage knowledge, client advisory skills, and efficiency in service delivery
  • Foster a collaborative, accountable, and client-focused team environment

Operational & Financial Management
  • Support annual planning and budgeting processes; manage departmental expenses in alignment with financial targets
  • Balance workloads and capacity across the team to ensure service standards are consistently met
  • Improve operational efficiency by reducing rework, managing backlog, and enhancing process discipline
  • Contribute to profitability through strong retention, efficient service delivery, and effective resource utilization

Client & Business Impact
  • Maintains a strong partnership with our Sales Leadership to ensure client service strategy is executed with excellence.
  • Oversee service delivery for a team servicing mid-market commercial lines accounts, ensuring a consultative yet efficient client experience
  • Act as an escalation point for complex service issues, renewals, or client concerns
  • May maintain a small, strategic book of business or selectively engage in key client relationships
  • May support new business efforts through exposure analysis, coverage review, and quoting/rating as needed
  • Partner with leadership to continuously refine the mid-market service model and enhance client satisfaction and retention

Qualifications & Experience
  • 3-7 years of commercial lines insurance experience, with strong knowledge of mid-market accounts, multi-line coverages, and carrier markets
  • 3 years of leadership experience (preferred), including direct management of account managers or client service teams
  • Demonstrated success leading teams in a fast-paced agency environment, with accountability for service standards, retention, and operational performance
  • Strong understanding of renewal processes, marketing/remarketing strategies, and client lifecycle management
  • Experience with agency management systems and leveraging technology to drive efficiency and reporting
  • Proven ability to analyze metrics, manage workflows, and implement process improvements
  • Excellent communication, coaching, and leadership skills, with the ability to influence both peers and senior leadership

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