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Principal Associate, Learning Consultant - Credit Learning

Capital One's Enterprise Learning & Development team is seeking a Learning Consultant to drive high-impact, innovative educational solutions for Credit College. In this role, you will partner with business leaders to translate intent into effective learning experiences. Using a stakeholder-focused, iterative approach, you will collaborate across teams to develop learning solutions that directly address business needs and performance goals.

As one of Capital One's flagship learning portfolios, Credit College fuels our business through practical and immersive credit learning experiences. The target audience for Credit College is business and credit analysts at various levels who are seeking to develop their credit and judgment skills as well as adjacent job families looking to better navigate Capital One's credit culture.

How You'll Work

Our dedicated team works with highly engaged partners to envision and deliver the future of credit training at Capital One. As a Learning Consultant, you will act as the strategic link between Stakeholders, Subject Matter Experts (SMEs), and Design and Delivery partners.

Key responsibilities include:

• Strategic Liaison: Collaborating with instructional designers and delivery partners to ensure learning solutions meet business needs and align with the broader learner journey.

• Needs Analysis & Scoping: Conducting thorough performance gap analyses to identify and scope new opportunities for credit content in response to emerging business priorities.

• Impact & Oversight: Partnering with the delivery team to monitor execution and ensure all programs achieve their defined learning impact goals.

• Collaboration: Working closely with the Consulting Lead and credit stakeholders to maintain a curriculum that is both accurate, pedagogically sound, and responsive to emerging needs.

The ideal candidate is:

• A strategic learning partner: Possesses strong expertise in adult learning theory and learning design principles; thinks holistically; solves problems systemically; balances long-term learning vision with immediate stakeholder requests; brings structure to ambiguity and manages multiple priorities effectively.

• A strategic business consultant: Connects business requirements to specific learning solutions; influences the direction of learning programs by aligning the content vision with stakeholder objectives and ensuring all curricula map back to primary business goals.

• A highly collaborative and consensus-minded partner: Works cross-functionally with Subject Matter Experts (SMEs) to define learning needs and develop learning solutions; serves as the central liaison between design, delivery, and business partners to ensure a cohesive end-to-end experience.

• Adept at championing an iterative strategy: Demonstrates a high degree of responsiveness to learner feedback and stakeholder requests; proactively refines solutions to ensure maximum effectiveness and relevance to emerging business needs.

• Able to juggle multiple complex learning initiatives: Works with minimal oversight, leveraging a solutions-oriented mindset to deliver high-quality results on time

• Data-driven and focused on impact: Uses feedback and defined metrics to improve offerings and measure tangible performance outcomes.

• A proactive team player: Actively shares best practices and identifies efficiencies to elevate the collective expertise of the team and the broader L&D community.

What You Need to be Successful:

• Experience in instructional design and learning consultancy: While specific industry knowledge in credit or risk management is a plus, we prioritize a deep understanding of how to drive measurable learning outcomes.

• Ability to be a strong partner to multiple specialized roles: You must be comfortable acting as the "connective tissue" between Design and Delivery partners and technical SMEs.

• High level of initiative and ownership: A focus on maximizing the impact of every learning initiative, taking full accountability for the quality of the solution and its alignment with stakeholder expectations.

• Excellent communication and influence: Ability to influence senior partners and translate complex credit concepts into clear, actionable instructions for Design and Delivery teams.

• Ability to manage ambiguity, lead through change, and deliver results within a complex, organizational structure.

• A collaborative approach with key partners and SMEs to collectively define the "destination state" for a variety of learner personas and oversee the execution of those learning strategies.

• Ability to work with minimal oversight, delivering high-quality, accurate results on time, without compromising the depth or integrity of the content.

Basic Qualifications

• Bachelor's Degree or military experience

• At least 2 years of experience in adult learning and development

• At least 1 year of experience in client consulting

Preferred Qualifications

• 3+ years of experience in adult learning and development

• 2+ years of experience in client consulting

• 1+ year of experience in project or program management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $108,900 - $124,300 for Learning Consultant

Richmond, VA: $98,900 - $112,900 for Learning Consultant

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).