Customer Care Project Manager
$74K - $95K/yr
The Customer Care Project Manager plays a critical role in enabling Customer Care's strategic initiatives by bringing structure, clarity, and momentum to high-impact projects and ensuring cross ...
$74K - $95K/yr
The Customer Care Project Manager plays a critical role in enabling Customer Care's strategic initiatives by bringing structure, clarity, and momentum to high-impact projects and ensuring cross ...
$74K - $95K/yr
The Customer Care Project Manager plays a critical role in enabling Customer Care's strategic initiatives by bringing structure, clarity, and momentum to high-impact projects and ensuring cross ...
Tulsa, OK · On-site
$74K - $95K/yr
The Customer Care Project Manager plays a critical role in enabling Customer Care's strategic initiatives by bringing structure, clarity, and momentum to high-impact projects and ensuring cross ...
Tulsa, OK · On-site
$74K - $95K/yr
The Customer Care Project Manager plays a critical role in enabling Customer Care's strategic initiatives by bringing structure, clarity, and momentum to high-impact projects and ensuring cross ...
The Hospice Director of Growth & Strategic Initiatives will manage Valir Hospice's business ... Experienced at preparing and presenting quarterly goals and forecasts for future projects.
The Hospice Director of Growth & Strategic Initiatives will manage Valir Hospice's business ... Experienced at preparing and presenting quarterly goals and forecasts for future projects.
$121K - $131K/yr
The Strategic Project Manager will lead and coordinate the implementation of high impact projects, partnering closely with regional leaders and subject matter experts to align on governance, tracking ...
$121K - $131K/yr
The Strategic Project Manager will lead and coordinate the implementation of high impact projects, partnering closely with regional leaders and subject matter experts to align on governance, tracking ...
$121K - $131K/yr
The Strategic Project Manager will lead and coordinate the implementation of high impact projects, partnering closely with regional leaders and subject matter experts to align on governance, tracking ...
$121K - $131K/yr
The Strategic Project Manager will lead and coordinate the implementation of high impact projects, partnering closely with regional leaders and subject matter experts to align on governance, tracking ...
Tulsa, OK · On-site
$121K - $131K/yr
The Strategic Project Manager will lead and coordinate the implementation of high impact projects, partnering closely with regional leaders and subject matter experts to align on governance, tracking ...
Quick apply
Tulsa, OK · On-site
$121K - $131K/yr
The Strategic Project Manager will lead and coordinate the implementation of high impact projects, partnering closely with regional leaders and subject matter experts to align on governance, tracking ...
Tulsa, OK · On-site
$121K - $131K/yr
The Strategic Project Manager will lead and coordinate the implementation of high impact projects, partnering closely with regional leaders and subject matter experts to align on governance, tracking ...
Tulsa, OK · On-site
$121K - $131K/yr
The Strategic Project Manager will lead and coordinate the implementation of high impact projects, partnering closely with regional leaders and subject matter experts to align on governance, tracking ...
Norman, OK · On-site +1
We are seeking a dynamic Project Manager to drive key initiatives that will transform the student experience, benefiting from our strategic alliance with the University of Oklahoma. You'll be ...
Norman, OK · On-site +1
We are seeking a dynamic Project Manager to drive key initiatives that will transform the student experience, benefiting from our strategic alliance with the University of Oklahoma. You'll be ...
Tulsa, OK · On-site +1
Experience working on projects or initiatives that directly tie to an organization's strategy or ... Ability to manage mixed teams of customer, vendor, and partner stakeholders across multiple ...
Tulsa, OK · On-site +1
Experience working on projects or initiatives that directly tie to an organization's strategy or ... Ability to manage mixed teams of customer, vendor, and partner stakeholders across multiple ...
Tulsa, OK · On-site
Experience working on projects or initiatives that directly tie to an organization's strategy or ... Ability to manage mixed teams of customer, vendor, and partner stakeholders across multiple ...
Tulsa, OK · On-site
Experience working on projects or initiatives that directly tie to an organization's strategy or ... Ability to manage mixed teams of customer, vendor, and partner stakeholders across multiple ...
Tulsa, OK · On-site
We are seeking a Technical Project Manager to join the Integrated Strategies team, supporting complex, multi-stakeholder technical initiatives focused on workforce development, labor market data ...
Tulsa, OK · On-site
We are seeking a Technical Project Manager to join the Integrated Strategies team, supporting complex, multi-stakeholder technical initiatives focused on workforce development, labor market data ...
Norman, OK · On-site
$40 - $50/hr
Overview: Our client is seeking an experienced Senior Project Manager to support a strategic ... initiatives, and the ability to quickly integrate into an established project team. Key ...
Norman, OK · On-site
$40 - $50/hr
Overview: Our client is seeking an experienced Senior Project Manager to support a strategic ... initiatives, and the ability to quickly integrate into an established project team. Key ...
Norman, OK · On-site
$40 - $50/hr
Overview: Our client is seeking an experienced Senior Project Manager to support a strategic ... Experience leading complex enterprise technology initiatives from planning through execution
Quick apply
Norman, OK · On-site
$40 - $50/hr
Overview: Our client is seeking an experienced Senior Project Manager to support a strategic ... Experience leading complex enterprise technology initiatives from planning through execution
Tulsa, OK · On-site
We are seeking a Technical Project Manager to join the Integrated Strategies team, supporting complex, multi-stakeholder technical initiatives focused on workforce development, labor market data ...
Tulsa, OK · On-site
We are seeking a Technical Project Manager to join the Integrated Strategies team, supporting complex, multi-stakeholder technical initiatives focused on workforce development, labor market data ...
Tulsa, OK · On-site +1
... leadership, strategy, and project management/strategy execution. You can think of us as the ... Infrastructure projects * IT Security initiatives * Digital transformation programs * Business ...
Tulsa, OK · On-site +1
... leadership, strategy, and project management/strategy execution. You can think of us as the ... Infrastructure projects * IT Security initiatives * Digital transformation programs * Business ...
Tulsa, OK · On-site +1
We are seeking a Technical Project Manager to join the Integrated Strategies team, supporting complex, multi-stakeholder technical initiatives focused on workforce development, labor market data ...
Tulsa, OK · On-site +1
We are seeking a Technical Project Manager to join the Integrated Strategies team, supporting complex, multi-stakeholder technical initiatives focused on workforce development, labor market data ...
Tulsa, OK · On-site
... leadership, strategy, and project management/strategy execution. You can think of us as the ... Infrastructure projects * IT Security initiatives * Digital transformation programs * Business ...
Tulsa, OK · On-site
... leadership, strategy, and project management/strategy execution. You can think of us as the ... Infrastructure projects * IT Security initiatives * Digital transformation programs * Business ...
Manage advanced budgets, schedules, and risk strategies * Mentor project managers and develop future leaders * Influence regional and organizational initiatives * Implement innovative construction ...
Manage advanced budgets, schedules, and risk strategies * Mentor project managers and develop future leaders * Influence regional and organizational initiatives * Implement innovative construction ...
$91K - $126K/yr
... help drive strategic initiatives that modernize finance operations and enable a human-led, AI ... Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ...
$91K - $126K/yr
... help drive strategic initiatives that modernize finance operations and enable a human-led, AI ... Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ...
Edmond, OK · On-site
This role is responsible for leading project management initiatives that support the direction, and ... strategies, establish contingency triggers, and report risk exposure to leadership. * Conduct ...
Quick apply
Edmond, OK · On-site
This role is responsible for leading project management initiatives that support the direction, and ... strategies, establish contingency triggers, and report risk exposure to leadership. * Conduct ...
| Aspect | Strategic Initiatives Project Manager | Business Development Manager |
|---|---|---|
| Primary Focus | Leading strategic projects to achieve organizational goals | Growing business through client acquisition and partnerships |
| Required Skills | Project management, strategic planning, cross-functional coordination | Sales, negotiation, market analysis |
| Certifications | PMP, PMI-ACP often preferred | Sales certifications like CSO, CBAP less common |
| Work Environment | Corporate, consulting firms, large organizations | Sales teams, client-facing roles, startups |
The Strategic Initiatives Project Manager focuses on executing strategic projects within an organization, ensuring alignment with long-term goals. In contrast, the Business Development Manager concentrates on expanding the company's market presence and revenue through client relationships and new opportunities. While both roles require strategic thinking, their core responsibilities and skill sets differ significantly.
8.0
Based on 24 frontline employees who took The Breakroom Quiz
174th of 487 rated machine equipment manufacturers
Job Description:
The Customer Care Project Manager is responsible for leading and coordinating cross-functional initiatives that support the success of Customer Care operations. This role partners closely with internal teams including, but not limited to, IT, Marketing, Finance, Warranty, and CRM to plan, execute, and deliver projects that improve systems, insights, and processes. The Customer Care Project Manager plays a critical role in enabling Customer Care's strategic initiatives by bringing structure, clarity, and momentum to high-impact projects and ensuring cross-functional efforts deliver meaningful results.The Customer Care Project Manager leads projects from planning through execution and launch, ensuring alignment across stakeholders andtimelydelivery of outcomes. This role requires strong organizational, communication, and problem-solving skills, as well as the ability to manage multiple initiatives simultaneously in a fast-paced environment.
Primary duties may include, but are not limited to:
Lead and manage cross-functional Customer Care projects from initiation through execution and launch
Serve as the primary point of contact for assigned initiatives, ensuring alignment across departments
Develop and manage project plans, timelines, milestones, and deliverables
Identifyrisks, dependencies, and gaps, and proactively drive resolutions
Provide regular project updates, status reporting, and recommendationstoleadership
Partner with internal teams including IT, Marketing, Finance, Warranty, and CRM to support business objectives
Support continuous improvement initiatives within Customer Care operations
Translatebusiness needs into actionable project plans and execution strategies
Ensure project outcomes align with Customer Care goals and operational priorities
Job Requirements
Education and Experience Requirements:
Requires 5 or more years of experience in project management, operations, or a related role
Proven experience leading cross-functional projects and managing competing priorities
Preferred:
Experience supporting Customer Care, customer operations, or service-based teams
Project management certification (PMP, Agile, or similar)
Knowledge, Skills, and Abilities:
Strong project management, organizational, and time management skills
Excellent written and verbal communication skills
Ability to collaborate effectively across departments and with diverse stakeholders
Ability to translate business needs into clear, actionable plans
Strong problem-solving and critical-thinking skills
Experience with CRM systems, dashboards, or operational reporting preferred
Proficiencyin Microsoft Office applications (Excel, PowerPoint, Outlook)
Essential Mental and Physical Functions:
This role requires strong attention to detail, problem-solving, and the ability to manage multiple priorities. The Customer Care Project Manager must be able to sit or stand for extended periods and work in a fast-paced, deadline-driven environment.
Frequent use ofcomputerand office equipment
Ability to analyze data, assess risks, and make informed decisions
Ability to communicate clearly and effectively with all levels of the organization
Work Environment:
Primarily office-based with routine collaboration across departments.
Office environment
Frequent computer use
Occasional meetings in operational or customer care settings
Disclaimer:
Pleasenotethis job description is not designed to cover orcontaina comprehensive listing of activities, duties or responsibilities that arerequired ofthe employee for this job. Duties,responsibilitiesand activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee maybe requiredto perform, and the employee maybe requiredto performadditionalfunctions. The company reserves the right to revise this job description at any time.The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonableaccommodationsmay be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.
Acknowledgement:
I have read this job description (or had it read to me) and I fully understand all my job duties and responsibilities.Iam able toperform the duties and responsibilities as outlined, with or without reasonable accommodation.I understand that my job duties and responsibilities may change on a temporary or regular basis according to the needs of my location or department and ifsoI willbe requiredto perform suchadditionalduties and responsibilities. If I have any questions about job duties not specifiedonthis description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the Human Resources staff.
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Machinery manufacturing
1,001 - 5,000 Employees
Tulsa, OK, US
1988