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Strategic Customer Success Manager Jobs in Rosharon, TX

Weatherford

CUSTOMER SUCCESS SPECIALIST

Houston, TX

Roles & Responsibilities Customer Relationship Management * Own and maintain strong, longterm ... Execute proactive adoption strategies based on customer objectives, product capabilities, and usage ...

Puffer-Sweiven

Customer Success Specialist

Stafford, TX · On-site

Pressure Management * Isolation Valves & Actuation * Control Valves & Regulators * Process Control ... Understand customer goals, challenges, and success criteria * Proactively engage with customers to ...

IMPACT DIRECTORS LLC

Client Success Manager

Houston, TX · On-site

$16 - $18/hr

... and CRM processes * Coordinate ongoing communication regarding branding, website, marketing ... Strategic planning, pricing authority, executive-level decision-making, budgeting authority, and ...

IMPACT DIRECTORS LLC

Client Success Manager

Houston, TX · On-site

$16 - $18/hr

... and CRM processes * Coordinate ongoing communication regarding branding, website, marketing ... Strategic planning, pricing authority, executive-level decision-making, budgeting authority, and ...

Puffer Sweiven

Customer Success Specialist

Stafford, TX · On-site

Pressure Management * Isolation Valves & Actuation * Control Valves & Regulators * Process Control ... Understand customer goals, challenges, and success criteria * Proactively engage with customers to ...

SynMax

Customer Success Specialist

Houston, TX · On-site

You've done customer success, account management, or sales support before, ideally somewhere SaaS or data-driven. * You write well and confidently - outreach and customer emails come naturally to you ...

SynMax

Customer Success Specialist

Houston, TX · On-site

You've done customer success, account management, or sales support before, ideally somewhere SaaS or data-driven. * You write well and confidently - outreach and customer emails come naturally to you ...

SynMax

Customer Success Specialist

Houston, TX

You've done customer success, account management, or sales support before, ideally somewhere SaaS or data-driven. * You write well and confidently - outreach and customer emails come naturally to you ...

OptiSigns Inc.

Customer Success Specialist

Houston, TX · On-site

$32K - $45K/yr

Customer Success Engineer Primary responsibilities * Provide technical assistance and support for ... Opportunity for 1 day a week, at management discretion. Job Type: Full-time Benefits: * 401(k)

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All JobsStrategic Customer Success JobsStrategic Customer Success Manager JobsStrategic Customer Success Manager Jobs in Rosharon, TX

Strategic Customer Success Manager information

See Rosharon, TX salary details

$29.1K

$74.3K

$125.3K

How much do strategic customer success manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for strategic customer success manager in Rosharon, TX is $74,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,200.00 and $88,600.00 per year, depending on experience, location, and employer.

What is a strategic customer success manager?

A Strategic Customer Success Manager is a professional responsible for building and maintaining strong relationships with key customers to ensure they achieve their desired outcomes using a company's products or services. They work closely with high-value clients, understanding their business goals, addressing challenges, and identifying opportunities for growth and mutual success. Their role often involves collaborating with sales, product, and support teams to deliver a seamless customer experience and drive long-term retention and loyalty.

What are the key skills and qualifications needed to thrive as a strategic customer success manager, and why are they important?

To thrive as a Strategic Customer Success Manager, you need deep knowledge of customer lifecycle management, strong analytical abilities, and experience in relationship management, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analysis software is commonly required. Exceptional communication, problem-solving, and strategic thinking skills help build lasting client relationships and proactively address challenges. These competencies enable you to drive customer retention, identify growth opportunities, and align customer outcomes with company goals.

How does a strategic customer success manager typically collaborate with sales and product teams to drive customer outcomes?

A Strategic Customer Success Manager often acts as a bridge between clients and internal teams, working closely with sales to identify upsell or cross-sell opportunities and with product teams to relay customer feedback and influence future development. They participate in regular strategy sessions, join joint calls or meetings with clients, and provide insights based on customer experience data. This collaboration ensures that customer needs are understood across the organization and that solutions are tailored for long-term satisfaction and retention.

What is the difference between Strategic Customer Success Manager vs Customer Success Manager?

AspectStrategic Customer Success ManagerCustomer Success Manager
FocusLong-term account growth and strategic planningDay-to-day customer support and retention
ResponsibilitiesDeveloping account strategies, upselling, and renewal planningOnboarding, troubleshooting, and maintaining customer satisfaction
CredentialsExperience in account management, strong communication skillsCustomer service background, relationship management skills
Work EnvironmentCollaborates with sales, marketing, and product teamsWorks closely with customers to resolve issues and ensure success

The Strategic Customer Success Manager focuses on long-term growth and strategic planning for key accounts, while the Customer Success Manager handles daily customer interactions and support. Both roles require strong relationship skills, but their scope and objectives differ significantly.

What job categories do people searching Strategic Customer Success Manager jobs in Rosharon, TX look for? The top searched job categories for Strategic Customer Success Manager jobs in Rosharon, TX are:
What cities near Rosharon, TX are hiring for Strategic Customer Success Manager jobs? Cities near Rosharon, TX with the most Strategic Customer Success Manager job openings:
Strategic Customer Success Manager jobs near you
Infographic showing various Strategic Customer Success Manager job openings in Rosharon, TX as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $74,323 per year, or $35.7 per hour.

CUSTOMER SUCCESS SPECIALIST

Weatherford International

Houston, TX • On-site

Full-time

Re-posted 17 days ago

Weatherford rating

7.3

Company rating: 7.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

49th of 86 rated oil and gas companies

Job description


Job Purpose
The Customer Success Specialist for Digital Products is responsible for driving adoption, retention, and renewal outcomes across an assigned portfolio of Weatherford digital software accounts.
This is an individual contributor role. The CSS executes within an established Customer Success framework owning day-to-day customer relationships, tracking account health, and ensuring customers realize measurable value from Weatherford's digital solutions. The CSS works closely with Support, Sales, Product, and internal leadership to surface customer insights and support commercial outcomes.
Success in this role is measured by customer health scores, adoption growth, renewal execution, and the quality of customer relationships maintained across the assigned portfolio.
Roles & Responsibilities
Customer Relationship Management
  • Own and maintain strong, long-term relationships with prioritized digital product customers

  • Act as the primary post-sale point of contact, focused on customer outcomes and value realization

  • Lead regular customer engagements centered on usage trends, adoption goals, and renewal readiness

Customer Adoption & Value Realization
  • Execute proactive adoption strategies based on customer objectives, product capabilities, and usage data

  • Identify adoption gaps and early risk indicators; escalate to management with recommended actions

  • Ensure customers clearly understand and can articulate the value of their Weatherford digital products

  • Support onboarding of new customers within the assigned portfolio

Retention & Renewals Execution
  • Monitor customer health signals and proactively flag retention risk to the Sr. Manager

  • Partner with Sales on renewal preparation providing customer context, adoption data, and account insights

  • Support renewal execution by delivering data-driven recommendations and maintaining strong customer advocacy

  • Track and report renewal status across the assigned portfolio

Customer Success KPIs & Reporting
  • Maintain and update customer health scores, adoption indicators, and renewal risk flags within established frameworks

  • Synthesize account data from CRM and product systems to support prioritization and decision-making

  • Deliver regular account status updates to the Sr. Manager and relevant stakeholders

  • Contribute to Customer Success reporting cycles with accurate, timely account data

Customer Feedback & Surveys
  • Deploy and analyze customer journey surveys within assigned accounts

  • Translate customer feedback into health score inputs and escalate systemic issues to management

  • Document customer signals and product feedback for roadmap consideration

Customer Communication
  • Manage customer-facing communications for assigned accounts including release updates and product newsletters

  • Ensure messaging is consistent, value-focused, and aligned with adoption and retention objectives

Cross-Functional Collaboration
  • Work cross-functionally with Sales, Product, and Support teams to resolve customer issues and drive outcomes

  • Communicate customer feedback and account insights to the Sr. Manager for escalation and roadmap input

  • Participate in internal Customer Success reviews and contribute account-level data and updates

Experience & Education
Required:
  • Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field
  • 5+ years of experience in customer success, account management, or a client-facing role within software or digital products
  • Experience managing customer relationships and supporting renewals
  • Strong communication and relationship-building skills
  • Ability to interpret customer data and translate insights into actions
  • Experience with CRM systems (e.g., Salesforce) and Microsoft Office

Preferred
  • Experience in the energy industry or industrial software environments
  • Familiarity with Customer Success platforms (e.g., Gainsight, ChurnZero)
  • Exposure to KPI-driven customer success models
  • Experience with cloud platforms (AWS, Azure, or GCP)
  • Knowledge of ticketing systems (e.g., Zendesk, HubSpot)
  • Project or change management experience

Knowledge, Skills & Abilities
  • Customer-focused mindset with strong problem-solving ability
  • Analytical thinking and data interpretation
  • Strong organizational and time management skills
  • Ability to collaborate across teams and influence without authority
  • Comfortable working in a fast-paced, evolving environment

Travel Requirement: This role may require domestic and potentially international travel of up to: 30%

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