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Strategic Client Success Manager Jobs (NOW HIRING)

We're hiring a Strategic Client Success Manager to oversee a dedicated book of high-value clients. In this role, you'll act as a trusted advisor, helping our most invested partners drive results ...

We're hiring a Strategic Client Success Manager to oversee a dedicated book of high-value clients. In this role, you'll act as a trusted advisor, helping our most invested partners drive results ...

Our approach will be highly scalable, leveraging an omni-channel strategy with an emphasis on ... The Client Success Management (CSM) organization provides ongoing corporate client stock plan ...

Conduct strategic check-ins and business reviews. * Proactively manage expectations and address ... Client Success & Revenue Growth * Monitor client satisfaction and campaign outcomes. * Collaborate ...

Overview of the Position As a Strategic Client Success Manager, you will serve as a trusted partner to a portfolio of Renters Solutions clients. You will maintain high-touch relationships for a group ...

Qualifications * 5-10+ years of experience in Customer Success, Strategic Account Management, Consulting, Fintech, or Enterprise SaS * Proven track record owning large strategic client portfolios.

The Client Success & Strategy team at Force Therapeutics is the engine that powers the ... As the Client Success Manager, you will have responsibility for managing the day-to-day ...

The Client Success & Strategy team at Force Therapeutics is the engine that powers the ... As the Client Success Manager, you will have responsibility for managing the day-to-day ...

At True North LLC, we are looking for a motivated and strategic Revenue Cycle Client Success Manager (CSM) to become a trusted advisor to healthcare clients while helping drive operational excellence ...

Client Success Manager

Portsmouth, NH ยท On-site

$70K - $80K/yr

As a Client Success Manager, you will serve as a strategic partner to our clients, focused on driving satisfaction, retention, and account growth. As a trusted advisor, the CSM leads proactive client ...

$110K - $125K/yr

The CSM III serves as a strategic advisor, executive liaison, and primary Client Success owner for ... Demonstrated success managing large, complex accounts with executive stakeholders. * Strong ...

Client Success Manager

Portsmouth, NH ยท On-site

$70K - $80K/yr

As a Client Success Manager, you will serve as a strategic partner to our clients, focused on driving satisfaction, retention, and account growth. As a trusted advisor, the CSM leads proactive client ...

The Client Success Manager acts as the connective tissue for the account: translating strategic ... This role partners closely with the VP, Client Strategy & Success, absorbing the operational and ...

Client Success Manager

Salt Lake City, UT ยท On-site

$80K - $104K/yr

Client Success Manager Location: Salt Lake City, UT Department: Client Success Team Reports To ... Acting as a strategic partner, the CSM helps clients navigate their IT roadmaps and ensures their ...

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How much do strategic client success manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for strategic client success manager in the United States is $105,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,500.00 and $116,000.00 per year, depending on experience, location, and employer.

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Strategic Client Success Manager

Seattle, WA โ€ข On-site

Other

Re-posted 21 days ago


Job description

About Leap

Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal.

Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for.

Weโ€™re proud to partner with numerous Fortune 500 companies and leading TPAs. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine whatโ€™s possible in specialty care.

About the Role

The Strategic Client Success Manager is responsible for delivering exceptional service and driving client satisfaction across an assigned portfolio of strategic relationships with employers, TPAs, Pharmacy Benefit Managers (PBMs), and benefits consultants, while ensuring operational excellence to support client retention, growth, and measurable value delivery. Youโ€™ll serve as the face of our amazing organization to clients, and advance our mission by promoting our services in a proactive, data-driven way. This position reports to the SVP of Client Operations & Success.

This is a fully remote role open to candidates based in the Seattle, WA area.

Key Responsibilities 1. Strategic Account Ownership
  • Own the end-to-end client lifecycle for assigned employer and partner accounts, including implementation support, adoption strategy, performance management, renewals, and long-term retention
  • Develop and execute account plans aligned to client healthcare and cost-containment strategies
  • Serve as the primary strategic advisor to HR, Benefits leaders, TPAs, and PBMs
2. Value Delivery & Executive Engagement
  • Lead quarterly and annual business reviews highlighting utilization trends, financial performance, savings impact, and member experience metrics
  • Clearly articulate Leapโ€™s value proposition, translating performance data into actionable insights and executive-level recommendations
  • Demonstrate strong executive presence in data-driven discussions with senior stakeholders
3. Growth & Expansion
  • Identify and drive expansion opportunities in partnership with Growth and Growth Marketing teams, increase patient engagement and program utilization within existing accounts
  • Support finalist presentations, client references, and testimonials to drive new business
4. Cross-Functional Leadership & Risk Management
  • Partner cross-functionally with clinical, operations, product, and support teams to ensure seamless service delivery
  • Collect and synthesize client feedback to inform process and product improvements
  • Proactively identify account risks and execute mitigation strategies to protect retention
Qualifications
  • 5โ€“7+ years of experience in healthcare, benefits consulting, population health, digital health, or employer-focused client success
  • Experience managing employer accounts and working directly with HR or Benefits leadership as well as TPAs
  • Proven track record of driving revenue retention and high client satisfaction
  • Strong executive presence with the ability to present performance data and insights effectively
  • Highly organized, proactive, and comfortable operating in a fast-paced, growth-stage environment
  • Collaborative team player with strong analytical and problem-solving skills
  • Preferred location: Central Time Zone
  • Willingness to travel up to 30%

At Leap, weโ€™re building an outlier company with real impact โ€” and that takes focus, energy, and commitment. If that excites you, weโ€™d love to hear from you.

Leap is an equal opportunity employer and welcomes applicants from all backgrounds. Weโ€™re committed to building a team that reflects a diversity of perspectives, experiences, and identities.

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