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Strategic Account Associate Jobs in Texas (NOW HIRING)

Insurance Office of America

Multiple experience levels considered, including Account Associate, Senior Account Associate and ... Leads renewal strategy, negotiation, and execution * Performs in-depth coverage analysis and ...

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Strategic Account Associate information

What is a strategic account associate?

Strategic Account Associates are professionals who support the management and growth of key business accounts for a company. They work closely with senior account managers and clients to understand their needs, help implement solutions, and ensure customer satisfaction. Their responsibilities often include coordinating communication, preparing reports, assisting with contract renewals, and identifying opportunities to expand relationships within strategic accounts. This role requires strong organizational, communication, and problem-solving skills to successfully support both clients and internal teams.

How does a strategic account associate typically collaborate with sales and client success teams?

Strategic Account Associates work closely with both sales and client success teams to ensure seamless account management and deliver customized solutions for key clients. They often participate in joint meetings to understand client objectives, coordinate on proposals, and track ongoing projects. Regular communication and shared reporting tools help keep all teams aligned, ensuring client needs are met promptly and growth opportunities are identified. This collaborative environment also allows associates to learn cross-functional skills and gain visibility into other aspects of the business.

What are the key skills and qualifications needed to thrive as a strategic account associate, and why are they important?

To thrive as a Strategic Account Associate, you need strong relationship management, analytical abilities, and a background in business or sales—often demonstrated by a bachelor’s degree. Familiarity with CRM platforms like Salesforce, data analysis tools, and sales reporting systems is typically required. Excellent communication, negotiation, and problem-solving skills help you build trust and effectively address client needs. These competencies are important for driving customer satisfaction, retention, and long-term account growth.

What is the difference between Strategic Account Associate vs Customer Success Associate?

AspectStrategic Account AssociateCustomer Success Associate
Required CredentialsBachelor's degree, sales or account management experienceBachelor's degree, customer service or support experience
Work EnvironmentSales-focused, client-facing, strategic planningCustomer support, onboarding, relationship management
Employer & Industry UsageTech, SaaS, B2B servicesTech, SaaS, B2B services
Common Search & ComparisonOften compared due to client management focusRelated but more support-oriented

While both roles involve client interaction in the tech and SaaS industries, the Strategic Account Associate primarily focuses on managing and growing strategic accounts through sales and planning. In contrast, the Customer Success Associate emphasizes ensuring customer satisfaction and retention through support and relationship management.

What is an entry-level strategic account associate?

An entry-level strategic account associate is a professional responsible for supporting key client accounts, helping to develop and maintain strategic relationships. The role typically requires strong communication skills, familiarity with CRM tools, and a basic understanding of sales or account management processes. It is suitable for candidates with little to no prior experience in the field and often involves training and mentorship.

What are the most commonly searched types of Strategic Account jobs in Texas?

The most popular types of Strategic Account jobs in Texas are:

What cities in Texas are hiring for Strategic Account Associate jobs?

Cities in Texas with the most Strategic Account Associate job openings:

Strategic Account Associate jobs near you

Strategic Account Services Specialist

Caliber Collision

Lewisville, TX • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Caliber Collision rating

6.4

Company rating: 6.4 out of 10

Based on 354 frontline employees who took The Breakroom Quiz

228th of 374 rated vehicle maintenance

Job description

Service Center
CSCS TXJob Summary
The Specialist, Strategic Account Services, manages all agreement related functions for assigned territory, Emerging Lines of Business, and accounts/clients. Teammates in this role use their exceptional communication skills and attention to detail to facilitate effective partnerships between center/field leadership and client/account managers, working to ensure project and/or team milestones and goals are met as key drivers for client performance excellence.
Essential Job Responsibilities
  • Responsible for completing agreements across business lines ensuring client/account specifications are met.
  • Responsible for EFT setup across business lines, working with AR team to ensure bank account and W9 accuracy.
  • Manage existing clients/accounts across all business lines, working with account managers to meet needs as they arise
  • Collaborate with the Legal dept on agreements for Fleet Accounts
  • Monitor reports, analyze data, and communicate status and pending items on a regular basis to ensure timely completion of all new client/account requests for all business lines to the repair centers/field leadership.
  • Provides overall support and updates to repair centers and field leadership on account status.
  • Proactively provide renewed business documents to clients/accounts prior to expiration.
  • Manage client portals and Insurance Gateways to maintain compliance and ensure continued activation and timely testing requirements.
  • Efficiently utilize and maintain payment portals, manage, and create logins for the contact center, Accounts receivable, and center access to achieve administrative excellence.
  • Work closely with teammate services to navigate teammate background checks required by clients/accounts for new center openings across business lines.
  • Work is generally of a critical or confidential nature. Assignments may be found in various functional areas
  • Potential for large projects to be assigned in partnership with Integration or Company Growth
  • Complete other duties as assigned by management.

Qualifications and Requirements
  • Associates Degree or equivalent combination of education and experience
  • Minimum of 1-3 years of experience
  • Ability to build and maintain effective and productive relationships and work cross-functionally with various departments
  • Good communication, interpersonal and influencing skills
  • Keen Attention to detail and accuracy
  • Able to work well under pressure and handle stressful situations
  • Assertive, Resilient and welcomes change
  • Good analytical abilities, including root cause analysis and thoughtful input for necessary process change(s)
  • Actions embody Caliber's Core Values

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.

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