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Position Overview

Our team is reimagining how customers connect design, make, and operate workflows into a continuous value cycle, improving how work gets done across complex operational environments. As a Principal Experience Design Researcher, you will lead research that helps shape this future, focused on how complex operational ecosystems function and come together to deliver measurable outcomes.

This role operates at the intersection of products, platforms, and real-world operations, where owners, operators, engineers, contractors, and partners must coordinate across systems, workflows, and data. You will work in ambiguous, system-level problem spaces to uncover unmet needs, define future personas, and shape experiences that enable more efficient, resilient, and data-driven operations.

Responsibilities

• Lead research to identify and define emerging and future personas across the operations lifecycle

• Map how roles such as facility managers, production leaders, engineers, operators, contractors, and partners collaborate across systems and organizational boundaries

• Clarify how work gets done today and how it should evolve to support more connected, outcome-driven operations across an ecosystem of stakeholders

• Analyze how multiple stakeholders interact across tools, systems, and industry solutions throughout the lifecycle

• Identify breakdowns caused by fragmented systems, siloed data, and misaligned workflows across teams and organizations

• Define and drive end-to-end mixed-methods research programs across interconnected platforms and services, supporting the full product lifecycle

• Apply a range of research methods, including foundational discovery, evaluative research, and longitudinal studies

• Synthesize insights from research, analytics, and business data into clear, actionable recommendations

• Adapt approaches to address multi-layered systems that span people, processes, and interdependent organizations

• Translate insights into clear, actionable recommendations that influence product and platform strategy

• Connect research to customer outcomes, such as efficiency, uptime, cost, resilience, and sustainability

• Partner with product and business teams to identify opportunities and drive research-informed strategies that support adoption and long-term value

• Identify opportunities for innovation in how Autodesk enables connected operations

• Partner with leaders across design, product, engineering, go-to-market, and sales to shape product vision, design direction, and key business decisions

• Influence decisions across platforms, products, and domains through compelling storytelling

• Design and facilitate workshops that support ideation, alignment, and strategic decision-making with stakeholders

• Establish and scale research frameworks and best practices for complex, system-level work

• Mentor others and help teams adopt evidence-driven, human-centered approaches

• Increase the visibility and impact of research across the organization

Minimum Qualifications

• 8+ years of experience in UX, product, or experience design research

• Expertise in qualitative and quantitative methods, with a strong mixed-method approach

• Proven ability to lead research in complex, ambiguous, and cross-functional environments

• Experience influencing strategy across multiple teams or product areas

• Strong communication and storytelling skills, including experience engaging senior stakeholders

Preferred Qualifications

• Experience working on platforms, ecosystems, or enterprise-scale systems

• Background in operations, industrial workflows, or service design

• Experience researching multi-stakeholder environments or complex user ecosystems

• Familiarity with industries such as AEC, manufacturing, or facilities management

• Experience defining personas, journeys, and systems-level experience frameworks

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Apercu du poste

Notre equipe repense la facon dont les clients connectent les flux de travail de conception, de fabrication et d'exploitation dans un cycle de valeur continu, afin d'ameliorer l'execution du travail dans des environnements operationnels complexes. A titre de chercheur(euse) principal(e) en design de l'experience, vous dirigerez des travaux de recherche qui contribueront a faconner cet avenir, en mettant l'accent sur le fonctionnement des ecosystemes operationnels complexes et leur capacite a produire des resultats mesurables.

Ce poste se situe a l'intersection des produits, des plateformes et des operations reelles, ou les proprietaires, exploitants, ingenieurs, entrepreneurs et partenaires doivent coordonner leurs activites a travers differents systemes, flux de travail et ensembles de donnees. Vous travaillerez dans des contextes ambigus et a l'echelle des systemes afin de decouvrir des besoins non satisfaits, de definir les personas de demain et de concevoir des experiences favorisant des operations plus efficaces, resilientes et axees sur les donnees.

Responsabilites

• Diriger des recherches visant a identifier et definir les personas emergents et futurs tout au long du cycle de vie des operations

• Cartographier la maniere dont les gestionnaires d'installations, responsables de production, ingenieurs, operateurs, entrepreneurs et partenaires collaborent a travers les systemes et les frontieres organisationnelles

• Clarifier la maniere dont le travail est accompli aujourd'hui et comment il devrait evoluer afin de soutenir des operations plus connectees et orientees vers les resultats dans un ecosysteme de parties prenantes

• Analyser les interactions entre de multiples intervenants a travers les outils, systemes et solutions sectorielles tout au long du cycle de vie

• Identifier les problemes causes par des systemes fragmentes, des donnees cloisonnees et des flux de travail mal alignes entre les equipes et les organisations

• Definir et diriger des programmes de recherche de bout en bout utilisant des methodes mixtes a travers des plateformes et services interconnectes, en soutenant l'ensemble du cycle de vie produit

• Utiliser diverses methodes de recherche, notamment la recherche exploratoire fondamentale, la recherche evaluative et les etudes longitudinales

• Synthetiser les enseignements tires de la recherche, des analyses et des donnees d'affaires en recommandations claires et concretes

• Adapter les approches de recherche afin de repondre a des systemes multicouches couvrant les personnes, les processus et les organisations interdependantes

• Traduire les constats en recommandations concretes influencant la strategie produit et plateforme

• Relier la recherche aux resultats clients, tels que l'efficacite, le temps de disponibilite, les couts, la resilience et la durabilite

• Collaborer avec les equipes produit et affaires afin d'identifier des opportunites et de developper des strategies appuyees par la recherche favorisant l'adoption et la creation de valeur a long terme

• Identifier des occasions d'innovation dans la maniere dont Autodesk soutient les operations connectees

• Collaborer avec les leaders des equipes de design, produit, ingenierie, commercialisation et ventes afin de definir la vision produit, l'orientation du design et les decisions d'affaires cles

• Influencer les decisions a travers les plateformes, produits et domaines grace a une narration convaincante

• Concevoir et animer des ateliers favorisant l'ideation, l'alignement et la prise de decision strategique avec les parties prenantes

• Etablir et faire evoluer des cadres de recherche et des pratiques exemplaires pour les travaux complexes a l'echelle des systemes

• Encadrer d'autres membres de l'equipe et favoriser l'adoption d'approches centrees sur l'humain et fondees sur des donnees probantes

• Accroitre la visibilite et l'impact de la recherche au sein de l'organisation

Qualifications minimales

• Plus de 8 ans d'experience en recherche UX, en recherche produit ou en recherche sur le design de l'experience

• Expertise des methodes qualitatives et quantitatives, avec une solide approche en methodes mixtes

• Capacite demontree a diriger des recherches dans des environnements complexes, ambigus et interfonctionnels

• Experience d'influence strategique aupres de multiples equipes ou secteurs produits

• Excellentes aptitudes en communication et en narration, y compris une experience aupres de parties prenantes de niveau superieur

Qualifications souhaitees

• Experience de travail sur des plateformes, des ecosystemes ou des systemes a l'echelle de l'entreprise

• Experience en operations, en flux de travail industriels ou en design de services

• Experience de recherche dans des environnements multipartites ou des ecosystemes utilisateurs complexes

• Familiarite avec des secteurs tels que l'AEC, la fabrication ou la gestion d'installations

• Experience dans la definition de personas, de parcours utilisateurs et de cadres d'experience a l'echelle des systemes

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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