Store Manager
Houston, TX · On-site
Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily ...
Store Manager
Houston, TX · On-site
Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily ...
Store Manager
Humble, TX · On-site
Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily ...
Store Manager
Humble, TX · On-site
Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily ...
Retail Store Management - Houston Metro
Katy, TX · On-site
$25.55 - $34.05/hr
Recruitment, screening and hiring of associates in order to meet store staffing needs. * Facilitate onboarding and training for new associates, provide ongoing coaching in the moment, and implement ...
Retail Store Management - Houston Metro
Katy, TX · On-site
$25.55 - $34.05/hr
Recruitment, screening and hiring of associates in order to meet store staffing needs. * Facilitate onboarding and training for new associates, provide ongoing coaching in the moment, and implement ...
Store Manager II
Houston, TX · On-site
$70K - $88K/yr
Recruitment, screening and hiring of associates in order to meet store staffing needs. * Facilitate onboarding and training for new associates, provide ongoing coaching in the moment, and implement ...
Store Manager II
Houston, TX · On-site
$70K - $88K/yr
Recruitment, screening and hiring of associates in order to meet store staffing needs. * Facilitate onboarding and training for new associates, provide ongoing coaching in the moment, and implement ...
Coordinate store staffing needs and complete weekly work schedules. * Manage store payroll budget to established company benchmark. * Complete weekly payroll procedures in an accurate and timely ...
Quick apply
Coordinate store staffing needs and complete weekly work schedules. * Manage store payroll budget to established company benchmark. * Complete weekly payroll procedures in an accurate and timely ...
Retail Store Management - Houston Metro
Katy, TX · On-site
$25.55 - $34.05/hr
Recruitment, screening and hiring of associates in order to meet store staffing needs. * Facilitate onboarding and training for new associates, provide ongoing coaching in the moment, and implement ...
Retail Store Management - Houston Metro
Katy, TX · On-site
$25.55 - $34.05/hr
Recruitment, screening and hiring of associates in order to meet store staffing needs. * Facilitate onboarding and training for new associates, provide ongoing coaching in the moment, and implement ...
Store Manager II
San Antonio, TX · On-site
$67K - $84K/yr
Recruitment, screening and hiring of associates in order to meet store staffing needs. * Facilitate onboarding and training for new associates, provide ongoing coaching in the moment, and implement ...
Store Manager II
San Antonio, TX · On-site
$67K - $84K/yr
Recruitment, screening and hiring of associates in order to meet store staffing needs. * Facilitate onboarding and training for new associates, provide ongoing coaching in the moment, and implement ...
Store Manager
Amarillo, TX · On-site
$90K/yr
Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration. * The Store Manager is responsible for ensuring that the store is meeting and/or ...
Store Manager
Amarillo, TX · On-site
$90K/yr
Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration. * The Store Manager is responsible for ensuring that the store is meeting and/or ...
Retail Store Management - Dallas Market
Cedar Hill, TX · On-site
$26.15 - $34.85/hr
Recruitment, screening and hiring of associates in order to meet store staffing needs. * Facilitate onboarding and training for new associates, provide ongoing coaching in the moment, and implement ...
Retail Store Management - Dallas Market
Cedar Hill, TX · On-site
$26.15 - $34.85/hr
Recruitment, screening and hiring of associates in order to meet store staffing needs. * Facilitate onboarding and training for new associates, provide ongoing coaching in the moment, and implement ...
Store Manager
Mcallen, TX · On-site
$80K/yr
Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration. * The Store Manager is responsible for ensuring that the store is meeting and/or ...
Quick apply
Store Manager
Mcallen, TX · On-site
$80K/yr
Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration. * The Store Manager is responsible for ensuring that the store is meeting and/or ...
Store Manager
$80K/yr
Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration. * The Store Manager is responsible for ensuring that the store is meeting and/or ...
Store Manager
$80K/yr
Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration. * The Store Manager is responsible for ensuring that the store is meeting and/or ...
Store Manager
$80K/yr
Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration. * The Store Manager is responsible for ensuring that the store is meeting and/or ...
Store Manager
$80K/yr
Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration. * The Store Manager is responsible for ensuring that the store is meeting and/or ...
Store Manager
$80K/yr
Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration. * The Store Manager is responsible for ensuring that the store is meeting and/or ...
Quick apply
Store Manager
$80K/yr
Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration. * The Store Manager is responsible for ensuring that the store is meeting and/or ...
Store Manager
Mcallen, TX · On-site
$80K/yr
Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration. * The Store Manager is responsible for ensuring that the store is meeting and/or ...
Quick apply
Store Manager
Mcallen, TX · On-site
$80K/yr
Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration. * The Store Manager is responsible for ensuring that the store is meeting and/or ...
Store Manager
Mcallen, TX · On-site
$80K/yr
Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration. * The Store Manager is responsible for ensuring that the store is meeting and/or ...
Store Manager
Mcallen, TX · On-site
$80K/yr
Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration. * The Store Manager is responsible for ensuring that the store is meeting and/or ...
Store Sales Manager
$77K - $95K/yr
Workforce Management Conduct workforce management activities (store staffing schedule, reconcilingpunches,etc.),utilizingOperations team support and tools. Ensure company policies, including ...
Store Sales Manager
$77K - $95K/yr
Workforce Management Conduct workforce management activities (store staffing schedule, reconcilingpunches,etc.),utilizingOperations team support and tools. Ensure company policies, including ...
Store Manager
Cedar Park, TX · On-site
... store staffing levels including but not limited to interviewing and hiring, recruiting, onboarding and overseeing training -Follow and reinforce Andy's policies and procedure -This is an extremely ...
Quick apply
Store Manager
Cedar Park, TX · On-site
... store staffing levels including but not limited to interviewing and hiring, recruiting, onboarding and overseeing training -Follow and reinforce Andy's policies and procedure -This is an extremely ...
Store Sales Manager
Arlington, TX · On-site
$84K - $105K/yr
Workforce Management Conduct workforce management activities (store staffing schedule, reconcilingpunches,etc.),utilizingOperations team support and tools. Ensure company policies, including ...
Store Sales Manager
Arlington, TX · On-site
$84K - $105K/yr
Workforce Management Conduct workforce management activities (store staffing schedule, reconcilingpunches,etc.),utilizingOperations team support and tools. Ensure company policies, including ...
Store Manager
Round Rock, TX · On-site
$52K - $65K/yr
... store staffing levels including but not limited to interviewing and hiring, recruiting, onboarding and overseeing training -Follow and reinforce Andy's policies and procedure -This is an extremely ...
Quick apply
Store Manager
Round Rock, TX · On-site
$52K - $65K/yr
... store staffing levels including but not limited to interviewing and hiring, recruiting, onboarding and overseeing training -Follow and reinforce Andy's policies and procedure -This is an extremely ...
Store Lead
Fort Worth, TX · On-site
$17.25 - $23.75/hr
Reports to Store Manager: As a Store Lead, you will partner with your Store Manager to support ... Operational Excellence: • Partners with management team to ensure proper staffing to effectively ...
Store Lead
Fort Worth, TX · On-site
$17.25 - $23.75/hr
Reports to Store Manager: As a Store Lead, you will partner with your Store Manager to support ... Operational Excellence: • Partners with management team to ensure proper staffing to effectively ...
Store Staffing information
What is store staffing?
Store staffing refers to the process of hiring, scheduling, and managing employees who work in a retail store. It involves determining the number and types of staff needed to ensure smooth store operations, excellent customer service, and efficient sales processes. Store staffing also includes managing staff shifts, training new employees, and handling daily workforce needs to match customer traffic and business goals.
What is the difference between Store Staffing vs Retail Associate?
| Aspect | Store Staffing | Retail Associate |
|---|---|---|
| Primary Role | Managing staffing levels, scheduling, and workforce planning | Assisting customers, stocking shelves, and sales |
| Required Skills | Staff management, scheduling, communication | Customer service, sales, product knowledge |
| Work Environment | Office or management setting within retail stores | Retail store floor |
| Certifications | None typically required, but management or HR certifications can help | High school diploma or equivalent; customer service experience preferred |
Store Staffing focuses on workforce management and scheduling within retail environments, while Retail Associates are frontline employees engaging directly with customers. Both roles are essential in retail operations but differ in responsibilities and skill requirements.
What are some of the typical challenges faced in a store staffing role, and how can they be managed effectively?
Store staffing professionals often encounter challenges such as handling last-minute scheduling changes, managing high employee turnover, and ensuring adequate coverage during peak hours. To manage these effectively, it's important to use scheduling tools, maintain open communication with team members, and develop a pool of trained part-time or on-call staff. Building strong relationships with employees and fostering a positive work environment can also help reduce turnover and improve overall team performance.
What are the key skills and qualifications needed to thrive in store staffing, and why are they important?
To thrive in Store Staffing, you need strong organizational skills, attention to detail, and experience with scheduling or workforce management, often supported by a high school diploma or equivalent. Familiarity with scheduling software, point-of-sale (POS) systems, and timekeeping tools is typically required. Excellent communication, problem-solving abilities, and adaptability are crucial soft skills for coordinating staff and responding to changing store needs. These skills ensure efficient staff coverage, smooth store operations, and a positive customer experience.
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 18 days ago
Pep Boys rating
5.6
Based on 151 frontline employees who took The Breakroom Quiz
286th of 363 rated vehicle maintenance
Job description
Position Summary
Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned. This position has been designated as a safety-sensitive position.
Duties & Responsibilities
Knowledge, Skills, and Abilities
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
Benefits
Pay Range
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned. This position has been designated as a safety-sensitive position.
Duties & Responsibilities
- Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws.
- Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.
- Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback.
- Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
- Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates.
- Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs.
- Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies.
- Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices.
- Partner with the Fleet business team to maintain and build Fleet service customer relationships.
- Advise associates, technicians, and customers on tires, parts and service programs.
- Effectively communicates with all store associates, managers, and customers.
- Key holder and responsible for basic and detailed opening and closing responsibilities.
- Other duties as assigned.
Knowledge, Skills, and Abilities
- High school diploma or equivalent required.
- One year of experience in automotive service environment.
- Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum of one (1) year supervisory experience.
- Valid Driver's License.
- Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
- Acted as a work lead or supervisor previously.
- Ability to exercise judgement and to work independently.
- Strong customer service skills.
- Ability to handle difficult customer situations.
- Comfortable utilizing up-sell techniques.
- Strong cash handling skills, including the use of POS systems.
- Strong verbal communication skills.
- Demonstrated consistency, accuracy and follow-through.
- Ability to work Days, Nights, Holidays and Weekends.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
- Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
- Frequent standing and walking for long periods of time.
- Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
- Climb up and down ladders to retrieve and stock merchandise.
- Communicate effectively in person, by telephone, or by using telecommunications equipment.
- Enters and locates information on computer.
- Presents information to small and large groups.
- Visually verifies information, often in small print.
- Safely operates a motor vehicle.
- Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met.
- High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.
Benefits
- Medical, dental, and vision benefits
- Life insurance
- Short Term Disability
- Supplemental benefits
- 401(k) with company match
- PTO and holiday pay
- On-demand pay partner (DailyPay)
- Reduced benefits available for part-time team members
Pay Range
- $64,300 to $95,000 per year based on experience
- Commission and Bonus potential
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About Pep Boys
Sourced by ZipRecruiter
Pep Boys is driven by its promise to its customers, "We go further to help you go farther." Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of nearly 1,000 locations in 35 states and Puerto Rico, and 27distribution centers, Pep Boys employs more than 8,000 people. More than seven million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close America's skills gap. For more information, visit www.pepboys.com.
Industry
Automotive repair and maintenance
Company size
10,000+ Employees
Headquarters location
Philadelphia, PA, US
Year founded
1921