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Stella Connect Jobs (NOW HIRING)

Senior Manager, Media - Portfolio

New York, NY · On-site

$134K - $140K/yr

... Bud Light, Stella Artois, Cutwater Spirits, and industry-leading craft brands. From our ... Ability to synthesize information, connect learnings across brands, and identify opportunities for ...

... Bud Light, Stella Artois, Cutwater Spirits, and industry-leading craft brands. From our ... Ability to connect with consumers, gather feedback, and build relationships to enhance brand ...

... connect, engage and delight? * We offer excellent benefits and perks including one free meal per ... About Universal Stella Nova Resort Join the team and step into another galaxy, where you'll help ...

... connect; a landmark with decades of stories, well cared-for guests, and deep roots in the ... The Lead Server sets the standard for service at Stella, our restaurant which features fresh ...

Showing results 21-27

Stella Connect information

See salary details

$49K

$147.8K

$213K

How much do stella connect jobs pay per year?

As of Sep 14, 2026, the average yearly pay for stella connect in the United States is $147,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,500.00 and $167,000.00 per year, depending on experience, location, and employer.

What is Stella Connect?

Stella Connect is a customer feedback and quality management platform designed to help customer service teams improve performance. The platform enables companies to collect real-time feedback from customers after interactions with service agents, providing actionable insights and analytics. Stella Connect also includes tools for coaching, recognition, and agent engagement, helping organizations enhance customer experience and agent satisfaction. It is commonly used by customer support teams in industries such as retail, financial services, and technology.

What are the key skills and qualifications needed to thrive as a Stella Connect Customer Experience Specialist?

To thrive as a Stella Connect Customer Experience Specialist, you need excellent communication skills, a solid understanding of customer service principles, and often a bachelor’s degree or equivalent experience. Familiarity with customer relationship management (CRM) platforms, feedback tools like Stella Connect, and ticketing systems such as Zendesk or Salesforce is typically required. Strong problem-solving abilities, empathy, and adaptability help you deliver personalized support and resolve customer issues efficiently. These skills ensure high customer satisfaction and build lasting client relationships, which are crucial for business success.

What are some common challenges faced by customer service professionals using Stella Connect, and how can they overcome them?

Customer service professionals using Stella Connect may face challenges such as adapting to real-time feedback and integrating new performance metrics into their daily workflow. To overcome these, it's important to actively review feedback, participate in coaching sessions, and leverage the platform's tools for recognizing positive interactions and areas for improvement. Collaborating with team members and supervisors to set actionable goals based on feedback can help drive continuous growth and increase overall job satisfaction.

What is the difference between Stella Connect vs Customer Service Representative?

FeatureStella ConnectCustomer Service Representative
Primary RoleCustomer feedback and agent performance managementHandling customer inquiries and resolving issues
Required SkillsCommunication, analytics, quality assuranceCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, customer support teamsCall centers, support desks, retail
Industry UsageCustomer experience management toolsCustomer support and service industries

Stella Connect is a platform focused on measuring and improving customer service quality through feedback and analytics, while Customer Service Representatives are frontline employees who directly interact with customers. Stella Connect supports and enhances the work of Customer Service Representatives by providing insights, whereas the representatives perform the customer interactions. Both roles are essential in delivering excellent customer experiences but serve different functions within the customer service ecosystem.

More about Stella Connect jobs
Infographic showing various Stella Connect job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $147,780 per year, or $71 per hour.

Senior Manager, Media - Portfolio

New York, NY • On-site

$134K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago


Job description

Dreaming big is in our DNA. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're always looking forward. Always serving up new ways to meet life's moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together - when we combine your strengths with ours - is unstoppable. Are you ready to join a team that dreams as big as you do?
SALARY: $129,600 - 153,900, bonus eligible and long-term incentive eligible
COMPANY:
We are home to the nation's most iconic beer and beyond beer brands, including Michelob ULTRA - America's #1 top-selling beer - as well as Busch Light, Budweiser, Bud Light, Stella Artois, Cutwater Spirits, and industry-leading craft brands. From our longstanding efforts to support American farmers, military, veterans, and first responders, to emergency drinking water donations and responsible drinking programs, we are guided by our commitment to the communities we call home and the 65,000 hardworking Americans who bring our beer to life. We are powered by a team that shares our passion to create a future with more cheers. Are you ready to join a team that dreams as big as you do?
ROLE SUMMARY:
The Senior Manager, Portfolio Media Strategy & Investment supports media planning, investment stewardship, and operational excellence across the portfolio. Working closely with the broader media team, cross-functional Connections partners, media agencies, and media partners, this role helps ensure media investments align with business objectives, planning best practices, and portfolio priorities.
This individual serves as a key resource for the broader media team, helping drive process improvements, share best practices, and support efficient planning and investment decision-making across brands. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple projects simultaneously while bringing strong media planning, digital media, and commerce media expertise.
JOB RESPONSIBILITIES
Portfolio Media Support
  • Support portfolio-level media planning and investment initiatives across brands.
  • Assist in the stewardship, tracking, and optimization of media investments across the portfolio.
  • Monitor media marketplace developments and share relevant trends, opportunities, and implications with stakeholders.
  • Identify opportunities to improve media effectiveness and investment efficiency.
  • Support relationships with media partners and industry contacts.

Commerce Media Support
  • Partner with agencies and brand teams to support commerce media planning, execution, and performance management.
  • Assist in developing retailer-specific recommendations, investment frameworks, and performance reviews.
  • Support day-to-day planning and optimization discussions with agency partners.
  • Consolidate learnings and recommendations across brands to inform future commerce media investments.

Process & Operational Excellence
  • Help streamline media planning processes, tools, and ways of working across brands.
  • Maintain planning templates, trackers, calendars, and investment documentation.
  • Identify opportunities to improve collaboration, efficiency, and consistency across teams.
  • Support portfolio-wide planning cycles, presentations, and reporting requirements.

Capability Building & Best Practices
  • Serve as a resource for media planning and investment best practices.
  • Support training and education efforts across the organization.
  • Share marketplace updates, case studies, and cross-brand learnings with stakeholders.
  • Help identify, evaluate, and scale media innovation opportunities, including influencer partnerships, emerging platforms, and audience-first approaches that support growth among younger and high-potential consumer segments.
  • Promote consistent media planning approaches while accommodating unique brand needs.

JOB QUALIFICATIONS
  • 5+ years of experience in media planning, strategy, investment, or activation.
  • Media agency experience strongly preferred.
  • Strong knowledge of digital media, social, video, streaming, commerce media, and traditional media channels.
  • Experience managing agency deliverables and planning processes.
  • Strong organizational and project management skills with the ability to manage multiple priorities.
  • Excellent communication, stakeholder management, and collaboration skills.
  • Experience supporting large media budgets and performance reporting.
  • Ability to synthesize information, connect learnings across brands, and identify opportunities for process improvement.
  • Deep understanding of media planning and investment fundamentals.
  • Strong digital and commerce media expertise.
  • Highly organized, proactive, and detail-oriented.
  • Comfortable managing multiple projects and stakeholders simultaneously.
  • Collaborative and relationship-oriented.
  • Able to translate complex media concepts into actionable recommendations and best practices.
  • Passionate about improving processes and helping teams operate more effectively.

WHY ANHEUSER-BUSCH:
At Anheuser-Busch, our purpose is to create a future with more cheers. For more than 165 years as a leading American manufacturer, Anheuser-Busch has delivered a legacy of brewing great-tasting, high-quality beers that have satisfied beer drinkers for generations. As the nation's top brewer, one of the fastest growing spirits companies, and an insurgent force in energy drinks, we drive economic prosperity nationwide through investments in our people, facilities, and communities. We are the only alcohol company that invests in the U.S. at this scale.
BENEFITS:
  • Health benefits including Medical, Dental, Vision, Wellness and Tax-Advantaged Savings and Spending Accounts
  • Life Insurance and Disability Income Protection
  • Generous Parental Leave and FMLA policies
  • 401(k) Retirement Savings options with a company matching contribution
  • Chance to work in a fast-paced environment among a company of owners
  • Free Beer!