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State Farm Customer Service Jobs in Normal, IL (NOW HIRING)

State Farm

Employment Law In-House Counsel

Bloomington, IL · On-site

$137 - $198/hr

... customer experience. As an employee, you'll spend less time navigating systems and more time ... At State Farm, our Law Department is more than a legal function--we are trusted business partners ...

State Farm

Employment Law In-House Counsel

Bloomington, IL · Hybrid

$99K - $133K/yr

... customer experience. As an employee, you'll spend less time navigating systems and more time ... At State Farm, our Law Department is more than a legal function--we are trusted business partners ...

State Farm

In-House Fire Claim Counsel

Bloomington, IL · On-site

Responsibilities State Farm Mutual Automobile Insurance Company, a Fortune 50 company, is offering ... Legal services are also provided to business areas involved in drafting, training, and marketing ...

State Farm

In-House Fire Claim Counsel

Bloomington, IL · Hybrid

Responsibilities State Farm Mutual Automobile Insurance Company, a Fortune 50 company, is offering ... Legal services are also provided to business areas involved in drafting, training, and marketing ...

State Farm

In-House Fire Claim Counsel

Bloomington, IL · On-site

$137 - $198.25/hr

Responsibilities State Farm Mutual Automobile Insurance Company, a Fortune 50 company, is offering ... Legal services are also provided to business areas involved in drafting, training, and marketing ...

State Farm

Campaign Strategy Planner

Bloomington, IL · On-site

... growth for State Farm through customer-first marketing strategies. We're deeply dedicated to ... community service/education support days, there will be plenty of time for you! * Give Back! We ...

State Farm

Lead AWS Security Engineer

Bloomington, IL · Hybrid

$98K - $129K/yr

Research new cloud services and determine new detection rules. * Communicate change to cloud-based ... State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options ...

State Farm

P&C Actuarial Analyst

Bloomington, IL · On-site

... customer experience. As an employee, you'll spend less time navigating systems and more time ... Our P&C Actuarial Analysts serve as valued resources to other State Farm areas, often engaging with ...

State Farm

P&C Actuarial Analyst

Bloomington, IL · Hybrid

... customer experience. As an employee, you'll spend less time navigating systems and more time ... Our P&C Actuarial Analysts serve as valued resources to other State Farm areas, often engaging with ...

State Farm

Software Engineer

Bloomington, IL · Hybrid

... customer experience. As an employee, you'll spend less time navigating systems and more time ... service platforms, and operational tooling that improve State Farm's resiliency and recovery ...

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All JobsState Farm Customer Service JobsState Farm Customer Service Jobs in Normal, IL

State Farm Customer Service information

See Normal, IL salary details

$9

$18

$26

How much do state farm customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for state farm customer service in Normal, IL is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.43 per hour, depending on experience, location, and employer.

How to get hired at State Farm Customer Service?

To get hired as a State Farm Customer Service representative, applicants should submit an online application through the company's careers website, demonstrate strong communication and problem-solving skills, and complete any required assessments or interviews. Relevant experience in customer service and familiarity with insurance products can improve chances of hiring. A high school diploma or equivalent is typically required, and some roles may require certification or licensing depending on responsibilities.

What are some common challenges faced by State Farm Customer Service representatives, and how can they be managed effectively?

State Farm Customer Service representatives often handle a high volume of inquiries, including claims, billing questions, and policy updates. A common challenge is balancing efficiency with providing personalized assistance, especially during peak hours or when addressing complex customer concerns. Developing strong communication skills and maintaining up-to-date knowledge of State Farm products can help manage these situations effectively. Additionally, teamwork and regular feedback from supervisors support professional growth and help representatives deliver consistent, high-quality service.

What are the key skills and qualifications needed to thrive as a State Farm Customer Service representative?

To thrive as a State Farm Customer Service representative, you need a solid understanding of insurance products, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes state insurance licensing is required. Excellent communication, patience, and conflict resolution skills are vital for building rapport and addressing client needs effectively. These competencies ensure customer satisfaction, retention, and compliance with industry standards in a dynamic service environment.

Is State Farm customer service a good job?

State Farm customer service roles typically offer stable employment with benefits such as health insurance, paid time off, and opportunities for advancement. The job involves handling customer inquiries, using communication skills, and working in a team environment, often with standard office hours. Job satisfaction can vary based on individual preferences and work environment, but it is generally considered a reliable entry-level position in the insurance industry.

What does a State Farm Customer Service representative do?

A State Farm Customer Service representative assists customers with their insurance needs, such as answering questions about policies, processing claims, making policy changes, and providing billing support. They serve as the main point of contact between customers and the company, ensuring that clients receive prompt and accurate information. Representatives often handle phone calls, emails, and sometimes in-person visits, always aiming to provide excellent service and resolve customer concerns efficiently.

What is the difference between State Farm Customer Service vs State Farm Insurance Agent?

AspectState Farm Customer ServiceState Farm Insurance Agent
CredentialsBasic customer service training, sometimes licensing depending on stateRequired insurance licenses, certifications, and licensing exams
Work EnvironmentCall centers, online support, in-person customer interactionsOffice-based, client meetings, community events
Employer & IndustryState Farm, insurance and financial servicesState Farm, insurance sales and financial advising

State Farm Customer Service representatives primarily handle customer inquiries, policy support, and issue resolution, often requiring basic training. In contrast, State Farm Insurance Agents actively sell policies, provide personalized advice, and require licensing and certifications. Both roles work within the insurance industry but differ in responsibilities, credentials, and work environment.

What cities near Normal, IL are hiring for State Farm Customer Service jobs? Cities near Normal, IL with the most State Farm Customer Service job openings:
State Farm Customer Service jobs near you
Infographic showing various State Farm Customer Service job openings in Normal, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,224 per year, or $18.4 per hour.

Lead Java Developer (Cloud)

State Farm

Bloomington, IL • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 7 days ago

State Farm rating

7.3

Company rating: 7.3 out of 10

Based on 1,552 frontline employees who took The Breakroom Quiz

234th of 304 rated insurance

Job description

Overview
Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!
HYBRID: Qualified candidates must live or relocate within a 180-mile radius of a hub location listed below and should plan to spend time working from home and some time working in the office as part of our hybrid work environment.
HUB LOCATIONS: Bloomington, IL; Dunwoody, GA; Richardson, TX; or Tempe, AZ
SPONSORSHIP: Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity
Grow Your Skills, Grow Your Potential
Responsibilities
State Farm's contact center ecosystem keeps critical customer-service tools running with the right people, permissions, and access in place. The C3WP team builds the cloud-native platforms and services that power user provisioning, access controls, directory integration, and role-based permissions across the Hercules suite of tools. Our work strengthens security, streamlines manual access processes, and enables leaders and associates to get the tools they need when they need them. If you want your code to solve real operational challenges and support contact-center capabilities at enterprise scale, this is the team for you.
In This Role, You Will:
  • Build and support access-management capabilities - Design and maintain services and applications that handle user provisioning, role-based access, and directory management
  • Engineer secure enterprise workflows - Implement authorization patterns, permissions logic, and controlled access flows for contact-center tools
  • Drive data modernization - Manage and enhance data assets, improve the enterprise data model, and support the migration to a relational data store to improve scalability, data quality, and long-term maintainability.
  • Develop and integrate APIs - Build and maintain REST and service integrations that connect internal platforms, identity systems, and downstream applications
  • Improve operational automation - Help streamline role assignment, access governance, and administrative workflows to reduce manual effort
  • Champion security and compliance - Apply secure coding practices and support access-control requirements for regulated enterprise systems
  • Drive DevOps and reliability practices - Participate in Agile delivery, CI/CD automation, observability, and production support
  • Document and share knowledge - Produce clear technical documentation, support runbooks, and process guides for the team
  • Collaborate and mentor - Work closely with product, UX, security, and engineering partners; provide code reviews and technical guidance

Qualifications
Preferred Skills
  • 5+ years experience building secure enterprise software using Java
  • Strong API design and integration skills
  • Cloud architecture (AWS) and infrastructure-as-code experience (Terraform)
  • Experience working with CI/CD piplines (Gitlab) and containers (Docker/Kubernetes)
  • Clear technical documentation and test authoring
  • Familiarity with secure coding, compliance, and auditability requirements
  • Strong communication, collaboration, and ownership mindset
  • Interest in automation, platform reliability, and reducing manual operational work

Ideal Candidates Also Have
  • Experience in contact center, workforce management, identity/access management, or other regulated enterprise domains
  • Familiarity with role-based access control, user provisioning, or directory systems
  • A track record of improving operational workflows and building durable platform capabilities
  • Comfort working in cross-functional teams with product, security, and UX partners
  • Discover and learn by leveraging emerging AI technologies to accelerate development

Our Benefits
Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!
  • Potential starting salary range: $81,000 - $142,000 (Starting salary will be based on skills, background, and experience. High end of the range limited to applicants with significant relevant experience.)
  • Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!
  • Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
  • Stay Well! Focus on you and your family's health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
  • Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
  • Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
  • Take a Little "You" Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
  • Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
  • Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!

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