OverviewThe
Outside Operations Manager is responsible for overseeing all outside operations while delivering an exceptional guest experience at the resort. This role ensures smooth daily operations related to guest arrivals/departures, bag services, cart fleet management, staging, practice facilities, and first-point guest interactions. The ideal candidate is a hands-on leader who excels in customer service, staff development, and operational efficiency in a resort golf environment.
ResponsibilitiesGuest Experience & Customer Service- Serve as a visible leader and primary ambassador for guest service standards in all outside operations.
- Greet arriving guests, assist with luggage and golf equipment, and coordinate seamless transitions between lodging and golf facilities.
- Ensure a consistent, welcoming experience from arrival through departure.
- Proactively handle guest inquiries, service recovery, and special accommodations related to both golf and overnight stays.
Outside Golf Operations- Oversee bag drop, bag storage, and cart staging.
- Manage daily cart fleet operations, including cleanliness, stocking, safety, and maintenance coordination.
- Ensure proper setup and presentation of practice facilities.
- Help coordinate daily flow of guests between lodging accommodations, tee times, and resort amenities.
- Support golf ops with tournament and group play logistics,
On-Site Lodging & Overnight Support- Serve as a key operational liaison between Golf Operations, Front Desk/Lodging, and Resort Management.
- Assist team with late-arrival and early-departure guest needs, including golf bag handling, cart access, and transportation coordination.
- Support group lodging coordination for golf packages, outings, and resort events.
Leadership & Staff Management- Recruit, hire, train, schedule, and supervise outside operations staff.
- Lead by example and foster a service-driven, team-oriented culture.
- Participate in performance evaluations, coaching, and ongoing training to maintain service standards.
- Enforce resort policies, procedures, and safety protocols.
Operations & Administration- Create and manage staff schedules based on business levels and staffing needs.
- Maintain operational checklists, SOPs, and service standards.
- Track labor costs, staffing efficiency, and service metrics.
- Assist with tournament and special event execution, including staffing and logistics.
Safety, Equipment & Facilities- Ensure compliance with safety guidelines for carts, equipment, and guest interactions.
- Monitor condition of carts, bag storage areas, and outside facilities; report or coordinate repairs.
Maintain organization, cleanliness, and professional appearance of all outside operation areas.
Qualifications- Minimum 2-4 years of golf operations or hospitality management experience, preferably at a resort or private club.
- Proven leadership experience supervising and developing staff.
- Strong customer service skills with the ability to handle high-volume and high-expectation guests.
- Knowledge of tee sheet management and golf operations preferred.
- Excellent communication, problem-solving, and organizational skills.
- Ability to work flexible hours, including weekends, holidays, and early mornings.